Helpman vs. SysAid
Helpman vs. SysAid
Product | Rating | Most Used By | Product Summary | Starting Price |
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Helpman | Small Businesses (1-50 employees) | Helpman is a cloud-based software that lets companies organize answers and articles and make them available publicly to customers. Customer support teams share their knowledge with customers in a knowledge base or a help center. The vendor’s value proposition is that this reduces the flow on other support channels like chat or email and helps customer support teams be more productive and more focused on the most important requests. Customers can find answers using the typo… | $25 per article | |
SysAid | Mid-Size Companies (51-1,000 employees) | SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity. | N/A |
Helpman | SysAid | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | Unlimited free trial as long as the knowledge base is not published. | SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management. | ||||||||||||||
More Pricing Information |
Helpman | SysAid | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Helpman | SysAid | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Ivanti Neurons for ITSM Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Helpman | SysAid | |
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Likelihood to Recommend | - (0 ratings) | 8.7 (156 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (15 ratings) |
Usability | - (0 ratings) | 8.8 (41 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 9.1 (4 ratings) |
Support Rating | - (0 ratings) | 9.0 (51 ratings) |
In-Person Training | - (0 ratings) | 9.1 (2 ratings) |
Online Training | - (0 ratings) | 9.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.2 (8 ratings) |
Configurability | - (0 ratings) | 9.1 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 8.5 (13 ratings) |
Ease of integration | - (0 ratings) | 5.2 (2 ratings) |
Product Scalability | - (0 ratings) | 8.9 (4 ratings) |
Professional Services | - (0 ratings) | 8.8 (8 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (3 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (3 ratings) |
Helpman | SysAid | |
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Likelihood to Recommend | Helpman No answers on this topic | SysAid Technologies |
Pros | Helpman No answers on this topic | SysAid Technologies |
Cons | Helpman No answers on this topic | SysAid Technologies |
Likelihood to Renew | Helpman No answers on this topic | SysAid Technologies |
Usability | Helpman No answers on this topic | SysAid Technologies |
Reliability and Availability | Helpman No answers on this topic | SysAid Technologies |
Performance | Helpman No answers on this topic | SysAid Technologies |
Support Rating | Helpman No answers on this topic | SysAid Technologies |
In-Person Training | Helpman No answers on this topic | SysAid Technologies |
Online Training | Helpman No answers on this topic | SysAid Technologies |
Implementation Rating | Helpman No answers on this topic | SysAid Technologies |
Alternatives Considered | Helpman No answers on this topic | SysAid Technologies |
Contract Terms and Pricing Model | Helpman No answers on this topic | SysAid Technologies |
Scalability | Helpman No answers on this topic | SysAid Technologies |
Professional Services | Helpman No answers on this topic | SysAid Technologies |
Return on Investment | Helpman No answers on this topic | SysAid Technologies |
ScreenShots | Helpman Screenshots | SysAid Screenshots |