TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HelpCrunch

    Score8.3 out of 10
    N/AAll-in-one software for better customer communication HelpCrunch toolset includes: Live chat Email marketing automation Simple Helpdesk It's a perfect solution for customer support, sales & marketing teams at SaaS, E-commerce, and any other online businesses. Acquire, convert more leads, and support your customers better.

    $12

    per month

    REVE Chat

    Score10 out of 10
    N/AREVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform. REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto…

    $12

    per license per month

    Pricing
    HelpCrunchREVE Chat
    Editions & Modules
    Basic - Live chat
    $12.00
    per month
    Premium - Live chat
    $21.00
    per month
    Basic - Live chat+Emails
    $25.00
    per month
    Premium - Live chat+Emails
    $43.00
    per month
    Standard
    $12
    per license per month
    Advanced
    $20
    per license per month
    Offerings
    Pricing Offerings
    HelpCrunchREVE Chat
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$12 per license per month
    Additional DetailsUnlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.—
    More Pricing Information
    Best Alternatives
    HelpCrunchREVE Chat
    Small Businesses
    Olark
    Score10 out of 10
    Olark
    Score10 out of 10
    Medium-sized Companies
    Zoho SalesIQ
    Score9.7 out of 10
    Zoho SalesIQ
    Score9.7 out of 10
    Enterprises
    Genesys DX (discontinued)
    Score10 out of 10
    Genesys DX (discontinued)
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    HelpCrunchREVE Chat
    Likelihood to Recommend
    8.0
    (4 ratings)
    10.0
    (1 ratings)
    Support Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    HelpCrunchREVE Chat
    Likelihood to Recommend
    HelpCrunch
    Pros: - It is very easy to deploy out of the box. - Has good integration with most large scale platform and Operating Systems. Cons: - Because it is SaaS based, the used cases are very specific.
    Incentivized
    Read full review
    REVE Systems
    The REVE Chat always help me in taking care of the report and analytics. The report of visitor analytics can be viewed on hourly, daily, weekly, monthly and yearly format. This makes my work easy at my office. In the chat history option I was able to download the conversation of my clients which helped me maintaining the archive section.
    Read full review
    Pros
    HelpCrunch
    • Fastest time to market - set up the application fast and easy.
    • The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
    • Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.
    Read full review
    REVE Systems
    • FAQ Builder is the best feature. It helped me in replying to common customer queries.
    • If the bot is not able to solve the customer's problem then it can be switched to live chat support. It makes my work easy.
    • Support of omni channel is the best. I am able to dandle different social media accounts at one platform.
    Read full review
    Cons
    HelpCrunch
    • Not found any so far
    Read full review
    REVE Systems
    • There's nothing that can be improved in my opinion.
    • Every feature works well in REVE Chat and works without any difficulty.
    • It's user interface is easy to use.
    Read full review
    Support Rating
    HelpCrunch
    Always available, very knowledgeable, faster resolution.
    Read full review
    REVE Systems
    No answers on this topic
    Alternatives Considered
    HelpCrunch
    HelpCrunch is more affordable than other alternatives on the market and offers better customer support.
    Read full review
    REVE Systems
    One of the main reason for switch to REVE Chat was the user friendly interface. It is very easy to use and understand. REVE Chat is all-in-one platform for live chat Support. Better customisable option was one of the reason for switch. Omni channel is the best. I am about to operate WhatsApp, Messenger chats through REVE Chat platform.
    Read full review
    Return on Investment
    HelpCrunch
    • Great price point.
    • Effective self service platform.
    • Good alerting solution.
    Incentivized
    Read full review
    REVE Systems
    • My productivity at my office has increased after using REVE chat.
    • My overall experience with REVE Chat is positive.
    • REVE Chat's chatbot is the best feature. Chatbot has helped with reducing man power at office. Chatbot does all the work.
    Read full review
    ScreenShots

    HelpCrunch Screenshots

    Screenshot of HelpCrunch - Main chat dashboardScreenshot of HelpCrunch - auto messagesScreenshot of HelpCrunch - setting up trigger rules for new auto message

    REVE Chat Screenshots

    Product screenshotProduct screenshotScreenshot of REVE Chat DashboardScreenshot of Live Chat WindowScreenshot of Visitor AnalyticsScreenshot of Live Chat Window Customization