Helprace vs. Zendesk Suite
Helprace vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Helprace | Small Businesses (1-50 employees) | Helprace is customer service software that combines a help desk, customer feedback community and a knowledge base in one platform. Key features include email integration, ticket productivity tools and a feedback widget. The vendor offers crowd-sourced support as well as on-on-one support in one software. | $0 Per User per Month | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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More Pricing Information |
Helprace | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Helprace | Zendesk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Helprace | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Helprace | Zendesk Suite | |
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Likelihood to Recommend | Helprace No answers on this topic | Zendesk |
Pros | Helprace No answers on this topic | Zendesk |
Cons | Helprace No answers on this topic | Zendesk |
Likelihood to Renew | Helprace No answers on this topic | Zendesk |
Usability | Helprace No answers on this topic | Zendesk |
Reliability and Availability | Helprace No answers on this topic | Zendesk |
Performance | Helprace No answers on this topic | Zendesk |
Support Rating | Helprace No answers on this topic | Zendesk |
Online Training | Helprace No answers on this topic | Zendesk |
Implementation Rating | Helprace No answers on this topic | Zendesk |
Alternatives Considered | Helprace No answers on this topic | Zendesk |
Return on Investment | Helprace No answers on this topic | Zendesk |
ScreenShots | Helprace Screenshots | Zendesk Suite Screenshots |