HPE StoreOnce vs. MiContact Center

If you are looking for a backup infrastructure which is efficient and compatible for both file system and block level backup, then HPE StoreOnce is a great choice. It's easy to configure and easy to manage. We didn't have to hire a separate storage expert to set up StoreOnce for us. The HPE team helped our system admins and it was a easy to configure.

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We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.

• We really like the deduplication feature of HPE StoreOnce. It helps reduce storage footprint by 1:3 to 1:10 depending on type of files being stored.
• It's easy to manage files on HPE StoreOnce servers using command line options.
• We use Veeam Backup Server software to manage our backups on HPE StoreOnce.

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• Call forwarding
• Voicemail
• Detailed contact list

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• file share based backups
• larger drive options for the storage system
• somewhat dated on network connectivity parts to have the fastest network connections

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Can be little economic
• Hustle to find the right analysis
• Support can be improved

It just works and the support contract we have is good enough for the company needs

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

My team who are currently administering HPE StoreOnce do not come from a storage background. We still didn't had to struggle much configuring and using HPE StoreOnce. Of course, HPE team was very helpful in smooth technology transition. For critical errors, we already have phone home feature enabled and HPE support team has been excellent and their response time in dealing with technical errors/incidents.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We had couple of incidents so far and HPE support team was very proactive through the process until the incident was closed satisfactorily.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It was pretty smooth, at least smother that a Dell EMC Unity we set it up last week

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Some of our staff have worked with Baracuda, so it was a recommended product. But after our evaluation, we decided to use StoreOnce because of the types of backup, ease of administration, and cost savings.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.

• While not completely eliminating tape, it has relegated the use of tape to monthly and annual backups for compliance. It has reduced the recurring expense of tape media.
• It has increased the length of the retention period because of its efficiency in storing backups.
• The online backup repositories are now replicated to the secondary datacenter, a capability not possible with tapes.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• It keeps all side of our company connected
• Helps facilitate remote work

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info