Interaction tracking (5)
Channel / partner relationship management (5)
Customer data management / contact management (5)
Opportunity management (5)
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Entry-level set up fee?
- $29 per user/MonthOptional
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Maximizer CRM is presented by the vendor as an easy to use CRM solution built to help users organize growing amounts of customer data in fewer tabs. And with Insights, users can analyze and collaborate all in one solution.
The vendor states they have helped over 100,000 small and medium sized businesses find the opportunities in their data faster. And they say with Maximizer CRM users spend less time clicking back and forth between multiple tabs, that they can create dynamic reports in minutes, and can use their data to make impactful change.
- Microsoft Dynamics
|Deployment Types||On-premise, SaaS|
|Mobile Application||HTML 5|
|Supported Languages||English and French|
- Their sales team is engaging
- The software [felt] clunky
- The app isn’t fully functional
- They have no customer satisfaction department
- They refused a refund
It was not a good experience. Nothing was as advertised, from the user experience to the security of purchase. The address book was not able to be converted from the Leads module and the maps feature wasn’t able to connect from Leads. The mobile version has a lot of bugs and isn’t very functional. They have a tutorial, yet [I think they] aren’t proactive in distributing it to new users. Their focus is on sales. And it’s not a very salable product in my opinion. The worst aspect of this company is that they aren’t risk free. If you purchase a year software and decide after a few weeks it simply isn’t for your company, there are no refunds. I had to initiate a chargeback with my bank after being told that “unfortunately, due to the terms and conditions...”
No customer wants to hear that. [I feel] they tried to bully me into keeping their software. There are far too many options in 2021 for CRM to be forced into one, especially one so difficult to use. When I asked about a feature that I needed, I was told, “Perhaps later this year...” Not what I need if I’m paying good money for a software. Their sales VP wouldn’t call me when I requested a call after being denied a refund.
When I went through their main website again after my experience with Maximizer, I [felt] that everything they advertise is not in line with the product they put out. They say that there’s a free trial available. Not the truth [in my experience].
This maybe would have been a good CRM in say, 1999. [I think] it’s antiquated and didn’t serve the needs of my business. I used well-known CRM previously and didn’t find Maximizer to be better than the free version of that one. There was a disconnect in usage that wasn’t able to be overcome by myself or my employees in several weeks of trials.
- Shared Calendar
- Customer Service cases
- Common database of customer information
- The integration into email could be smoother
- It is could use a better database for tracking installed equipment
- The import of contacts is clunky
- User-friendly, straightforward menus, and not many hidden attributes that you need to dig deep into.
- Simple, not at all complicated.
- Ideal for small to medium size business.
- Handling large data. Maximizer needs to improve on this.
- Add additional user-friendly shortcuts for the most frequently used functions in the web version.
- There is no mark for deletion option. They need to provide a way to delete without physically deleting records.
- It is VERY customizable and flexible.
- Once set up, it is very easy for end users to search for and use the data contained inside.
- Easy to set up security roles and permissions makes it easy to show/hide information based on the permission.
- It is difficult to look directly in the database for information. This is mainly do to the flexible/customizable nature of the program. Because of this, tables and columns in the database are very generic and low level information can be difficult to find.
- The ability to remotely sync in with the server and update the data can be very slow, depending on the amount of new data that needs to be pushed from the remote location.
- The ease of use, when dealing with Maximizer CRM, is above all other CRM software. It was easy to learn and easy to teach others.
- The capabilities of the CRM are not comparable to that of Microsoft Dynamics CRM or SalesForce.