Hiver vs. SalesOutlook CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Hiver
Score 9.1 out of 10
N/A
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products. Hiver is used by thousands of companies…
$14
/user/month
SalesOutlook
Score 8.1 out of 10
N/A
N/AN/A
Pricing
HiverSalesOutlook CRM
Editions & Modules
PLUS PLAN
$14.00
/user/month
PREMIUM PLAN
$22.00
/user/month
ENTERPRISE PLAN
$34.00
/user/month
No answers on this topic
Offerings
Pricing Offerings
HiverSalesOutlook
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Features
HiverSalesOutlook CRM
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Hiver
1.7
3 Ratings
129% below category average
SalesOutlook CRM
-
Ratings
Organize and prioritize service tickets1.03 Ratings00 Ratings
Ticket creation and submission2.03 Ratings00 Ratings
Ticket response2.03 Ratings00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Hiver
3.0
3 Ratings
87% below category average
SalesOutlook CRM
-
Ratings
Email support3.03 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Hiver
-
Ratings
SalesOutlook CRM
8.6
3 Ratings
11% above category average
Customer data management / contact management00 Ratings10.03 Ratings
Workflow management00 Ratings9.02 Ratings
Territory management00 Ratings8.83 Ratings
Opportunity management00 Ratings9.02 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings9.23 Ratings
Contract management00 Ratings7.63 Ratings
Quote & order management00 Ratings7.63 Ratings
Interaction tracking00 Ratings7.43 Ratings
Channel / partner relationship management00 Ratings9.03 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Hiver
-
Ratings
SalesOutlook CRM
7.0
2 Ratings
8% below category average
Case management00 Ratings7.02 Ratings
Call center management00 Ratings7.01 Ratings
Help desk management00 Ratings7.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Hiver
-
Ratings
SalesOutlook CRM
7.0
2 Ratings
8% below category average
Lead management00 Ratings7.02 Ratings
Email marketing00 Ratings7.02 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Hiver
-
Ratings
SalesOutlook CRM
7.3
3 Ratings
4% below category average
Task management00 Ratings7.63 Ratings
Billing and invoicing management00 Ratings7.42 Ratings
Reporting00 Ratings7.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Hiver
-
Ratings
SalesOutlook CRM
7.3
2 Ratings
5% below category average
Forecasting00 Ratings7.22 Ratings
Pipeline visualization00 Ratings7.01 Ratings
Customizable reports00 Ratings7.62 Ratings
Customization
Comparison of Customization features of Product A and Product B
Hiver
-
Ratings
SalesOutlook CRM
7.0
1 Ratings
8% below category average
Custom fields00 Ratings7.01 Ratings
Custom objects00 Ratings7.01 Ratings
Scripting environment00 Ratings7.01 Ratings
API for custom integration00 Ratings7.01 Ratings
Security
Comparison of Security features of Product A and Product B
Hiver
-
Ratings
SalesOutlook CRM
9.0
1 Ratings
8% above category average
Single sign-on capability00 Ratings10.01 Ratings
Role-based user permissions00 Ratings8.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Hiver
-
Ratings
SalesOutlook CRM
7.3
2 Ratings
0% below category average
Social data00 Ratings7.22 Ratings
Social engagement00 Ratings7.42 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Hiver
-
Ratings
SalesOutlook CRM
7.5
2 Ratings
4% above category average
Marketing automation00 Ratings8.02 Ratings
Compensation management00 Ratings7.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
Hiver
-
Ratings
SalesOutlook CRM
8.0
1 Ratings
7% above category average
Mobile access00 Ratings8.01 Ratings
Best Alternatives
HiverSalesOutlook CRM
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Creatio
Creatio
Score 9.3 out of 10
Enterprises
Front
Front
Score 8.9 out of 10
Creatio
Creatio
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HiverSalesOutlook CRM
Likelihood to Recommend
1.0
(3 ratings)
9.0
(3 ratings)
Usability
3.0
(1 ratings)
9.0
(2 ratings)
Support Rating
4.0
(1 ratings)
9.2
(2 ratings)
User Testimonials
HiverSalesOutlook CRM
Likelihood to Recommend
Hiver
Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Read full review
SalesOutlook
We were using [SalesOutlook CRM] for a seamless experience when it comes to managing clients and their databases in a uniform way. I personally think this tool is a bit hard to learn & is most recommended to someone with prior experience with using Microsoft products.
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Pros
Hiver
  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
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SalesOutlook
  • It makes it easy to transfer information
  • It is easy to view in conjunction with Outlook
  • Keeps people accountable for details in the file
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Cons
Hiver
  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
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SalesOutlook
  • Does not sync all contact info
  • Does not sync all SFDC info regarding account
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Usability
Hiver
Easy to use
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SalesOutlook
The tool lives up to its expectation and completely ticks all the required boxes. Starting from its intuitive features to the post-sales support everything is on point and this makes the end-user experience more hassle free.
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Support Rating
Hiver
Support is there, can be slow at times.
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SalesOutlook
Easy to implement and utilize. Provides the ultimate in efficiency in my workload
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Alternatives Considered
Hiver
Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
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SalesOutlook
I have never used a similar product to this. So far my experience with this product is pretty good. I would recommend it to colleagues and other businesses
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Return on Investment
Hiver
  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
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SalesOutlook
  • Saves time.
  • Lets us focus on more important task.
  • Helps in managing client communication more effectively.
Read full review
ScreenShots

Hiver Screenshots

Screenshot of Hiver in GmailScreenshot of Access shared mailboxScreenshot of Collision alerts feature