What users are saying about
6 Ratings
12 Ratings
6 Ratings
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Score 9.7 out of 100
12 Ratings
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Score 4.5 out of 100

Likelihood to Recommend

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

Maximizer CRM

It was not a good experience. Nothing was as advertised, from the user experience to the security of purchase. The address book was not able to be converted from the Leads module and the maps feature wasn’t able to connect from Leads. The mobile version has a lot of bugs and isn’t very functional. They have a tutorial, yet [I think they] aren’t proactive in distributing it to new users. Their focus is on sales. And it’s not a very salable product in my opinion. The worst aspect of this company is that they aren’t risk free. If you purchase a year software and decide after a few weeks it simply isn’t for your company, there are no refunds. I had to initiate a chargeback with my bank after being told that “unfortunately, due to the terms and conditions...” No customer wants to hear that. [I feel] they tried to bully me into keeping their software. There are far too many options in 2021 for CRM to be forced into one, especially one so difficult to use. When I asked about a feature that I needed, I was told, “Perhaps later this year...” Not what I need if I’m paying good money for a software. Their sales VP wouldn’t call me when I requested a call after being denied a refund. When I went through their main website again after my experience with Maximizer, I [felt] that everything they advertise is not in line with the product they put out. They say that there’s a free trial available. Not the truth [in my experience].This maybe would have been a good CRM in say, 1999. [I think] it’s antiquated and didn’t serve the needs of my business. I used well-known CRM previously and didn’t find Maximizer to be better than the free version of that one. There was a disconnect in usage that wasn’t able to be overcome by myself or my employees in several weeks of trials.
Javier Ortiz | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Hiver
9.0
Maximizer CRM
Organize and prioritize service tickets
Hiver
8.7
Maximizer CRM
Ticket creation and submission
Hiver
9.1
Maximizer CRM
Ticket response
Hiver
9.1
Maximizer CRM

Multi-Channel Help

Hiver
9.1
Maximizer CRM
Email support
Hiver
9.1
Maximizer CRM

Sales Force Automation

Hiver
Maximizer CRM
4.4
Customer data management / contact management
Hiver
Maximizer CRM
5.0
Workflow management
Hiver
Maximizer CRM
2.8
Territory management
Hiver
Maximizer CRM
2.9
Opportunity management
Hiver
Maximizer CRM
5.0
Integration with email client (e.g., Outlook or Gmail)
Hiver
Maximizer CRM
2.9
Contract management
Hiver
Maximizer CRM
6.1
Quote & order management
Hiver
Maximizer CRM
3.6
Interaction tracking
Hiver
Maximizer CRM
5.4
Channel / partner relationship management
Hiver
Maximizer CRM
5.5

Customer Service & Support

Hiver
Maximizer CRM
4.2
Case management
Hiver
Maximizer CRM
4.1
Call center management
Hiver
Maximizer CRM
4.1
Help desk management
Hiver
Maximizer CRM
4.5

Marketing Automation

Hiver
Maximizer CRM
3.9
Lead management
Hiver
Maximizer CRM
5.0
Email marketing
Hiver
Maximizer CRM
2.8

CRM Project Management

Hiver
Maximizer CRM
4.4
Task management
Hiver
Maximizer CRM
5.0
Billing and invoicing management
Hiver
Maximizer CRM
3.2
Reporting
Hiver
Maximizer CRM
5.0

CRM Reporting & Analytics

Hiver
Maximizer CRM
4.7
Forecasting
Hiver
Maximizer CRM
5.0
Pipeline visualization
Hiver
Maximizer CRM
4.1
Customizable reports
Hiver
Maximizer CRM
5.0

Customization

Hiver
Maximizer CRM
2.6
Custom fields
Hiver
Maximizer CRM
2.9
Custom objects
Hiver
Maximizer CRM
1.4
Scripting environment
Hiver
Maximizer CRM
2.8
API for custom integration
Hiver
Maximizer CRM
3.3

Security

Hiver
Maximizer CRM
5.0
Single sign-on capability
Hiver
Maximizer CRM
4.9
Role-based user permissions
Hiver
Maximizer CRM
5.0

Social CRM

Hiver
Maximizer CRM
2.8
Social data
Hiver
Maximizer CRM
2.8
Social engagement
Hiver
Maximizer CRM
2.8

Integrations with 3rd-party Software

Hiver
Maximizer CRM
2.4
Marketing automation
Hiver
Maximizer CRM
2.4
Compensation management
Hiver
Maximizer CRM
2.4

Platform

Hiver
Maximizer CRM
5.0
Mobile access
Hiver
Maximizer CRM
5.0

Pros

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

Maximizer CRM

  • Shared Calendar
  • Customer Service cases
  • Common database of customer information
Len Masek | TrustRadius Reviewer

Cons

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

Maximizer CRM

  • Handling large data. Maximizer needs to improve on this.
  • Add additional user-friendly shortcuts for the most frequently used functions in the web version.
  • There is no mark for deletion option. They need to provide a way to delete without physically deleting records.
AROOP VACHALI | TrustRadius Reviewer

Likelihood to Renew

Hiver

No score
No answers yet
No answers on this topic

Maximizer CRM

Maximizer CRM 10.0
Based on 1 answer
We are heavily entrenched in Maximizer and trying to pull our data out and into another CRM, with the same amount of customization and workflow would take a lot of effort.
Shayne Froelich | TrustRadius Reviewer

Usability

Hiver

No score
No answers yet
No answers on this topic

Maximizer CRM

Maximizer CRM 1.0
Based on 1 answer
The CRM didn’t have the capability I expected
Javier Ortiz | TrustRadius Reviewer

Support Rating

Hiver

No score
No answers yet
No answers on this topic

Maximizer CRM

Maximizer CRM 1.0
Based on 3 answers
The support staff are very knowledgeable and competent. Never really had an issue with them not knowing what they are doing.
Shayne Froelich | TrustRadius Reviewer

Alternatives Considered

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

Maximizer CRM

We chose to go with Microsoft Dynamics CRM over Maximizer because of the customization and marketing options that were associated with Dynamics. The ease of use with Maximizer, however, was far better than that of Microsoft Dynamics.
Thomas Laut | TrustRadius Reviewer

Return on Investment

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

Maximizer CRM

  • It allows us to maximize our service billing
  • It is easy to generate service quotes
  • It is easy to follow up on leads.
Len Masek | TrustRadius Reviewer

Screenshots

Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$14.001
PREMIUM PLAN$22.001
ENTERPRISE PLAN$34.001
  1. /user/month
Additional Pricing Details

Maximizer CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$29*

* per user/Month

Maximizer CRM Editions & Modules

On-premise Edition
Business Plus$491
Insights$891
  1. Per User / Month
SaaS Edition
Small Office$291
Business Plus$491
Insights$891
  1. Per User / Month
Additional Pricing Details
All pricing in USD. Monthly no contract subscription option available.

Rating Summary

Likelihood to Recommend

Hiver
10.0
Maximizer CRM
4.2

Likelihood to Renew

Hiver
Maximizer CRM
10.0

Usability

Hiver
Maximizer CRM
1.0

Support Rating

Hiver
Maximizer CRM
1.0

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