What users are saying about
6 Ratings
6 Ratings
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Score 9.7 out of 100
3 Ratings
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Score 4 out of 100

Likelihood to Recommend

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

Project Insight

My rating would vary depending on the types of projects that need to be managed. Since I am in software, I don't think it was an excellent fit to manage software projects unless they are small projects with only a few tasks. On the other hand, if you are needing to manage a wide range of departments that are working on a single project with many moving pieces, then I would think that PI might be a better fit. Think of it as a jack of all trades, but master of none.
Clay Horste | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Hiver
9.0
Project Insight
Organize and prioritize service tickets
Hiver
8.8
Project Insight
Ticket creation and submission
Hiver
9.1
Project Insight
Ticket response
Hiver
9.1
Project Insight

Multi-Channel Help

Hiver
9.1
Project Insight
Email support
Hiver
9.1
Project Insight

Project Management

Hiver
Project Insight
4.3
Task Management
Hiver
Project Insight
6.0
Resource Management
Hiver
Project Insight
3.0
Gantt Charts
Hiver
Project Insight
7.0
Scheduling
Hiver
Project Insight
2.0
Workflow Automation
Hiver
Project Insight
8.0
Team Collaboration
Hiver
Project Insight
4.0
Support for Agile Methodology
Hiver
Project Insight
3.0
Support for Waterfall Methodology
Hiver
Project Insight
4.0
Document Management
Hiver
Project Insight
1.0
Email integration
Hiver
Project Insight
7.0
Timesheet Tracking
Hiver
Project Insight
2.0
Change request and Case Management
Hiver
Project Insight
5.0

Professional Services Automation

Hiver
Project Insight
5.0
Project & financial reporting
Hiver
Project Insight
5.0
Integration with accounting software
Hiver
Project Insight
5.0

Pros

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

Project Insight

  • History tracking for any changes made to data.
  • Tracks all milestones and retains records for lifetime of account.
  • Easy extracting for reporting purposes.
Christy Reichenberger | TrustRadius Reviewer

Cons

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

Project Insight

  • Not a good fit for all types of projects
  • Very Complex
Clay Horste | TrustRadius Reviewer

Support Rating

Hiver

No score
No answers yet
No answers on this topic

Project Insight

Project Insight 4.0
Based on 2 answers
I found Project Insight somewhat opaque overall. I thought the training was sparse and answers to questions few and far in between. There was a lot of power there for the dedicated user/administrator. For me, who was a casual user and administrator, I found support lacking. I didn't administer Project Insight much, just some work on integrations with other tools.
Clay Horste | TrustRadius Reviewer

Alternatives Considered

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

Project Insight

  • When I got to the company where I used Project Insight, we had our own custom tool that fit the tasks that it was designed for but wouldn't grow with the company unless resources were put onto expanding capabilities. We needed something more.
  • We replaced that tool with Redmine. It worked well and was easy to use, but it looked pretty dated when we got it, and since we didn't have many resources for managing, it looked dated after a few years without receiving upgrades. It was a decent tool for small teams that were focused on similar tasks. Redmine was much more straightforward than Project Insight and felt more reliable since we never had an issue with our internal servers. On the other hand, Redmine felt dated and didn't fit as many of the tasks that were needed. Redmine's price was right if you installed it locally and was probably still cheaper if you used their SAAS version.
  • Jira, on the other hand, felt like an excellent tool for software teams. Jira had a great project and task management and felt right for a software team. Jira also had useful integrations, even with Project Insight. Jira seemed pretty unreliable, worse than Project Insight. Our team would have preferred Jira, but I think it didn't work for other teams.
Clay Horste | TrustRadius Reviewer

Return on Investment

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

Project Insight

  • Reduction in costs on materials (i.e. - paper documentation)
  • Improved efficiency given that our field members need to report back on an hourly basis
  • Web based platform allows anyone access to the same information
Christy Reichenberger | TrustRadius Reviewer

Screenshots

Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$14.001
PREMIUM PLAN$22.001
ENTERPRISE PLAN$34.001
  1. /user/month
Additional Pricing Details

Project Insight

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Project Insight Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Hiver
10.0
Project Insight
4.0

Support Rating

Hiver
Project Insight
4.0

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