6 Ratings
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Score 9.7 out of 100
9 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

Progress MOVEit (formerly Ipswitch MOVEit)

Ipswitch MOVEit is perfect for larger companies looking for a secure easy to use file transfer solution. Ipswitch MOVEit provides many features that allow users to connect in many ways and share files. If you are looking for an easy way to bypass the file restrictions when sending or receiving emails then Ipswitch MOVEit is a great product for you and your company.
Brian Munn | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Hiver
9.0
Progress MOVEit (formerly Ipswitch MOVEit)
Organize and prioritize service tickets
Hiver
8.8
Progress MOVEit (formerly Ipswitch MOVEit)
Ticket creation and submission
Hiver
9.1
Progress MOVEit (formerly Ipswitch MOVEit)
Ticket response
Hiver
9.1
Progress MOVEit (formerly Ipswitch MOVEit)

Multi-Channel Help

Hiver
9.1
Progress MOVEit (formerly Ipswitch MOVEit)
Email support
Hiver
9.1
Progress MOVEit (formerly Ipswitch MOVEit)

Pros

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

Progress MOVEit (formerly Ipswitch MOVEit)

  • Huge files transfer between internal and external sites
  • Secure transfers.
  • Nice and friendly user Interface
Cristian Bodnarasec | TrustRadius Reviewer

Cons

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

Progress MOVEit (formerly Ipswitch MOVEit)

  • Drag and dropping of files to attached to packages.
  • I believe there is room for improvement when it comes to setting up folder and group security.
  • A better mobile app is absolutely needed. The current app lacks in features.
Brian Munn | TrustRadius Reviewer

Alternatives Considered

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

Progress MOVEit (formerly Ipswitch MOVEit)

We started using Box a while ago and we are thinking of exchanging MOVEit with Box when it comes to customer and suppliers file transfers. However, there is some reticence in doing that right now, our IT feels more comfortable form the security point of view with MOVEit. Eventually, we will move everything to Box since it is clearly the next level in terms of files storage, transfers, features, etc.
Cristian Bodnarasec | TrustRadius Reviewer

Return on Investment

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

Progress MOVEit (formerly Ipswitch MOVEit)

  • Ipswitch MOVEit has been a huge benefit to our user base to allow them to send and receive large files without using email.
  • Ipswitch MOVEit is used on a daily basis to collaborate with our customers when sharing files.
  • Ipswitch MOVEit is a great product that can be used as a cloud like file storage tool.
Brian Munn | TrustRadius Reviewer

Screenshots

Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$14.001
PREMIUM PLAN$22.001
ENTERPRISE PLAN$34.001
  1. /user/month
Additional Pricing Details

Progress MOVEit (formerly Ipswitch MOVEit)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

* per installation

Progress MOVEit (formerly Ipswitch MOVEit) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Hiver
10.0
Progress MOVEit (formerly Ipswitch MOVEit)
7.0

Add comparison