TrustRadius

Humanity vs. Zendesk Workforce Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Humanity
Score 6.1 out of 10
N/A
Humanity (formerly ShiftPlanning) is cloud-based workforce management software. Available on the Humanity Platform are applications that will streamline your: Employee Scheduling, Time & Attendance, and Leave Management.N/A
Zendesk Workforce Management
Score 9.3 out of 10
N/A
tymeshift aims to simplify workforce management, and helps support teams using Zendesk focus on their customers by automating what was once manual and time consuming. The software helps displace spreadsheets so users can better forecast & automate scheduling.N/A
Pricing
HumanityZendesk Workforce Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
HumanityZendesk Workforce Management
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
HumanityZendesk Workforce Management
Best Alternatives
HumanityZendesk Workforce Management
Small Businesses
When I Work
When I Work
Score 6.1 out of 10
When I Work
When I Work
Score 6.1 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.1 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.1 out of 10
Enterprises
Beeline Extended Workforce Platform
Beeline Extended Workforce Platform
Score 7.4 out of 10
Beeline Extended Workforce Platform
Beeline Extended Workforce Platform
Score 7.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HumanityZendesk Workforce Management
Likelihood to Recommend
8.1
(3 ratings)
-
(0 ratings)
User Testimonials
HumanityZendesk Workforce Management
Likelihood to Recommend
TCP
It is a user-friendly tool that enables us to make real-time changes and specifically when we are in need of tracking and monitoring of our staff schedule Humanity does it well and provides us with working hours track.
Verified User
Anonymous
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Zendesk
No answers on this topic
Pros
TCP
  • It's easy to enter data
  • Good at aggregating all up data
Luke Ferrel | TrustRadius Reviewer
Luke Ferrel
Global Operations Manager, Analytics and Process Automation
Read full review
Zendesk
No answers on this topic
Cons
TCP
  • I wish it would warn us when we missed a clock-in or out.
Verified User
Anonymous
Read full review
Zendesk
No answers on this topic
Alternatives Considered
TCP
Maybe pricing was the issue, I was not involved in purchasing decision.
Verified User
Anonymous
Read full review
Zendesk
No answers on this topic
Return on Investment
TCP
  • None really. We will likely get rid of Humanity in the next year. Everything Humanity does Pipkins can do at a more granular level.
Luke Ferrel | TrustRadius Reviewer
Luke Ferrel
Global Operations Manager, Analytics and Process Automation
Read full review
Zendesk
No answers on this topic
ScreenShots