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Hull CDP (discontinued) vs. Signal Messenger

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Hull CDP (discontinued)

    Score4.7 out of 10
    Small Businesses (1-50 employees)
    Hull CDP was a real-time rule and action engine that provided SaaS and Ecommerce businesses with more control over their customer data. Hull was acquired by MessageBird in April, 2021, and is no longer available.N/A

    Signal

    Score9.2 out of 10
    N/ASignal is an open source cross-platform messaging app featuring end-to-end encryption to keep conversations private and secure, boasting no ads, no affiliate marketers, and no creepy tracking in Signal. Users can focus on sharing the moments that matter.

    $0

    Pricing
    Hull CDP (discontinued)Signal
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Hull CDP (discontinued)Signal
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Hull CDP (discontinued)Signal
    Small Businesses
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    Workplace from Meta (discontinued)
    Score8 out of 10
    Medium-sized Companies
    Treasure AI
    Score9 out of 10
    Workvivo
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    Enterprises
    Treasure AI
    Score9 out of 10
    Workplace from Meta (discontinued)
    Score8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Hull CDP (discontinued)Signal
    Likelihood to Recommend
    4.5
    (3 ratings)
    9.0
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (2 ratings)
    User Testimonials
    Hull CDP (discontinued)Signal
    Likelihood to Recommend
    Discontinued Products
    Hull is definitely the leading CDP for the small to mid-sized business in which the marketing team wants or needs to have a fair amount of autonomy from engineering, or when it's unrealistic or cost-prohibitive to use internal engineering resources to maintain the marketing database. It's also a great choice for companies who are trying to bring newer and smaller best-of-breed elements into place in their marketing--enabling you to sync customer data records to CTAs/ Chat scenarios/ Email Service Providers, or any type of 3rd party campaign tools. It's probably not the best fit for companies trying to stay in a larger Marketing Cloud Ecosystem, e.g. Adobe/ Oracle.
    Incentivized
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    Open Source
    Signal is great for high-security applications where privacy is a concern, perhaps because of the sensitive nature of the materials being communicated. For instance, if you are sending sensitive information about a film that hasn't been released yet, and you want to make sure that paparazzi and fans don't get access to spoiler information, Signal is a great way to communicate.
    Incentivized
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    Pros
    Discontinued Products
    • Slack integration - we revolve around slack as our central comm hub and having our customer information surfaceable is just gold.
    • Making back-end data easy to read and digest - there is a lot of data that gets generated by our customers and it's impossible to sift through without Hull consolidating that information for us.
    • Customer support - we have only had a couple issues in the many months using Hull and it's always been a quick resolution. They use Slack to support BTW which I love.
    Incentivized
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    Open Source
    • Encryption end to end
    • Audio quality
    • Ability to permanently delete messages and history
    Incentivized
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    Cons
    Discontinued Products
    • Needs a deduplication engine
    • Needs to be able to perform bulk and automated data cleansing (unified data is messy)
    • Needs to integrate with more tools
    • Needs to be able to be tailored to different use cases, such as a retail/ecommerce use case, with RFM metrics
    Incentivized
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    Open Source
    • Backup functionality on iOS devices
    • Sometimes messages can be delayed
    Incentivized
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    Support Rating
    Discontinued Products
    No answers on this topic
    Open Source
    I've never contacted support but I see that they are on the ball for bug fixes, highly communicative in release notes, and continually releasing updates to Signal that address common user complaints. Given how responsive the development team is, and how they are continually improving Signal, I think their support is top notch.
    Incentivized
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    Alternatives Considered
    Discontinued Products
    We had initially identified Segment as a solution due to the number of integrations they supported. The problem is that with Segment we would have still had to build and maintain a database along with query tools. Overall Hull emerged as a better starting point for us
    Incentivized
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    Open Source
    Signal is far and away better and more feature-rich. Skype is no longer the app it used to be before Microsoft acquired it, and WhatsApp, while trying to be much like Signal with claims, has too many features that lead to a sense of insecurity as it's too widely used and used for too many things.
    Incentivized
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    Return on Investment
    Discontinued Products
    • Positive: No longer asking engineering for customer activity data
    • Positive: Allowing additional data integrations for where our customer activity data can be seen
    Incentivized
    Read full review
    Open Source
    • Communication is crucial to accomplishing our mission
    • Cost of similar commercial apps could be very prohibitive
    Incentivized
    Read full review
    ScreenShots