What users are saying about
11 Ratings
2 Ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.7 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

    Incident and problem management

    2.0

    Hiver

    20%

    Salesboom

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    1.4
    14%
    3 Ratings
    N/A
    0 Ratings

    Ticket creation and submission

    2.3
    23%
    3 Ratings
    N/A
    0 Ratings

    Ticket response

    2.3
    23%
    3 Ratings
    N/A
    0 Ratings

    Multi-Channel Help

    3.3

    Hiver

    33%

    Salesboom

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 1/1 features

    Email support

    3.3
    33%
    3 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Hiver

    Feature Set Not Supported
    N/A
    8.4

    Salesboom

    84%
    Salesboom ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    9.1
    91%
    2 Ratings

    Workflow management

    N/A
    0 Ratings
    8.2
    82%
    2 Ratings

    Territory management

    N/A
    0 Ratings
    7.9
    79%
    2 Ratings

    Opportunity management

    N/A
    0 Ratings
    9.1
    91%
    2 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.9
    79%
    2 Ratings

    Contract management

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Quote & order management

    N/A
    0 Ratings
    9.1
    91%
    2 Ratings

    Interaction tracking

    N/A
    0 Ratings
    9.1
    91%
    2 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.6
    76%
    2 Ratings

    Customer Service & Support

    Hiver

    Feature Set Not Supported
    N/A
    7.5

    Salesboom

    75%
    Salesboom ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    7.9
    79%
    2 Ratings

    Call center management

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Help desk management

    N/A
    0 Ratings
    7.3
    73%
    2 Ratings

    Marketing Automation

    Hiver

    Feature Set Not Supported
    N/A
    9.1

    Salesboom

    91%
    Salesboom ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    9.1
    91%
    2 Ratings

    Email marketing

    N/A
    0 Ratings
    9.1
    91%
    2 Ratings

    CRM Project Management

    Hiver

    Feature Set Not Supported
    N/A
    9.0

    Salesboom

    90%
    Salesboom ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    9.1
    91%
    2 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    8.8
    88%
    2 Ratings

    Reporting

    N/A
    0 Ratings
    9.1
    91%
    2 Ratings

    CRM Reporting & Analytics

    Hiver

    Feature Set Not Supported
    N/A
    8.9

    Salesboom

    89%
    Salesboom ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    9.1
    91%
    2 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.8
    88%
    2 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.8
    88%
    2 Ratings

    Customization

    Hiver

    Feature Set Not Supported
    N/A
    8.6

    Salesboom

    86%
    Salesboom ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    9.1
    91%
    2 Ratings

    Custom objects

    N/A
    0 Ratings
    8.8
    88%
    2 Ratings

    Scripting environment

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    API for custom integration

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Security

    Hiver

    Feature Set Not Supported
    N/A
    8.2

    Salesboom

    82%
    Salesboom ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Role-based user permissions

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Social CRM

    Hiver

    Feature Set Not Supported
    N/A
    8.0

    Salesboom

    80%
    Salesboom ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    8.2
    82%
    2 Ratings

    Social engagement

    N/A
    0 Ratings
    7.9
    79%
    2 Ratings

    Integrations with 3rd-party Software

    Hiver

    Feature Set Not Supported
    N/A
    8.6

    Salesboom

    86%
    Salesboom ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Compensation management

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Platform

    Hiver

    Feature Set Not Supported
    N/A
    7.3

    Salesboom

    73%
    Salesboom ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.3
    73%
    2 Ratings

    Attribute Ratings

    • Salesboom is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    1.4

    Hiver

    14%
    3 Ratings
    8.5

    Salesboom

    85%
    2 Ratings

    Usability

    3.0

    Hiver

    30%
    1 Rating

    Salesboom

    N/A
    0 Ratings

    Support Rating

    4.0

    Hiver

    40%
    1 Rating
    8.2

    Salesboom

    82%
    2 Ratings

    Likelihood to Recommend

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
    Read full review

    Salesboom.com

    Make sure you give them a good idea about your sales process and discuss with them how your data will be imported.
    Read full review

    Pros

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
    Read full review

    Salesboom.com

    • As a customer of Salesboom we get a dedicated CRM consultant that helps out with customizations, data importing, etc.
    • Customer support is great.
    • The CRM gets updated quarterly without user intervention.
    Read full review

    Cons

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
    Read full review

    Salesboom.com

    • The billing and invoicing needs a bit of improvement.
    • We would like to see more ERP-like features.
    • The customer self service portal needs improvement.
    Read full review

    Pricing Details

    Hiver

    Starting Price

    $14 /user/month

    Editions & Modules

    Hiver editions and modules pricing
    EditionModules
    PLUS PLAN$14.001
    PREMIUM PLAN$22.002
    ENTERPRISE PLAN$34.003

    Footnotes

    1. /user/month
    2. /user/month
    3. /user/month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Salesboom

    Starting Price

    $0

    Editions & Modules

    Salesboom editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Hiver

      Easy to use
      Read full review

      Salesboom.com

      No answers on this topic

      Support Rating

      Hiver

      Support is there, can be slow at times.
      Read full review

      Salesboom.com

      We have a dedicated account manager and support. Whenever we need help we get it.
      Read full review

      Alternatives Considered

      Hiver

      Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
      Read full review

      Salesboom.com

      Salesboom worked with us from day one before purchasing our requirements. Once we rolled out the CRM implementation, their customer support is very helpful. The system is very user friendly, feature rich and the prices are very competitive.

      Another Important advantage for Salesboom.com CRM is that they have a service level agreement, with an up time guarantee.
      Read full review

      Return on Investment

      Hiver

      • Hiver has increased the efficiency by which we address emailed questions and concerns.
      • Hiver increases transparency between team members.
      • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
      Read full review

      Salesboom.com

      • Less sales opportunities slip through the cracks.
      • Reduces sales redundant tasks and saves time.
      • Makes customers.
      Read full review

      Screenshots

      Add comparison