ibi iProcess (discontinued) vs. Projector PSA

iProcess is a perfect BPM tool that has been able to solve complex business problems and situations, but with time newer and easier to use tools have also been developed by competing companies and thus this tool needs to evolve with the competition. Newer and more easy to use tools are also available from TIBCO as well such as AMX BPM.

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We think Projector PSA is a great tool to track and manage people in a professional service environment like management consulting. This system is easy to set up, easy to understand and should easily suit the needs of smaller and medium sized firms. It may be less appropriate for firms that rely very heavily on project management through another system (like MS Project) or firms that rely very heavily on a sales pipeline tracking system. While still very much possible to use, you would (I believe) have to do some re-keying between systems

• Performance. TIBCO iProcess is the most performant BPM I've even seen.
• Manage large workloads. It can handle tens of thousands users and groups, hundreds of thousand or million live cases.
• It can also manage very large and complex process definitions.
• Very stable, once you get your business process up and running it is very stable.

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• Projector is a very well designed tool for project management. It has allowed us to eliminate a number of auxiliary tools for project timelines and WBS for the vast majority of our projects.
• Time and expense entry is intuitive and quick for our staff.
• Our forecasting and resource management capability has improved greatly with Projector and allows us to grow our team efficiently with minimal additional administrative burden.
• Reporting is extremely robust. It does require some time to really get a handle on the full functionality of the reporting tool, but once you do, you can get almost any kind of report you want out of the system!

• It is complex to use.
• The official support for the tool is not available anymore through TIBCO.

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• Release management process needs to be improved. Currently no facility is provided to test the impact of new releases in a sand-box. This introduces business risk if there are interfaces into Projector PSA as part of it's use in the business.

We have been using this tool for a year now and find our use of it continually evolves and broadens. We are also very excited about the overhaul that's under way and feel many of the improvements being put in place will help make us that much more effective and efficient. The Projector team is also very responsive and collaborative in terms of user feedback and improvement suggestions, which helps us know they will work hard to help us get what we need out of the tool.

It integrates all the BPM principles along with the great user interface and independent modules and engines. All the modules are separate and stand alone and thus provides easier understanding and ease of support.

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Independently Invited by TrustRadius

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Desktop interface feels complex to new users.

In 5 years of use we have never experienced an unscheduled outage.

iProcess is a previous generation product, it lacks OSGi and cloud so it is seen as "old". Due to this, it is difficult to choose new installations. All other options seem shiny in comparison. But regarding performance and stability, it is still unsurpassed.

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Independently Invited by TrustRadius

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We did pursue Quick Arrow another tool that was similar. We found that be in inflexible in use. Projector allows a lot of flexibility in setup. Our organization has very specific business processes and we were able to set up Projector to work with those processes. Several other systems we tried were not as flexible in allowing set up to our needs.

• Numbers are difficult to crunch, the best impact is that you always know the status of a single business case and the system runs fast and smoothly; your users will forget what waiting is.
• Case tracking is perfectly accurate, having that you can extract statistical data and predict and optimize your business very accurately.
• TIBCO iProcess administrators must be quite skilled; that increases your overall costs so the ROI will be delayed a bit.

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Independently Invited by TrustRadius

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• Even in the small time that I stayed to see Projector PSA reporting I saw ROI projections become more realistic. There was real data to analyze that proved we were spending way too much and charging way too less on some projects.
• Although employees were not used at entering their hours, this single reporting improved operations management and validated employees concerns that more people were needed to manage workload
• Project proposals were more realistic because they were driven by real data.
• Decision making overall for the department became more efficient and effective

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info