What users are saying about
5 Ratings
14 Ratings
5 Ratings
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Score 8.4 out of 100
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Attribute Ratings

  • Kickserv is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

HouseCall Pro

70%
2 Ratings
9.9

Kickserv

99%
10 Ratings

Likelihood to Renew

HouseCall Pro

N/A
0 Ratings
10.0

Kickserv

100%
1 Rating

Usability

HouseCall Pro

N/A
0 Ratings
7.0

Kickserv

70%
1 Rating

Support Rating

HouseCall Pro

N/A
0 Ratings
9.0

Kickserv

90%
1 Rating

Likelihood to Recommend

HouseCall Pro

[HouseCall Pro] would be great for service techs and smaller companies but is tough for companies that do multiple types of jobs, [do] not sync well with QBO for us, and creates an accounting mess. Also does not do job costing so hard to actually keep track of jobs
Sarah Hooley | TrustRadius Reviewer

Kickserv

We use KickServ for nearly every aspect of our operation and cannot think of a scenario when it is "inappropriate" or "less appropriate". It is the backbone of our operation and is used for everything from data gathering to estimates to invoices to payments and accounts receivables to reports to tracking to storage of photos and past invoices. Better searching abilities would be good instead of having to create tags for things we don't know we are going to need later.
Kurt Hanke | TrustRadius Reviewer

Pros

HouseCall Pro

  • Online Booking
  • Instant credit card funding
  • Customer Text Notifications
Ben Borenstein | TrustRadius Reviewer

Kickserv

  • Organization - keeps everything organized nicely and has several different filters that you can use to view only the information you need.
  • Simple website - this was important because you want it to load quickly when you are in the office and on the road.
  • Database - keeps track of the things that you enter. This is nice when trying to get information on a product or a price when requested by the customer.
Scott Strader | TrustRadius Reviewer

Cons

HouseCall Pro

  • Job costing
  • QBO integration
  • Reporting
Sarah Hooley | TrustRadius Reviewer

Kickserv

  • Integration with email marketing
  • Advanced searching capabilities (i.e. If I wanted to search for every job I did that had the words "water damage" in their descriptions).
  • More ability to customize templates (like adding additional artwork, pictures)
Richard Zdanis | TrustRadius Reviewer

Pricing Details

HouseCall Pro

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$65 per month 1 user

HouseCall Pro Editions & Modules

Edition
Start$651
Grow$1491
Manage$2291
XLContact sales team
Additional Users$303
Sales Proposal Tool$404
Recurring Servicing Plans$404
Website Builder$254
  1. per month
  2. none
  3. per user/per month
  4. per month/add on
Additional Pricing Details

Kickserv

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

Kickserv Editions & Modules

Edition
SoloFree
Starter$792
Business$1592
Premium$2392
  1. none
  2. per month
Additional Pricing Details

Likelihood to Renew

HouseCall Pro

No score
No answers yet
No answers on this topic

Kickserv

Kickserv 10.0
Based on 1 answer
It's perfect for our company. We rely on it. Tech support is great. We're very happy.
Matthew Acuff | TrustRadius Reviewer

Usability

HouseCall Pro

No score
No answers yet
No answers on this topic

Kickserv

Kickserv 7.0
Based on 1 answer
It is intuitive enough, but there is some training that will be necessary because of a perceived redundancy within their workflow. It can be hard to distinguish which stage a customer is in (thus what the most important thing to be working on, if you are in sales, for instance) without some training.
Nathan Beckstead | TrustRadius Reviewer

Support Rating

HouseCall Pro

No score
No answers yet
No answers on this topic

Kickserv

Kickserv 9.0
Based on 1 answer
Very good technical help. The team is well-versed in their product and what to look for, particularly when interacting with other software platforms. You nearly always get a live person when you call, and if you don't, they will return your call promptly. This is another factor in my client's decision to move forward with their solution.
Nathan Beckstead | TrustRadius Reviewer

Alternatives Considered

HouseCall Pro

Much easier to use.
Ben Borenstein | TrustRadius Reviewer

Kickserv

Easier to use than Salesforce. More robust than Zoho. More functionality that is easier to learn than both.
Richard Zdanis | TrustRadius Reviewer

Return on Investment

HouseCall Pro

  • Negative is time lost fixing books.
  • Negative is having to use multiple programs to fulfill needs so it takes 2x as long.
  • [The] positive is that it is very user-friendly so our team has picked it up easily and techs save time in the field.
Sarah Hooley | TrustRadius Reviewer

Kickserv

  • We are essentially paper free. No paper work orders.
  • We've been able to avoid a layer of middle management by supplementing this layer with technology. KickServ is a part of that layer.
  • Negatively speaking, like all technology, it has created a void of human level connection. Because we know that we can deliver work orders to our foremen remotely, we are less likely to drive up to the shop and shake a hand or see someone face to face. We had to learn that lesson the hard way, that both technology and human connection are necessary to maintain our culture.
Grant Crowell | TrustRadius Reviewer

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