What users are saying about
10 Ratings
13 Ratings
10 Ratings
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Score 6.8 out of 100
13 Ratings
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Score 4.1 out of 100

Feature Set Ratings

    Incident and problem management

    2.3

    Hiver

    23%

    Maximizer CRM

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    1.7
    17%
    3 Ratings
    N/A
    0 Ratings

    Ticket creation and submission

    2.6
    26%
    3 Ratings
    N/A
    0 Ratings

    Ticket response

    2.6
    26%
    3 Ratings
    N/A
    0 Ratings

    Multi-Channel Help

    3.5

    Hiver

    35%

    Maximizer CRM

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 1/1 features

    Email support

    3.5
    35%
    3 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Hiver

    Feature Set Not Supported
    N/A
    1.9

    Maximizer CRM

    19%
    Maximizer CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    1.4
    14%
    5 Ratings

    Workflow management

    N/A
    0 Ratings
    1.2
    12%
    4 Ratings

    Territory management

    N/A
    0 Ratings
    1.2
    12%
    4 Ratings

    Opportunity management

    N/A
    0 Ratings
    1.4
    14%
    5 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    1.2
    12%
    4 Ratings

    Contract management

    N/A
    0 Ratings
    3.3
    33%
    4 Ratings

    Quote & order management

    N/A
    0 Ratings
    1.3
    13%
    3 Ratings

    Interaction tracking

    N/A
    0 Ratings
    4.1
    41%
    5 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    2.3
    23%
    5 Ratings

    Customer Service & Support

    Hiver

    Feature Set Not Supported
    N/A
    1.3

    Maximizer CRM

    13%
    Maximizer CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    1.3
    13%
    4 Ratings

    Call center management

    N/A
    0 Ratings
    1.3
    13%
    3 Ratings

    Help desk management

    N/A
    0 Ratings
    1.3
    13%
    3 Ratings

    Marketing Automation

    Hiver

    Feature Set Not Supported
    N/A
    1.3

    Maximizer CRM

    13%
    Maximizer CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    1.4
    14%
    5 Ratings

    Email marketing

    N/A
    0 Ratings
    1.2
    12%
    5 Ratings

    CRM Project Management

    Hiver

    Feature Set Not Supported
    N/A
    1.3

    Maximizer CRM

    13%
    Maximizer CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    1.4
    14%
    5 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    1.2
    12%
    3 Ratings

    Reporting

    N/A
    0 Ratings
    1.4
    14%
    4 Ratings

    CRM Reporting & Analytics

    Hiver

    Feature Set Not Supported
    N/A
    1.4

    Maximizer CRM

    14%
    Maximizer CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    1.4
    14%
    5 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    1.3
    13%
    5 Ratings

    Customizable reports

    N/A
    0 Ratings
    1.4
    14%
    5 Ratings

    Customization

    Hiver

    Feature Set Not Supported
    N/A
    1.2

    Maximizer CRM

    12%
    Maximizer CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    1.2
    12%
    5 Ratings

    Custom objects

    N/A
    0 Ratings
    1.0
    10%
    4 Ratings

    Scripting environment

    N/A
    0 Ratings
    1.2
    12%
    5 Ratings

    API for custom integration

    N/A
    0 Ratings
    1.2
    12%
    5 Ratings

    Security

    Hiver

    Feature Set Not Supported
    N/A
    1.4

    Maximizer CRM

    14%
    Maximizer CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    1.4
    14%
    3 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    1.4
    14%
    4 Ratings

    Social CRM

    Hiver

    Feature Set Not Supported
    N/A
    1.2

    Maximizer CRM

    12%
    Maximizer CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    1.2
    12%
    3 Ratings

    Social engagement

    N/A
    0 Ratings
    1.2
    12%
    3 Ratings

    Integrations with 3rd-party Software

    Hiver

    Feature Set Not Supported
    N/A
    1.1

    Maximizer CRM

    11%
    Maximizer CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    1.1
    11%
    5 Ratings

    Compensation management

    N/A
    0 Ratings
    1.1
    11%
    4 Ratings

    Platform

    Hiver

    Feature Set Not Supported
    N/A
    1.4

    Maximizer CRM

    14%
    Maximizer CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    1.4
    14%
    5 Ratings

    Attribute Ratings

    • Hiver is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    1.8

    Hiver

    18%
    3 Ratings
    1.3

    Maximizer CRM

    13%
    5 Ratings

    Likelihood to Renew

    Hiver

    N/A
    0 Ratings
    10.0

    Maximizer CRM

    100%
    1 Rating

    Usability

    3.0

    Hiver

    30%
    1 Rating
    1.0

    Maximizer CRM

    10%
    1 Rating

    Support Rating

    4.0

    Hiver

    40%
    1 Rating
    1.0

    Maximizer CRM

    10%
    3 Ratings

    Likelihood to Recommend

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
    Read full review

    Maximizer Services, Inc.

    It was not a good experience. Nothing was as advertised, from the user experience to the security of purchase. The address book was not able to be converted from the Leads module and the maps feature wasn’t able to connect from Leads. The mobile version has a lot of bugs and isn’t very functional. They have a tutorial, yet [I think they] aren’t proactive in distributing it to new users. Their focus is on sales. And it’s not a very salable product in my opinion. The worst aspect of this company is that they aren’t risk free. If you purchase a year software and decide after a few weeks it simply isn’t for your company, there are no refunds. I had to initiate a chargeback with my bank after being told that “unfortunately, due to the terms and conditions...” No customer wants to hear that. [I feel] they tried to bully me into keeping their software. There are far too many options in 2021 for CRM to be forced into one, especially one so difficult to use. When I asked about a feature that I needed, I was told, “Perhaps later this year...” Not what I need if I’m paying good money for a software. Their sales VP wouldn’t call me when I requested a call after being denied a refund. When I went through their main website again after my experience with Maximizer, I [felt] that everything they advertise is not in line with the product they put out. They say that there’s a free trial available. Not the truth [in my experience]. This maybe would have been a good CRM in say, 1999. [I think] it’s antiquated and didn’t serve the needs of my business. I used well-known CRM previously and didn’t find Maximizer to be better than the free version of that one. There was a disconnect in usage that wasn’t able to be overcome by myself or my employees in several weeks of trials.
    Read full review

    Pros

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
    Read full review

    Maximizer Services, Inc.

    • Shared Calendar
    • Customer Service cases
    • Common database of customer information
    Read full review

    Cons

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
    Read full review

    Maximizer Services, Inc.

    • Handling large data. Maximizer needs to improve on this.
    • Add additional user-friendly shortcuts for the most frequently used functions in the web version.
    • There is no mark for deletion option. They need to provide a way to delete without physically deleting records.
    Read full review

    Pricing Details

    Hiver

    Starting Price

    $14 /user/month

    Editions & Modules

    Hiver editions and modules pricing
    EditionModules
    PLUS PLAN$14.001
    PREMIUM PLAN$22.002
    ENTERPRISE PLAN$34.003

    Footnotes

    1. /user/month
    2. /user/month
    3. /user/month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Maximizer CRM

    Starting Price

    $29 Per User / Month

    Editions & Modules

    Maximizer CRM editions and modules pricing
    EditionModules
    Business Plus491
    Insights892
    Small Office293
    Business Plus494
    Insights895

    Footnotes

    1. Per User / Month
    2. Per User / Month
    3. Per User / Month
    4. Per User / Month
    5. Per User / Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $29

    Additional Details

    All pricing in USD. Monthly no contract subscription option available.

    Likelihood to Renew

    Hiver

    No answers on this topic

    Maximizer Services, Inc.

    We are heavily entrenched in Maximizer and trying to pull our data out and into another CRM, with the same amount of customization and workflow would take a lot of effort.
    Read full review

    Usability

    Hiver

    Easy to use
    Read full review

    Maximizer Services, Inc.

    The CRM didn’t have the capability I expected
    Read full review

    Support Rating

    Hiver

    Support is there, can be slow at times.
    Read full review

    Maximizer Services, Inc.

    The support staff are very knowledgeable and competent. Never really had an issue with them not knowing what they are doing.
    Read full review

    Alternatives Considered

    Hiver

    Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
    Read full review

    Maximizer Services, Inc.

    We chose to go with Microsoft Dynamics CRM over Maximizer because of the customization and marketing options that were associated with Dynamics. The ease of use with Maximizer, however, was far better than that of Microsoft Dynamics.
    Read full review

    Return on Investment

    Hiver

    • Hiver has increased the efficiency by which we address emailed questions and concerns.
    • Hiver increases transparency between team members.
    • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
    Read full review

    Maximizer Services, Inc.

    • It allows us to maximize our service billing
    • It is easy to generate service quotes
    • It is easy to follow up on leads.
    Read full review

    Screenshots

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