What users are saying about
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
226 Ratings
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

Spiceworks Help Desk

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
226 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

HPE OneView

HPE Oneview has come along way. When they first put it out it was next to useless. Over the years and versions, they listened to feedback and have made OneView into a truly enterprise-level robust management product. It is now a far better product than the old C7000 Blade OAs, and HP SIM. It makes management of hardware easy and makes much of the maintenance easier and safer than before. For the storage side it does a great job and is intuitive to use, but the very versatility of how you can do things can lead to issues if multiple engineers do things differently.
Anonymous | TrustRadius Reviewer

Spiceworks Help Desk

It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.
Joe Foran | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

HPE OneView
Spiceworks Help Desk
8.6
Organize and prioritize service tickets
HPE OneView
Spiceworks Help Desk
8.9
Expert directory
HPE OneView
Spiceworks Help Desk
7.7
Subscription-based notifications
HPE OneView
Spiceworks Help Desk
8.2
ITSM collaboration and documentation
HPE OneView
Spiceworks Help Desk
8.3
Ticket creation and submission
HPE OneView
Spiceworks Help Desk
9.2
Ticket response
HPE OneView
Spiceworks Help Desk
9.1

Self Help Community

HPE OneView
Spiceworks Help Desk
8.7
External knowledge base
HPE OneView
Spiceworks Help Desk
9.1
Internal knowledge base
HPE OneView
Spiceworks Help Desk
8.3

Multi-Channel Help

HPE OneView
Spiceworks Help Desk
7.8
Customer portal
HPE OneView
Spiceworks Help Desk
8.5
IVR
HPE OneView
Spiceworks Help Desk
7.7
Social integration
HPE OneView
Spiceworks Help Desk
7.2
Email support
HPE OneView
Spiceworks Help Desk
8.6
Help Desk CRM integration
HPE OneView
Spiceworks Help Desk
7.0

Pros

HPE OneView

  • It is software-defined automation which helps you replicate the same configuration of HPE on other servers
  • Provides possible solutions to the alert which is very helpful while fixing the issue
  • A single click and interactive user interface
Nishant Arora | TrustRadius Reviewer

Spiceworks Help Desk

  • It helps to multitask, even on the go with the mobile App.
  • We can customize to meet your needs with automated responses, notifications, and templates.
  • Detailed reports allow managers to keep track [of] and analyze data.
  • Allows for a database to store notes helpful for future tickets.
Justin Reslan | TrustRadius Reviewer

Cons

HPE OneView

  • Adding in the functionality to control multiple devices like the 3PAR san or Nimble san.
ken smithson | TrustRadius Reviewer

Spiceworks Help Desk

  • I have always wanted a way to redirect a support request into another IS bin, such as a development task.
  • It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
  • Improved ability to customize the system generated emails to improve the formatting and company branding.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

HPE OneView

No score
No answers yet
No answers on this topic

Spiceworks Help Desk

Spiceworks Help Desk 9.7
Based on 29 answers
Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.
BART HUNTER | TrustRadius Reviewer

Usability

HPE OneView

No score
No answers yet
No answers on this topic

Spiceworks Help Desk

Spiceworks Help Desk 8.6
Based on 8 answers
Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out
Chris Johnson | TrustRadius Reviewer

Reliability and Availability

HPE OneView

No score
No answers yet
No answers on this topic

Spiceworks Help Desk

Spiceworks Help Desk 10.0
Based on 6 answers
We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
Patrick Yeager | TrustRadius Reviewer

Support Rating

HPE OneView

HPE OneView 9.1
Based on 4 answers
Support and training when we implemented OneView were excellent. We haven't required any additional support since we put it in and configured it for our systems. The OneView systems have been stable through updates and HPE documentation is excellent.
Anonymous | TrustRadius Reviewer

Spiceworks Help Desk

Spiceworks Help Desk 8.6
Based on 49 answers
Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
Anonymous | TrustRadius Reviewer

Implementation Rating

HPE OneView

No score
No answers yet
No answers on this topic

Spiceworks Help Desk

Spiceworks Help Desk 10.0
Based on 13 answers
If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
Jennifer Metcalf | TrustRadius Reviewer

Alternatives Considered

HPE OneView

Our infrastructure is all HP and it is always nice to use the OEM tools in order to get the best optimized results.
Nishant Arora | TrustRadius Reviewer

Spiceworks Help Desk

EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.
Héctor Aguilar | TrustRadius Reviewer

Return on Investment

HPE OneView

  • No impact one way or the other for us.
ken smithson | TrustRadius Reviewer

Spiceworks Help Desk

  • Positive - Allow organizations to implement structured Help Desk procedures.
  • Positive - IT can begin to quantify their tickets and uncover needs within the organization.
  • Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
  • Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.
David Yates | TrustRadius Reviewer

Pricing Details

HPE OneView

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Spiceworks Help Desk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

HPE OneView
9.0
Spiceworks Help Desk
8.8

Likelihood to Renew

HPE OneView
Spiceworks Help Desk
9.7

Usability

HPE OneView
Spiceworks Help Desk
8.6

Reliability and Availability

HPE OneView
Spiceworks Help Desk
10.0

Performance

HPE OneView
Spiceworks Help Desk
8.0

Support Rating

HPE OneView
9.1
Spiceworks Help Desk
8.6

Implementation Rating

HPE OneView
Spiceworks Help Desk
10.0

Scalability

HPE OneView
Spiceworks Help Desk
10.0

Add comparison