What users are saying about
11 Ratings
74 Ratings
11 Ratings
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Score 6.6 out of 100
74 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

    Incident and problem management

    2.0

    Hiver

    20%

    SalesOutlook

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    1.4
    14%
    3 Ratings
    N/A
    0 Ratings

    Ticket creation and submission

    2.3
    23%
    3 Ratings
    N/A
    0 Ratings

    Ticket response

    2.3
    23%
    3 Ratings
    N/A
    0 Ratings

    Multi-Channel Help

    3.3

    Hiver

    33%

    SalesOutlook

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 1/1 features

    Email support

    3.3
    33%
    3 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Hiver

    Feature Set Not Supported
    N/A
    8.6

    SalesOutlook

    86%
    SalesOutlook CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    Workflow management

    N/A
    0 Ratings
    8.5
    85%
    4 Ratings

    Territory management

    N/A
    0 Ratings
    9.2
    92%
    5 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.4
    84%
    4 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    Contract management

    N/A
    0 Ratings
    8.9
    89%
    5 Ratings

    Quote & order management

    N/A
    0 Ratings
    8.2
    82%
    5 Ratings

    Interaction tracking

    N/A
    0 Ratings
    7.7
    77%
    5 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    8.3
    83%
    5 Ratings

    Customer Service & Support

    Hiver

    Feature Set Not Supported
    N/A
    7.4

    SalesOutlook

    74%
    SalesOutlook CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    7.7
    77%
    4 Ratings

    Call center management

    N/A
    0 Ratings
    6.0
    60%
    3 Ratings

    Help desk management

    N/A
    0 Ratings
    8.4
    84%
    3 Ratings

    Marketing Automation

    Hiver

    Feature Set Not Supported
    N/A
    7.7

    SalesOutlook

    77%
    SalesOutlook CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    7.8
    78%
    4 Ratings

    Email marketing

    N/A
    0 Ratings
    7.6
    76%
    3 Ratings

    CRM Project Management

    Hiver

    Feature Set Not Supported
    N/A
    7.7

    SalesOutlook

    77%
    SalesOutlook CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    7.6
    76%
    5 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    7.4
    74%
    4 Ratings

    Reporting

    N/A
    0 Ratings
    8.2
    82%
    3 Ratings

    CRM Reporting & Analytics

    Hiver

    Feature Set Not Supported
    N/A
    8.0

    SalesOutlook

    80%
    SalesOutlook CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.1
    81%
    4 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.8
    88%
    3 Ratings

    Customizable reports

    N/A
    0 Ratings
    7.1
    71%
    4 Ratings

    Customization

    Hiver

    Feature Set Not Supported
    N/A
    8.0

    SalesOutlook

    80%
    SalesOutlook CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Custom objects

    N/A
    0 Ratings
    6.8
    68%
    3 Ratings

    Scripting environment

    N/A
    0 Ratings
    7.8
    78%
    3 Ratings

    API for custom integration

    N/A
    0 Ratings
    8.9
    89%
    3 Ratings

    Security

    Hiver

    Feature Set Not Supported
    N/A
    8.1

    SalesOutlook

    81%
    SalesOutlook CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.3
    83%
    3 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Social CRM

    Hiver

    Feature Set Not Supported
    N/A
    8.3

    SalesOutlook

    83%
    SalesOutlook CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    8.1
    81%
    4 Ratings

    Social engagement

    N/A
    0 Ratings
    8.5
    85%
    4 Ratings

    Integrations with 3rd-party Software

    Hiver

    Feature Set Not Supported
    N/A
    7.7

    SalesOutlook

    77%
    SalesOutlook CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    7.9
    79%
    4 Ratings

    Compensation management

    N/A
    0 Ratings
    7.5
    75%
    3 Ratings

    Platform

    Hiver

    Feature Set Not Supported
    N/A
    6.5

    SalesOutlook

    65%
    SalesOutlook CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    6.5
    65%
    3 Ratings

    Attribute Ratings

    • SalesOutlook CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    1.4

    Hiver

    14%
    3 Ratings
    8.6

    SalesOutlook

    86%
    5 Ratings

    Usability

    3.0

    Hiver

    30%
    1 Rating
    9.0

    SalesOutlook

    90%
    4 Ratings

    Support Rating

    4.0

    Hiver

    40%
    1 Rating
    8.7

    SalesOutlook

    87%
    4 Ratings

    Likelihood to Recommend

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
    Read full review

    SalesOutlook

    We were using [SalesOutlook CRM] for a seamless experience when it comes to managing clients and their databases in a uniform way. I personally think this tool is a bit hard to learn & is most recommended to someone with prior experience with using Microsoft products.
    Read full review

    Pros

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
    Read full review

    SalesOutlook

    • Tasks generation feature is great
    • It is integrated with the outlook email
    • Customizable and easy to use.
    Read full review

    Cons

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
    Read full review

    SalesOutlook

    • More features are required when results are being displayed
    • Very less training material is available on internet
    • More options are required in chart/diagram features for better presentation
    Read full review

    Pricing Details

    Hiver

    Starting Price

    $14 /user/month

    Editions & Modules

    Hiver editions and modules pricing
    EditionModules
    PLUS PLAN$14.001
    PREMIUM PLAN$22.002
    ENTERPRISE PLAN$34.003

    Footnotes

    1. /user/month
    2. /user/month
    3. /user/month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    SalesOutlook

    Starting Price

    Editions & Modules

    SalesOutlook editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Hiver

      Easy to use
      Read full review

      SalesOutlook

      Provides a more efficent and organizaed approach to my workload. Easy to implement and utilize
      Read full review

      Support Rating

      Hiver

      Support is there, can be slow at times.
      Read full review

      SalesOutlook

      Support provided by the team was very prompt at the time of inducting the tool, the overall experience was very good.
      Read full review

      Alternatives Considered

      Hiver

      Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
      Read full review

      SalesOutlook

      I have never used a similar product to this. So far my experience with this product is pretty good. I would recommend it to colleagues and other businesses
      Read full review

      Return on Investment

      Hiver

      • Hiver has increased the efficiency by which we address emailed questions and concerns.
      • Hiver increases transparency between team members.
      • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
      Read full review

      SalesOutlook

      • Features to connects well with my other programs
      • Ease to put my contacts in and get organized.
      • We can easily navigate and customize our organizations need.
      Read full review

      Screenshots

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