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Highrise CRM (discontinued) vs. Local by WP Engine

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Highrise CRM (discontinued)

    Score8.8 out of 10
    N/AHighrise is a simple CRM, allowing the user to track leads and manage follow ups with zero learning curve. Highrise is only available and supported for existing customers. As of August 2018 Highrise is no longer available to new customers. Existing customers may still take advantage of Highrise.

    $4

    Per User Per Month

    Local

    Score10 out of 10
    N/AN/AN/A
    Pricing
    Highrise CRM (discontinued)Local
    Editions & Modules
    Highrise
    $4.00
    Per User Per Month
    No answers on this topic
    Offerings
    Pricing Offerings
    Highrise CRM (discontinued)Local
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Highrise CRM (discontinued)Local
    Small Businesses
    Salesflare
    Score10 out of 10
    WebWave
    Score9.5 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    10Web
    Score7.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Highrise CRM (discontinued)Local
    Likelihood to Recommend
    9.0
    (10 ratings)
    10.0
    (1 ratings)
    Likelihood to Renew
    8.2
    (9 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (1 ratings)
    9.0
    (1 ratings)
    Support Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Highrise CRM (discontinued)Local
    Likelihood to Recommend
    Discontinued Products
    We chose to work with the Basecamp product and along with it came Highrise. They're a great 37 signals package together. So we chose to work with Highrise because of Basecamp
    Incentivized
    Read full review
    WP Engine
    It's great for quickly cloning an environment down from WP Engine and/or Flywheel servers but can also just be used as a way to setup local environments on your own with manual syncing. If you need to spin up local environments that are not WordPress based then this tool isn't ideal. It can be used for it but it's not design for that.
    Incentivized
    Read full review
    Pros
    Discontinued Products
    • Easy batch upload of new contacts - if you gathered names and contact info for a bunch of people at an event or conference or what have you, put it in a spreadsheet and upload it for easy and efficient adding to the database.
    • Simple communication and outreach tracking - each user has an individualized dropbox email address; you can BCC:, CC:, or forward an email to or from a client or contact, and Highrise automatically associates and records that email with the contact in the database.
    • Task assignments - users can create and task assignments associated with specific contacts (ie - Send Suzy J. a gift box on Oct 1; Follow Marla K. and Billy Z. on Twitter & Facebook; Get an updated address from Nathan R.)
    • Tags - easily create lists of contacts who fit certain needs (I need a: food blogger, in TX, who has a Facebook page - we have "food blogger", "TX," and "Facebook" tags in our system) that is then exportable; also useful for knowing the important associations of a particular contact.
    Incentivized
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    WP Engine
    • Easily clone installs from WP Engine to local envrionments
    • 1 click setup of Local WordPress sites for new or existing builds
    • Can optionally push back to WP Engine with ease
    • Easily change PHP versions
    • Integrates with IDE for error reporting
    Incentivized
    Read full review
    Cons
    Discontinued Products
    • Im actually pretty happy with the system as it is. The best aspect of Highrise is that it is very easy to work with - no need to struggle with manuals and lengthy training.
    • Not really a problem I suppose but I pay for Highrise as part of a suite which includes other products - Basecamp, Backpack and Campfire. It would be nice to see more integration between these products.
    Read full review
    WP Engine
    • Interface for syncing files could be improved
    • Would be nice if there was an easy way to use media from WP Engine host to save on space for larger sites
    • 1 click login doesn't always work as expected if SSL in place.
    Incentivized
    Read full review
    Likelihood to Renew
    Discontinued Products
    Highrise is easy to use, has a nice UI overall, quick to load, and does most of what we need.
    Incentivized
    Read full review
    WP Engine
    No answers on this topic
    Usability
    Discontinued Products
    It's quick and easy to setup and use. There isn't any feature "bloat". Nothing to struggle with
    Read full review
    WP Engine
    Super easy to use the only thing that might need some improvement is the interface for syncing files. It's intuitive for push/pulling down from WP Engine and Flywheel environments but can sometimes disconnect and require re authentication. Also currently sometimes it can be difficult to tell proper account name you are pulling from bug that's a known bug that's being worked on
    Incentivized
    Read full review
    Support Rating
    Discontinued Products
    They are quick and SO nice. They are very friendly and are eager to help.
    Incentivized
    Read full review
    WP Engine
    No answers on this topic
    Alternatives Considered
    Discontinued Products
    Highrise is simple to use and is run by the same folks who build Basecamp and 37Signals. We wanted something that would do the essentials without the cumbersome bells and whistles. Salesforce is almost too complicated if you don't have a whole sales operation and analytics division. One day we will probably outgrow Highrise, but not yet.
    Incentivized
    Read full review
    WP Engine
    While Docker is powerful, setup is more complicated and is less consistent. Local minimizes friction and does what it needs to do with out extra complication that can sometimes come with using Docker or other platforms.
    Incentivized
    Read full review
    Return on Investment
    Discontinued Products
    • Better customer service, I am able to look up client info in a more organized way
    • I feel that our efficiency has really increased. Highrise is a lot faster than our old program
    • Highrise keeps us very organized. but it would be helpful if there was a project management section we could implement
    Incentivized
    Read full review
    WP Engine
    • Save hours of onboarding time for development
    • Consistent environments across the time minimize unexpected issues
    • Integrated error reporting makes it easy to track down issues
    Incentivized
    Read full review
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