Hiver vs. Samepage

One scenario where Hiver works really well is in a shared support or billing inbox or anywhere multiple team members need access to the same messages. For example, when a customer emails about a billing question, we used to reply and manually loop in the billing team or forward the message. That often caused confusion, especially when someone forgot to “reply all” or responded only to the teammate instead of the customer.Now with Hiver, we just assign the conversation to the billing inbox, and whoever is available can respond. Everyone on the team can see the thread, status, and notes, which avoids duplicated efforts and missed replies. We also used to rely on Google Groups, but it wasn’t clear if someone had already replied, and there was no easy way to collaborate behind the scenes. Hiver completely solved that for us.As for situations where Hiver might be less ideal, I’d say if your team isn’t using Gmail or Google Workspace, then it’s probably not a good fit. It’s really designed for teams that live in Gmail so the team doesn't have to learn a new system. I'm sure some businesses will require a more robust ticketing solution but for our use case, this was a perfect option to improve outcomes, client service, and satisfaction.

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Samepage is well suited to situations: - when there is a need for ongoing collaboration between people - when these people lack tech skills - when there is a need for sharing and showing different kinds of media Samepage is less appropriate in situations (since there are better tools for those particular uses): - requiring more robust communication tools - when the objective is to execute a specific, finite task - when it is necessary a precise control of version history

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• automation through rules
• tagging emails, anaylics behind them
• support, chat always responds right away

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• All communication is literally on one page, so you don't have to learn its navigation. Cuts the learning curve.
• User interface is very simple. WYSIWYG.
• The mobile app works well and I like how it syncs with the desktop version.
• Just discovered the Dropbox sync. Very cool. Works way better than Dropbox at sharing files!

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• It could be considered expensive, but ultimately worth every penny for those who use shared inboxes/groups to run their business.

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• Document types could have symbolic representations.
• Exporting process could be shorter - Just with an upward arrow button.
• Task chat can also have a save option to take notes of important messages.

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Easy to use

Support is there, can be slow at times.

Samepage support is incredibly active and responsive! They work with you from the outset to make sure you are set up for success and understand all the features

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Independently Invited by TrustRadius

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True ticketing solutions are certainly more robust in that you can typically manage social media channels and phones, etc. But, in my opinion, when you don't have a team solely responsible for managing a ticketing system they can be complicated to implement. With HIVER, we're already all accustomed to managing our own G-Suite inbox, so it was simply a matter of teaching the team how to utilize the solution.

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Independently Invited by TrustRadius

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I have used many project management and collaboration tools and everyone has its kicks and fall backs. But for the kind of collaboration we require with our external parties right now, we really enjoy collaborating on Samepage. With Sharepoint, we were always running into access issues with our external vendors and it was a hassle to adjust those user settings. However since we started with Samepage, both our team members and external party vendor have been happily collaborating.

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Independently Invited by TrustRadius

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• The ROI on showing how many emails are being received and addressed in a timely manner are great for KPIs
• the ability to search and ensure emails are not being deleted as an automatic report is sent out the following day saying if any emails were deleted by whom
• the ability to automate who gets assigned what emails from specific vendors per entity

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• It definitely has a positive return on investment. We were looking for someone who can help with these.
• It can be used very well for project management, task management, mass communication, and secured documentation.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info