What users are saying about
6 Ratings
2 Ratings
6 Ratings
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Score 9.7 out of 100
2 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

Salesboom

Make sure you give them a good idea about your sales process and discuss with them how your data will be imported.
Steve Berkman | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Hiver
9.0
Salesboom
Organize and prioritize service tickets
Hiver
8.8
Salesboom
Ticket creation and submission
Hiver
9.1
Salesboom
Ticket response
Hiver
9.1
Salesboom

Multi-Channel Help

Hiver
9.1
Salesboom
Email support
Hiver
9.1
Salesboom

Sales Force Automation

Hiver
Salesboom
8.4
Customer data management / contact management
Hiver
Salesboom
9.1
Workflow management
Hiver
Salesboom
8.2
Territory management
Hiver
Salesboom
7.9
Opportunity management
Hiver
Salesboom
9.1
Integration with email client (e.g., Outlook or Gmail)
Hiver
Salesboom
7.9
Contract management
Hiver
Salesboom
7.3
Quote & order management
Hiver
Salesboom
9.1
Interaction tracking
Hiver
Salesboom
9.1
Channel / partner relationship management
Hiver
Salesboom
7.6

Customer Service & Support

Hiver
Salesboom
7.5
Case management
Hiver
Salesboom
7.9
Call center management
Hiver
Salesboom
7.3
Help desk management
Hiver
Salesboom
7.3

Marketing Automation

Hiver
Salesboom
9.1
Lead management
Hiver
Salesboom
9.1
Email marketing
Hiver
Salesboom
9.1

CRM Project Management

Hiver
Salesboom
9.0
Task management
Hiver
Salesboom
9.1
Billing and invoicing management
Hiver
Salesboom
8.8
Reporting
Hiver
Salesboom
9.1

CRM Reporting & Analytics

Hiver
Salesboom
8.9
Forecasting
Hiver
Salesboom
9.1
Pipeline visualization
Hiver
Salesboom
8.8
Customizable reports
Hiver
Salesboom
8.8

Customization

Hiver
Salesboom
8.6
Custom fields
Hiver
Salesboom
9.1
Custom objects
Hiver
Salesboom
8.8
Scripting environment
Hiver
Salesboom
7.3
API for custom integration
Hiver
Salesboom
9.1

Security

Hiver
Salesboom
8.2
Single sign-on capability
Hiver
Salesboom
7.3
Role-based user permissions
Hiver
Salesboom
9.1

Social CRM

Hiver
Salesboom
8.0
Social data
Hiver
Salesboom
8.2
Social engagement
Hiver
Salesboom
7.9

Integrations with 3rd-party Software

Hiver
Salesboom
8.6
Marketing automation
Hiver
Salesboom
9.1
Compensation management
Hiver
Salesboom
8.2

Platform

Hiver
Salesboom
7.3
Mobile access
Hiver
Salesboom
7.3

Pros

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

Salesboom

  • As a customer of Salesboom we get a dedicated CRM consultant that helps out with customizations, data importing, etc.
  • Customer support is great.
  • The CRM gets updated quarterly without user intervention.
Tom Greenberg | TrustRadius Reviewer

Cons

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

Salesboom

  • The billing and invoicing needs a bit of improvement.
  • We would like to see more ERP-like features.
  • The customer self service portal needs improvement.
Steve Berkman | TrustRadius Reviewer

Support Rating

Hiver

No score
No answers yet
No answers on this topic

Salesboom

Salesboom 8.2
Based on 1 answer
We have a dedicated account manager and support. Whenever we need help we get it.
Steve Berkman | TrustRadius Reviewer

Alternatives Considered

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

Salesboom

Salesboom worked with us from day one before purchasing our requirements. Once we rolled out the CRM implementation, their customer support is very helpful. The system is very user friendly, feature rich and the prices are very competitive.

Another Important advantage for Salesboom.com CRM is that they have a service level agreement, with an up time guarantee.
Tom Greenberg | TrustRadius Reviewer

Return on Investment

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

Salesboom

  • Less sales opportunities slip through the cracks.
  • Reduces sales redundant tasks and saves time.
  • Makes customers.
Tom Greenberg | TrustRadius Reviewer

Screenshots

Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$14.001
PREMIUM PLAN$22.001
ENTERPRISE PLAN$34.001
  1. /user/month
Additional Pricing Details

Salesboom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Salesboom Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison