What users are saying about
8 Ratings
17 Ratings
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100
17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

    Email & Online Marketing

    HelpCrunch

    Feature Set Not Supported
    N/A
    7.4

    WebEngage

    74%
    WebEngage ranks higher in 6/6 features

    Dynamic content

    N/A
    0 Ratings
    7.2
    72%
    6 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    7.6
    76%
    6 Ratings

    Mobile optimization

    N/A
    0 Ratings
    6.3
    63%
    5 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    7.0
    70%
    6 Ratings

    List management

    N/A
    0 Ratings
    7.8
    78%
    6 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    8.2
    82%
    6 Ratings

    Lead Management

    HelpCrunch

    Feature Set Not Supported
    N/A
    6.1

    WebEngage

    61%
    WebEngage ranks higher in 2/2 features

    Lead nurturing

    N/A
    0 Ratings
    6.6
    66%
    5 Ratings

    Automated sales alerts and tasks

    N/A
    0 Ratings
    5.6
    56%
    5 Ratings

    Campaign Management

    HelpCrunch

    Feature Set Not Supported
    N/A
    6.9

    WebEngage

    69%
    WebEngage ranks higher in 2/2 features

    Calendaring

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Event/webinar marketing

    N/A
    0 Ratings
    5.7
    57%
    4 Ratings

    Reporting & Analytics

    HelpCrunch

    Feature Set Not Supported
    N/A
    7.2

    WebEngage

    72%
    WebEngage ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    7.4
    74%
    6 Ratings

    Standard reports

    N/A
    0 Ratings
    7.4
    74%
    6 Ratings

    Custom reports

    N/A
    0 Ratings
    6.6
    66%
    6 Ratings

    Platform & Infrastructure

    HelpCrunch

    Feature Set Not Supported
    N/A
    7.0

    WebEngage

    70%
    WebEngage ranks higher in 4/4 features

    API

    N/A
    0 Ratings
    8.2
    82%
    6 Ratings

    Role-based workflow & approvals

    N/A
    0 Ratings
    7.1
    71%
    5 Ratings

    Customizability

    N/A
    0 Ratings
    6.8
    68%
    5 Ratings

    Integration with Salesforce.com

    N/A
    0 Ratings
    6.1
    61%
    5 Ratings

    Attribute Ratings

    • HelpCrunch is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    HelpCrunch

    80%
    4 Ratings
    7.6

    WebEngage

    76%
    6 Ratings

    Support Rating

    10.0

    HelpCrunch

    100%
    2 Ratings

    WebEngage

    N/A
    0 Ratings

    Likelihood to Recommend

    HelpCrunch

    Pros: - It is very easy to deploy out of the box. - Has good integration with most large scale platform and Operating Systems. Cons: - Because it is SaaS based, the used cases are very specific.
    Read full review

    WebEngage

    WebEngage can easily reduce turnaround time for product and marketing teams to execute marketing campaigns for specific user segments as well as remove any dependency on internal tech teams for the development and maintenance of automation journeys. Further, A/B tests can be executed to measure the performance of message variants in real-time directly from the panel. But WebEngage lacks a robust Analytics platform. While basic metrics such as open rate and click-through rate for messages being sent can be considered for reporting, attribution is still not the strongest suit in case the marketing team relies on multiple Ad networks for acquisition. Thus, as per experience, it's better to use the automation suite offered by WebEngage with a different data analytics platform.
    Read full review

    Pros

    HelpCrunch

    • Fastest time to market - set up the application fast and easy.
    • The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
    • Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.
    Read full review

    WebEngage

    • Ease in creating user journeys.
    • Easy implementation of APIs.
    • Good reporting dashboard and scheduling features.
    • Segmentation of the users is easy.
    Read full review

    Cons

    HelpCrunch

    • Not found any so far
    Read full review

    WebEngage

    • Relays
    • Onsite should have more options of templates.
    • Backend support for better reachability of the channels.
    • Cohort studies should be more customizable.
    Read full review

    Pricing Details

    HelpCrunch

    Starting Price

    $12 per month

    Editions & Modules

    HelpCrunch editions and modules pricing
    EditionModules
    Basic - Live chat$12.001
    Premium - Live chat$21.002
    Basic - Live chat+Emails$25.003
    Premium - Live chat+Emails$43.004

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.

    WebEngage

    Starting Price

    Editions & Modules

    WebEngage editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing is customised according to the customer usage and requirement. Contact support@webengage.com to know more about pricing plans.

      Support Rating

      HelpCrunch

      Always available, very knowledgeable, faster resolution.
      Read full review

      WebEngage

      No answers on this topic

      Alternatives Considered

      HelpCrunch

      HelpCrunch is more affordable than other alternatives on the market and offers better customer support.
      Read full review

      WebEngage

      WebEngage's dashboard is relatively more intuitive and easy to understand. Further in terms of cost as well it is value to money as it delivers excellent ROI. The after-sales support is also better in terms of responsiveness and helps in case of issues with the execution of campaigns. The account managers also ideate and help in the optimization and creation of new user journeys.
      Read full review

      Return on Investment

      HelpCrunch

      • Great price point.
      • Effective self service platform.
      • Good alerting solution.
      Read full review

      WebEngage

      • Helped in lowering cost of marketing.
      • Driving higher volume of Direct Sales.
      • Increasing conversion rate on the website.
      • Increasing lead to sale ratio.
      Read full review

      Screenshots

      Add comparison