What users are saying about
11 Ratings
16 Ratings
11 Ratings
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Score 6.6 out of 100
16 Ratings
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Score 9.1 out of 100

Feature Set Ratings

    Incident and problem management

    2.0

    Hiver

    20%

    Progress MOVEit

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    1.4
    14%
    3 Ratings
    N/A
    0 Ratings

    Ticket creation and submission

    2.3
    23%
    3 Ratings
    N/A
    0 Ratings

    Ticket response

    2.3
    23%
    3 Ratings
    N/A
    0 Ratings

    Multi-Channel Help

    3.3

    Hiver

    33%

    Progress MOVEit

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 1/1 features

    Email support

    3.3
    33%
    3 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Progress MOVEit is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    1.4

    Hiver

    14%
    3 Ratings
    9.0

    Progress MOVEit

    90%
    7 Ratings

    Usability

    3.0

    Hiver

    30%
    1 Rating

    Progress MOVEit

    N/A
    0 Ratings

    Support Rating

    4.0

    Hiver

    40%
    1 Rating

    Progress MOVEit

    N/A
    0 Ratings

    Likelihood to Recommend

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
    Read full review

    Progress Software Corporation

    MOVEit is actively used on a dedicated server to supply clients with SFTP transactions. Automation is configured easily and safely. We rely on MOVEit to provide the transmission of daily, weekly, and monthly files across many companies and businesses. MOVEit is recommended by my group for any SFTP needs etc.
    Read full review

    Pros

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
    Read full review

    Progress Software Corporation

    • Dashboard provides good insight and quick access to troubled jobs
    • Being able to handle file transfer across various protocols securely
    • Ability to connect to various cloud sites and storage (SharePoint, Amazon S3)
    • Easy SSL certificate implementation of the web UI
    • Easy SSH with certificate implementation
    • Strong permissions configuration.
    Read full review

    Cons

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
    Read full review

    Progress Software Corporation

    • Drag and dropping of files to attached to packages.
    • I believe there is room for improvement when it comes to setting up folder and group security.
    • A better mobile app is absolutely needed. The current app lacks in features.
    Read full review

    Pricing Details

    Hiver

    Starting Price

    $14 /user/month

    Editions & Modules

    Hiver editions and modules pricing
    EditionModules
    PLUS PLAN$14.001
    PREMIUM PLAN$22.002
    ENTERPRISE PLAN$34.003

    Footnotes

    1. /user/month
    2. /user/month
    3. /user/month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Progress MOVEit

    Starting Price

    Editions & Modules

    Progress MOVEit editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Usability

      Hiver

      Easy to use
      Read full review

      Progress Software Corporation

      No answers on this topic

      Support Rating

      Hiver

      Support is there, can be slow at times.
      Read full review

      Progress Software Corporation

      No answers on this topic

      Alternatives Considered

      Hiver

      Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
      Read full review

      Progress Software Corporation

      We previously used Attunity MFT (Formerly Repliweb MFT); We were looking to move away from the platform becuase, while flexible, it was too flexible. The flexibility was gained by running scripts with each job to do what you want. So, not only did you have to define the job (Source and Destination), you had to have a fairly strong programming background. Tasks as simple as renaming files with a date stamp, required a script be written. MoveIt has many of these basic macros available for file name manipulations like various date pieces, times, file names, etc, and they're all well documented. Ex: [OrigName] = Original Filename (TestFile.pdf), [OnlyName] = Just the filename, no extension (TestFile), [OnlyExt] = Just the file extentions (.pdf). Pretty much every field within a job can use pre-defined Macros, which is a huge benefit. We also moved away from that platform because it had gone stale, it wasn't their "Core" product. The vendor supported it, but was not actively developing it or fixing bugs or anything. We went 2-3 years without even an update to the binary. MoveIt is one of Progress's "Core" products, so they are adding features / functionality and fixing bugs actively
      Read full review

      Return on Investment

      Hiver

      • Hiver has increased the efficiency by which we address emailed questions and concerns.
      • Hiver increases transparency between team members.
      • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
      Read full review

      Progress Software Corporation

      • It gave us the ability to exchange files with customers and vendors in a secure manner.
      • Given the sensitivity of our files exchange, MOVEit helped in gaining the trust of our customers that their data is safe.
      • Using its API, we were able to build a custom app that is adding even more features, specific to our needs, like empowering project managers with more permissions on their folders
      Read full review

      Screenshots

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