Hiver vs. Salesboom

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Hiver
Score 8.0 out of 10
N/A
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products. Hiver is used by thousands of companies…
$14
/user/month
Salesboom
Score 8.5 out of 10
N/A
Salesboom is a cloud-deployed customer relationship management (CRM) software with integrations into Microsoft Outlook and QuickBooks.N/A
Pricing
HiverSalesboom
Editions & Modules
PLUS PLAN
$14.00
/user/month
PREMIUM PLAN
$22.00
/user/month
ENTERPRISE PLAN
$34.00
/user/month
No answers on this topic
Offerings
Pricing Offerings
HiverSalesboom
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
HiverSalesboom
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Hiver
1.7
3 Ratings
130% below category average
Salesboom
-
Ratings
Organize and prioritize service tickets1.03 Ratings00 Ratings
Ticket creation and submission2.03 Ratings00 Ratings
Ticket response2.03 Ratings00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Hiver
3.0
3 Ratings
90% below category average
Salesboom
-
Ratings
Email support3.03 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Hiver
-
Ratings
Salesboom
8.4
2 Ratings
9% above category average
Customer data management / contact management00 Ratings9.12 Ratings
Workflow management00 Ratings8.22 Ratings
Territory management00 Ratings7.92 Ratings
Opportunity management00 Ratings9.12 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings7.92 Ratings
Contract management00 Ratings7.31 Ratings
Quote & order management00 Ratings9.12 Ratings
Interaction tracking00 Ratings9.12 Ratings
Channel / partner relationship management00 Ratings7.62 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Hiver
-
Ratings
Salesboom
7.5
2 Ratings
1% above category average
Case management00 Ratings7.92 Ratings
Call center management00 Ratings7.31 Ratings
Help desk management00 Ratings7.32 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Hiver
-
Ratings
Salesboom
9.1
2 Ratings
19% above category average
Lead management00 Ratings9.12 Ratings
Email marketing00 Ratings9.12 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Hiver
-
Ratings
Salesboom
9.0
2 Ratings
17% above category average
Task management00 Ratings9.12 Ratings
Billing and invoicing management00 Ratings8.82 Ratings
Reporting00 Ratings9.12 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Hiver
-
Ratings
Salesboom
8.9
2 Ratings
16% above category average
Forecasting00 Ratings9.12 Ratings
Pipeline visualization00 Ratings8.82 Ratings
Customizable reports00 Ratings8.82 Ratings
Customization
Comparison of Customization features of Product A and Product B
Hiver
-
Ratings
Salesboom
8.6
2 Ratings
13% above category average
Custom fields00 Ratings9.12 Ratings
Custom objects00 Ratings8.82 Ratings
Scripting environment00 Ratings7.31 Ratings
API for custom integration00 Ratings9.11 Ratings
Security
Comparison of Security features of Product A and Product B
Hiver
-
Ratings
Salesboom
8.2
1 Ratings
1% below category average
Single sign-on capability00 Ratings7.31 Ratings
Role-based user permissions00 Ratings9.11 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Hiver
-
Ratings
Salesboom
8.0
2 Ratings
10% above category average
Social data00 Ratings8.22 Ratings
Social engagement00 Ratings7.92 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Hiver
-
Ratings
Salesboom
8.6
1 Ratings
18% above category average
Marketing automation00 Ratings9.11 Ratings
Compensation management00 Ratings8.21 Ratings
Platform
Comparison of Platform features of Product A and Product B
Hiver
-
Ratings
Salesboom
7.3
2 Ratings
2% below category average
Mobile access00 Ratings7.32 Ratings
Best Alternatives
HiverSalesboom
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
SAP Service Cloud
SAP Service Cloud
Score 8.7 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HiverSalesboom
Likelihood to Recommend
1.0
(3 ratings)
8.5
(2 ratings)
Usability
3.0
(1 ratings)
-
(0 ratings)
Support Rating
4.0
(1 ratings)
8.2
(1 ratings)
User Testimonials
HiverSalesboom
Likelihood to Recommend
Hiver
Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Read full review
Salesboom.com
Make sure you give them a good idea about your sales process and discuss with them how your data will be imported.
Read full review
Pros
Hiver
  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
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Salesboom.com
  • As a customer of Salesboom we get a dedicated CRM consultant that helps out with customizations, data importing, etc.
  • Customer support is great.
  • The CRM gets updated quarterly without user intervention.
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Cons
Hiver
  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
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Salesboom.com
  • The billing and invoicing needs a bit of improvement.
  • We would like to see more ERP-like features.
  • The customer self service portal needs improvement.
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Usability
Hiver
Easy to use
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Salesboom.com
No answers on this topic
Support Rating
Hiver
Support is there, can be slow at times.
Read full review
Salesboom.com
We have a dedicated account manager and support. Whenever we need help we get it.
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Alternatives Considered
Hiver
Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
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Salesboom.com
Salesboom worked with us from day one before purchasing our requirements. Once we rolled out the CRM implementation, their customer support is very helpful. The system is very user friendly, feature rich and the prices are very competitive.

Another Important advantage for Salesboom.com CRM is that they have a service level agreement, with an up time guarantee.
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Return on Investment
Hiver
  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
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Salesboom.com
  • Less sales opportunities slip through the cracks.
  • Reduces sales redundant tasks and saves time.
  • Makes customers.
Read full review
ScreenShots

Hiver Screenshots

Screenshot of Hiver in GmailScreenshot of Access shared mailboxScreenshot of Collision alerts feature