Most User Friendly CRM Software - Salesboom.com
October 06, 2015

Most User Friendly CRM Software - Salesboom.com

Tom Greenberg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise Edition

Modules Used

  • Marketing Automation, Sales Force Automation, Customer Service & Support & Inventory Management

Overall Satisfaction with Salesboom

We use Salesboom.com CRM in the marketing, sales and support departments. We also use the Inventory Management module. The best thing about Salesboom CRM is that it is very well integrated and very user friendly. We have a high turnover with our sales staff, and therefore we constantly add new CRM users. Having a user friendly CRM software makes sense.

Pros

  • As a customer of Salesboom we get a dedicated CRM consultant that helps out with customizations, data importing, etc.
  • Customer support is great.
  • The CRM gets updated quarterly without user intervention.

Cons

  • I think Salesboom should offer accounting software as well.
  • Less sales opportunities slip through the cracks.
  • Reduces sales redundant tasks and saves time.
  • Makes customers.
Salesboom worked with us from day one before purchasing our requirements. Once we rolled out the CRM implementation, their customer support is very helpful. The system is very user friendly, feature rich and the prices are very competitive.

Another Important advantage for Salesboom.com CRM is that they have a service level agreement, with an up time guarantee.
When you work with a CRM consultant from Salesboom opt in for the Fast Track if you want to deploy the CRM in few days.

Salesboom Feature Ratings

9.3
Customer data management / contact management
10
Workflow management
9
Territory management
8
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
8
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
9
8.7
Case management
10
Call center management
8
Help desk management
8
10.0
Lead management
10
Email marketing
10
9.7
Task management
10
Billing and invoicing management
9
Reporting
10
9.3
Forecasting
10
Pipeline visualization
9
Customizable reports
9
9.3
Custom fields
10
Custom objects
9
Scripting environment
8
API for custom integration
10
9.0
Role-based user permissions
10
Single sign-on capability
8
8.5
Social data
9
Social engagement
8
9.5
Marketing automation
10
Compensation management
9
8.0
Mobile access
8

Comments

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