Help Scout vs. SupportFirst
Help Scout vs. SupportFirst
Product | Rating | Most Used By | Product Summary | Starting Price |
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Help Scout | N/A | Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are… | $20 per user/per month | |
SupportFirst | N/A | iOPEX technologies headquartered in San Jose offers SupportFirst, a customer support platform supporting the ticketing process with agent guidance, effective first contact, repeat call or incident recognition and management, and other features. | N/A |
Help Scout | SupportFirst | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Help Scout | SupportFirst | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Help Scout | SupportFirst | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Help Scout | SupportFirst | |
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Likelihood to Recommend | 10.0 (18 ratings) | - (0 ratings) |
Likelihood to Renew | 7.0 (1 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Help Scout | SupportFirst | |
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Likelihood to Recommend | Help Scout | iOPEX Technologies No answers on this topic |
Pros | Help Scout | iOPEX Technologies No answers on this topic |
Cons | Help Scout | iOPEX Technologies No answers on this topic |
Likelihood to Renew | Help Scout | iOPEX Technologies No answers on this topic |
Usability | Help Scout | iOPEX Technologies No answers on this topic |
Alternatives Considered | Help Scout | iOPEX Technologies No answers on this topic |
Return on Investment | Help Scout | iOPEX Technologies No answers on this topic |
ScreenShots | Help Scout Screenshots |