What users are saying about
11 Ratings
11 Ratings
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Score 6.7 out of 100
4 Ratings
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Score 9 out of 100

Feature Set Ratings

    Incident and problem management

    2.0

    Hiver

    20%

    Project Insight

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    1.4
    14%
    3 Ratings
    N/A
    0 Ratings

    Ticket creation and submission

    2.3
    23%
    3 Ratings
    N/A
    0 Ratings

    Ticket response

    2.3
    23%
    3 Ratings
    N/A
    0 Ratings

    Multi-Channel Help

    3.3

    Hiver

    33%

    Project Insight

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 1/1 features

    Email support

    3.3
    33%
    3 Ratings
    N/A
    0 Ratings

    Project Management

    Hiver

    Feature Set Not Supported
    N/A
    9.1

    Project Insight

    91%
    Project Insight ranks higher in 14/14 features

    Task Management

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Resource Management

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Gantt Charts

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Scheduling

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Workflow Automation

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Team Collaboration

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Support for Agile Methodology

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Support for Waterfall Methodology

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Document Management

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Email integration

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Mobile Access

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Timesheet Tracking

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Change request and Case Management

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Budget and Expense Management

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Professional Services Automation

    Hiver

    Feature Set Not Supported
    N/A
    8.5

    Project Insight

    85%
    Project Insight ranks higher in 4/4 features

    Quotes/estimates

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Invoicing

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Project & financial reporting

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Integration with accounting software

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Attribute Ratings

    • Project Insight is rated higher in 1 area: Likelihood to Recommend
    • Hiver and Project Insight are tied in 1 area: Support Rating

    Likelihood to Recommend

    1.4

    Hiver

    14%
    3 Ratings
    9.0

    Project Insight

    90%
    3 Ratings

    Usability

    3.0

    Hiver

    30%
    1 Rating

    Project Insight

    N/A
    0 Ratings

    Support Rating

    4.0

    Hiver

    40%
    1 Rating
    4.0

    Project Insight

    40%
    2 Ratings

    Likelihood to Recommend

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
    Read full review

    Project Insight

    We have been using the solution for the past one and a half years and found this a very useful tool, especially for managing and getting dynamic visibility into things like ongoing projects, tasks, issues, etc., where businesses can take a call based on the input provided by the system.
    Read full review

    Pros

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
    Read full review

    Project Insight

    • Very Flexible
    • Customizable
    Read full review

    Cons

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
    Read full review

    Project Insight

    • If there is a lot of data in a certain report, it can take time to download which is not always convenient.
    • There may be TOO many options for reporting.
    • Dashboards could use some visual tweaking.
    Read full review

    Pricing Details

    Hiver

    Starting Price

    $14 /user/month

    Editions & Modules

    Hiver editions and modules pricing
    EditionModules
    PLUS PLAN$14.001
    PREMIUM PLAN$22.002
    ENTERPRISE PLAN$34.003

    Footnotes

    1. /user/month
    2. /user/month
    3. /user/month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Project Insight

    Starting Price

    $0

    Editions & Modules

    Project Insight editions and modules pricing
    EditionModules
    FreeSign Up & invite your team1
    #3 ADD-ONSGrow as you go2
    Enterprise$453

    Footnotes

    1. none
    2. none
    3. per user or volume licensing options.

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usability

    Hiver

    Easy to use
    Read full review

    Project Insight

    No answers on this topic

    Support Rating

    Hiver

    Support is there, can be slow at times.
    Read full review

    Project Insight

    I found Project Insight somewhat opaque overall. I thought the training was sparse and answers to questions few and far in between. There was a lot of power there for the dedicated user/administrator. For me, who was a casual user and administrator, I found support lacking. I didn't administer Project Insight much, just some work on integrations with other tools.
    Read full review

    Alternatives Considered

    Hiver

    Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
    Read full review

    Project Insight

    We compared the product with the features and the functionality that it provides, along with the costing and support for further customizations required based on the Business requirements, which are well documented.
    Read full review

    Return on Investment

    Hiver

    • Hiver has increased the efficiency by which we address emailed questions and concerns.
    • Hiver increases transparency between team members.
    • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
    Read full review

    Project Insight

    • Reduction in costs on materials (i.e. - paper documentation)
    • Improved efficiency given that our field members need to report back on an hourly basis
    • Web based platform allows anyone access to the same information
    Read full review

    Screenshots

    Add comparison