Hiver vs. JobNimbus

One scenario where Hiver works really well is in a shared support or billing inbox or anywhere multiple team members need access to the same messages. For example, when a customer emails about a billing question, we used to reply and manually loop in the billing team or forward the message. That often caused confusion, especially when someone forgot to “reply all” or responded only to the teammate instead of the customer.Now with Hiver, we just assign the conversation to the billing inbox, and whoever is available can respond. Everyone on the team can see the thread, status, and notes, which avoids duplicated efforts and missed replies. We also used to rely on Google Groups, but it wasn’t clear if someone had already replied, and there was no easy way to collaborate behind the scenes. Hiver completely solved that for us.As for situations where Hiver might be less ideal, I’d say if your team isn’t using Gmail or Google Workspace, then it’s probably not a good fit. It’s really designed for teams that live in Gmail so the team doesn't have to learn a new system. I'm sure some businesses will require a more robust ticketing solution but for our use case, this was a perfect option to improve outcomes, client service, and satisfaction.

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It was a great fit while we were a smaller company with simple tasks and jobs. As we grew we realized we needed more from our CRM.

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• automation through rules
• tagging emails, anaylics behind them
• support, chat always responds right away

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• Training new customers on how to use
• Adjustable interface
• Easy to use
• Works with Quickbooks
• You can create work orders and invoices through JobNimbus

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• It could be considered expensive, but ultimately worth every penny for those who use shared inboxes/groups to run their business.

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• We couldn't adjust what certain things were called (ie what we called "work order" internally were called "job estimates" on JobNimbus)
• The price went up from when we first started using
• It lacked in project management options as our company grew in size
• It wasn't simple to lower the user count; the subscription needed to be changed.

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We enjoyed JobNimbus while we were a smaller company and our projects didn't have many needs. We've moved on to a larger CRM that can assist and support our team fully.

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Easy to use

It was simple to use and learn for a semi-tech savvy user

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Support is there, can be slow at times.

Everyone was very helpful when we contacted support

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We had two people, myself included, learn everything we could during the setup of our initial interface setup. We became the "masters" of the software so other employees had someone to go to internally with any issues or questions.

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True ticketing solutions are certainly more robust in that you can typically manage social media channels and phones, etc. But, in my opinion, when you don't have a team solely responsible for managing a ticketing system they can be complicated to implement. With HIVER, we're already all accustomed to managing our own G-Suite inbox, so it was simply a matter of teaching the team how to utilize the solution.

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We spent 2.5 years with JobNimbus until we got too big for the app. Though it is very customizable, our growing company needed more and decided to move to monday.com.

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• The ROI on showing how many emails are being received and addressed in a timely manner are great for KPIs
• the ability to search and ensure emails are not being deleted as an automatic report is sent out the following day saying if any emails were deleted by whom
• the ability to automate who gets assigned what emails from specific vendors per entity

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• JobNimbus did a great job helping us stay organized
• It gave a great "big Picture" view of our projects
• It integrated well with other apps we used

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info