Highrise CRM (discontinued) vs. NVU

We chose to work with the Basecamp product and along with it came Highrise. They're a great 37 signals package together. So we chose to work with Highrise because of Basecamp

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NVU is an easy self explanatory program that helps us edit the Landing Pages for the company for which I work. However, many of the features of being able to edit text & text boxes is out of date & very jumpy. I often have to rewrite sentences in order to fit better on a line because I can't adjust the text box without it messing up the entire Landing Page.

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• Easy batch upload of new contacts - if you gathered names and contact info for a bunch of people at an event or conference or what have you, put it in a spreadsheet and upload it for easy and efficient adding to the database.
• Simple communication and outreach tracking - each user has an individualized dropbox email address; you can BCC:, CC:, or forward an email to or from a client or contact, and Highrise automatically associates and records that email with the contact in the database.
• Task assignments - users can create and task assignments associated with specific contacts (ie - Send Suzy J. a gift box on Oct 1; Follow Marla K. and Billy Z. on Twitter & Facebook; Get an updated address from Nathan R.)
• Tags - easily create lists of contacts who fit certain needs (I need a: food blogger, in TX, who has a Facebook page - we have "food blogger", "TX," and "Facebook" tags in our system) that is then exportable; also useful for knowing the important associations of a particular contact.

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• It allows me to easily create the Landing Pages for my company. I can easily create a copy of an NVU file & then rename it in order to create a new file. Then once I've made the necessary changes to the new file, I just drag & drop the new file into our backend to automatically upload to our site.
• It allows me to edit text fairly easily. I can drag & drop the text within a text box.

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• Im actually pretty happy with the system as it is. The best aspect of Highrise is that it is very easy to work with - no need to struggle with manuals and lengthy training.
• Not really a problem I suppose but I pay for Highrise as part of a suite which includes other products - Basecamp, Backpack and Campfire. It would be nice to see more integration between these products.

• I can't widen a text box without it jumping & messing up the entire Landing Page.
• I can't drag text from one text box into another.
• The text settings change if I don't copy a word that already exists in a word box & paste it into the new line of text before starting to type a new sentence.
• Sometimes I try to open a Landing Page to edit it & it says that NVU is unavailable & I have to close the program & try again.

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Highrise is easy to use, has a nice UI overall, quick to load, and does most of what we need.

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It's quick and easy to setup and use. There isn't any feature "bloat". Nothing to struggle with

They are quick and SO nice. They are very friendly and are eager to help.

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Highrise is simple to use and is run by the same folks who build Basecamp and 37Signals. We wanted something that would do the essentials without the cumbersome bells and whistles. Salesforce is almost too complicated if you don't have a whole sales operation and analytics division. One day we will probably outgrow Highrise, but not yet.

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• Better customer service, I am able to look up client info in a more organized way
• I feel that our efficiency has really increased. Highrise is a lot faster than our old program
• Highrise keeps us very organized. but it would be helpful if there was a project management section we could implement

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• I think my boss has actually decided to stop using NVU to create & edit our webpages because of it's lack of updates & features for editing text.
• It takes me a lot of time trying to adjust text boxes to get them to fit on the Landing Page correctly with the entire desired content.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info