What users are saying about
6 Ratings
45 Ratings
6 Ratings
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Score 9.7 out of 100
45 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

SalesOutlook

We were using [SalesOutlook CRM] for a seamless experience when it comes to managing clients and their databases in a uniform way.I personally think this tool is a bit hard to learn & is most recommended to someone with prior experience with using Microsoft products.
Ejaz Hussain | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Hiver
9.0
SalesOutlook
Organize and prioritize service tickets
Hiver
8.8
SalesOutlook
Ticket creation and submission
Hiver
9.1
SalesOutlook
Ticket response
Hiver
9.1
SalesOutlook

Multi-Channel Help

Hiver
9.1
SalesOutlook
Email support
Hiver
9.1
SalesOutlook

Sales Force Automation

Hiver
SalesOutlook
8.9
Customer data management / contact management
Hiver
SalesOutlook
10.0
Workflow management
Hiver
SalesOutlook
9.0
Territory management
Hiver
SalesOutlook
8.5
Opportunity management
Hiver
SalesOutlook
9.0
Integration with email client (e.g., Outlook or Gmail)
Hiver
SalesOutlook
9.5
Contract management
Hiver
SalesOutlook
8.5
Quote & order management
Hiver
SalesOutlook
8.5
Interaction tracking
Hiver
SalesOutlook
8.0
Channel / partner relationship management
Hiver
SalesOutlook
9.0

Customer Service & Support

Hiver
SalesOutlook
7.0
Case management
Hiver
SalesOutlook
7.0
Call center management
Hiver
SalesOutlook
7.0
Help desk management
Hiver
SalesOutlook
7.0

Marketing Automation

Hiver
SalesOutlook
7.0
Lead management
Hiver
SalesOutlook
7.0
Email marketing
Hiver
SalesOutlook
7.0

CRM Project Management

Hiver
SalesOutlook
7.8
Task management
Hiver
SalesOutlook
8.5
Billing and invoicing management
Hiver
SalesOutlook
8.0
Reporting
Hiver
SalesOutlook
7.0

CRM Reporting & Analytics

Hiver
SalesOutlook
7.7
Forecasting
Hiver
SalesOutlook
7.5
Pipeline visualization
Hiver
SalesOutlook
7.0
Customizable reports
Hiver
SalesOutlook
8.5

Customization

Hiver
SalesOutlook
7.0
Custom fields
Hiver
SalesOutlook
7.0
Custom objects
Hiver
SalesOutlook
7.0
Scripting environment
Hiver
SalesOutlook
7.0
API for custom integration
Hiver
SalesOutlook
7.0

Security

Hiver
SalesOutlook
9.0
Single sign-on capability
Hiver
SalesOutlook
10.0
Role-based user permissions
Hiver
SalesOutlook
8.0

Social CRM

Hiver
SalesOutlook
7.7
Social data
Hiver
SalesOutlook
7.5
Social engagement
Hiver
SalesOutlook
8.0

Integrations with 3rd-party Software

Hiver
SalesOutlook
7.5
Marketing automation
Hiver
SalesOutlook
8.0
Compensation management
Hiver
SalesOutlook
7.0

Platform

Hiver
SalesOutlook
8.0
Mobile access
Hiver
SalesOutlook
8.0

Pros

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

SalesOutlook

  • It makes it easy to transfer information
  • It is easy to view in conjunction with Outlook
  • Keeps people accountable for details in the file
Anonymous | TrustRadius Reviewer

Cons

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

SalesOutlook

  • Does not sync all contact info
  • Does not sync all SFDC info regarding account
Jeffrey Serra, MBA | TrustRadius Reviewer

Usability

Hiver

No score
No answers yet
No answers on this topic

SalesOutlook

SalesOutlook 9.0
Based on 2 answers
The tool lives up to its expectation and completely ticks all the required boxes. Starting from its intuitive features to the post-sales support everything is on point and this makes the end-user experience more hassle free.
Ejaz Hussain | TrustRadius Reviewer

Support Rating

Hiver

No score
No answers yet
No answers on this topic

SalesOutlook

SalesOutlook 9.5
Based on 2 answers
Easy to implement and utilize. Provides the ultimate in efficiency in my workload
Jeffrey Serra, MBA | TrustRadius Reviewer

Alternatives Considered

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

SalesOutlook

I have never used a similar product to this. So far my experience with this product is pretty good. I would recommend it to colleagues and other businesses
Anonymous | TrustRadius Reviewer

Return on Investment

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

SalesOutlook

  • Saves time.
  • Lets us focus on more important task.
  • Helps in managing client communication more effectively.
Ejaz Hussain | TrustRadius Reviewer

Screenshots

Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$14.001
PREMIUM PLAN$22.001
ENTERPRISE PLAN$34.001
  1. /user/month
Additional Pricing Details

SalesOutlook

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

SalesOutlook Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Hiver
10.0
SalesOutlook
9.0

Usability

Hiver
SalesOutlook
9.0

Support Rating

Hiver
SalesOutlook
9.5

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