Highrise CRM (discontinued) vs. TIBCO® BPM Enterprise

We chose to work with the Basecamp product and along with it came Highrise. They're a great 37 signals package together. So we chose to work with Highrise because of Basecamp

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TIBCO BPM Enterprise allows integration with Corporate LDAP and at the same time define Role Based Access Control which helps in authentication and authorization of the users. It supports both default database and custom database. Drag and drop feature allows easy and faster way to do the development. It has support for deployment from design studio and scripted deployment as well. TIBCO BPM Enterprise has a wide range of plugins for development.

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• Easy batch upload of new contacts - if you gathered names and contact info for a bunch of people at an event or conference or what have you, put it in a spreadsheet and upload it for easy and efficient adding to the database.
• Simple communication and outreach tracking - each user has an individualized dropbox email address; you can BCC:, CC:, or forward an email to or from a client or contact, and Highrise automatically associates and records that email with the contact in the database.
• Task assignments - users can create and task assignments associated with specific contacts (ie - Send Suzy J. a gift box on Oct 1; Follow Marla K. and Billy Z. on Twitter & Facebook; Get an updated address from Nathan R.)
• Tags - easily create lists of contacts who fit certain needs (I need a: food blogger, in TX, who has a Facebook page - we have "food blogger", "TX," and "Facebook" tags in our system) that is then exportable; also useful for knowing the important associations of a particular contact.

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• Workspace and Openspace Console that offers a powerful method for troubleshooting and viewing the routing within a process
• Easy representation of the corporate organization
• Powerful IDE to design a business process as a TIBCO Business Studio BPM Edition
• Testing and Debugging

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• Im actually pretty happy with the system as it is. The best aspect of Highrise is that it is very easy to work with - no need to struggle with manuals and lengthy training.
• Not really a problem I suppose but I pay for Highrise as part of a suite which includes other products - Basecamp, Backpack and Campfire. It would be nice to see more integration between these products.

• A little bit too conservative. Not really anything leading edge. [Tibco] has plenty of customers, and that means they will probably be around forever, but [product enhancements] seem to be more [abundant in competitor product offerings].
• It would be great to have some pre-defined themes. Pie chart labels - it would be great to get more options for sizing and placement.
• I find it hard to trust the online portal too much. I doubt the security that is offered by this software.

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Highrise is easy to use, has a nice UI overall, quick to load, and does most of what we need.

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It's quick and easy to setup and use. There isn't any feature "bloat". Nothing to struggle with

TIBCO BPM Enterprise can be integrated with other technologies like React UI which can be used to customize front end and TIBCO Business Works for processing. Services created in TIBCO BPM Enterprise can be exposed to REST which can be shared as API to external systems. Users can be created and modifies very easily using out of the box TIBCO BPM Openspace and Workspace. Events can be customized and this data can be used to generate reports.

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They are quick and SO nice. They are very friendly and are eager to help.

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Because our support team is always available also for development suggestions.

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Highrise is simple to use and is run by the same folks who build Basecamp and 37Signals. We wanted something that would do the essentials without the cumbersome bells and whistles. Salesforce is almost too complicated if you don't have a whole sales operation and analytics division. One day we will probably outgrow Highrise, but not yet.

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For BPM we looked at some IBM products suites, BPM Online, Oracle products and Pega Systems. The decision to go with AMX BPM was based on the evaluation by the software architect team and the cost of acquiring the TIBCO suites.

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• Better customer service, I am able to look up client info in a more organized way
• I feel that our efficiency has really increased. Highrise is a lot faster than our old program
• Highrise keeps us very organized. but it would be helpful if there was a project management section we could implement

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• In order to create a BPM management, you need to make a very solid data management model, which becomes very important in its reuse
• The business process is very often unconnected with the implementation logic and therefore plays in favor of the re-usability of the software
• Large customization at log level for which managing these tools can be handled minimizing effort

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info