Maximizer CRM Review
Overall Satisfaction with Maximizer CRM
- Their sales team is engaging
- The software [felt] clunky
- The app isn’t fully functional
- They have no customer satisfaction department
- They refused a refund
- After a few weeks of use, [I felt] they tried to bully me into keeping their software, though they clearly state a free trial in their offerings
- I’m not using the software. [I think the] free version of HubSpot far outperforms Maximizer for my business
Do you think Maximizer CRM delivers good value for the price?
Are you happy with Maximizer CRM's feature set?
Did Maximizer CRM live up to sales and marketing promises?
Did implementation of Maximizer CRM go as expected?
Would you buy Maximizer CRM again?
It was not a good experience. Nothing was as advertised, from the user experience to the security of purchase. The address book was not able to be converted from the Leads module and the maps feature wasn’t able to connect from Leads. The mobile version has a lot of bugs and isn’t very functional. They have a tutorial, yet [I think they] aren’t proactive in distributing it to new users. Their focus is on sales. And it’s not a very salable product in my opinion. The worst aspect of this company is that they aren’t risk free. If you purchase a year software and decide after a few weeks it simply isn’t for your company, there are no refunds. I had to initiate a chargeback with my bank after being told that “unfortunately, due to the terms and conditions...”
No customer wants to hear that. [I feel] they tried to bully me into keeping their software. There are far too many options in 2021 for CRM to be forced into one, especially one so difficult to use. When I asked about a feature that I needed, I was told, “Perhaps later this year...” Not what I need if I’m paying good money for a software. Their sales VP wouldn’t call me when I requested a call after being denied a refund.
When I went through their main website again after my experience with Maximizer, I [felt] that everything they advertise is not in line with the product they put out. They say that there’s a free trial available. Not the truth [in my experience].
This maybe would have been a good CRM in say, 1999. [I think] it’s antiquated and didn’t serve the needs of my business. I used well-known CRM previously and didn’t find Maximizer to be better than the free version of that one. There was a disconnect in usage that wasn’t able to be overcome by myself or my employees in several weeks of trials.