TrustRadius

IBM Case Manager vs. MetricStream Case and Incident Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
IBM Case Manager
Score 10.0 out of 10
N/A
IBM Case Manager is a case management product that allows customers to resolve complex cases by providing persistent access to information, workflow, tasks, and analytics.N/A
MetricStream Case and Incident Management
Score 0.0 out of 10
N/A
MetricStream Case and Incident Management built on the MetricStream Platform, enables users to establish and follow consistent procedures for case and incident planning and administration, recording, triaging, routing, investigating, tracking, and closure. Cases can be reported from multiple sources, such as emails, hotlines, and intranet portals, with the option of anonymity. Cases/incidents can be aligned to organizations, processes, controls, risks, policies, and regulations to identify…N/A
Pricing
IBM Case ManagerMetricStream Case and Incident Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
IBM Case ManagerMetricStream Case and Incident Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
IBM Case ManagerMetricStream Case and Incident Management
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
IBM Case ManagerMetricStream Case and Incident Management
Small Businesses
Kissflow
Kissflow
Score 6.3 out of 10
Kissflow
Kissflow
Score 6.3 out of 10
Medium-sized Companies
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.8 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.8 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
IBM Case ManagerMetricStream Case and Incident Management
Likelihood to Recommend
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
IBM Case ManagerMetricStream Case and Incident Management
Likelihood to Recommend
IBM
It's well suited for complex applications in health, banking industries, legal departments that deal with repeatable complex business problems and it allows/provide those authority to case workers to resolve these issues. And I feel IBM Case Manager might not be suitable for organization who deal with less complex problems that can be easily resolved by other business process products.
Verified User
Anonymous
Read full review
MetricStream
No answers on this topic
Pros
IBM
  • IBM Case Manager provide case builder to build customer solution that create your case types, workflows, relevant document types that connect with cases, and capability of authorizing people to access through different roles.
  • IBM Case Manager provides lot extensive case REST API which allows applications to integrate with IBM Case Manager and Content Engine.
  • IBM Case Manager comes with one of the admin client tool which is very easy for an administrator to manage the solution deployments.
Verified User
Anonymous
Read full review
MetricStream
No answers on this topic
Cons
IBM
  • Integration with IBM BPM.
  • Integration with Cloud
Verified User
Anonymous
Read full review
MetricStream
No answers on this topic
Alternatives Considered
IBM
IBM Case manager suites comes with bunch of underlying products, 1. Content Platform Engine, 2. IBM Content Navigator which provide rich user interface and room for customization's, 3. IBM Case Manager admin client, Case builder 4. Extensive Case Manager Rest API 5. User friendly configuration tool for configuring case manager environment and many more. And we feel this is one of the leading product that provides shared service platform.
Verified User
Anonymous
Read full review
MetricStream
No answers on this topic
Return on Investment
IBM
  • We have been seeing organizations who implemented ICM had faster processing of their transactions.
  • We have been seeing organizations who implemented ICM found improved customer service
Verified User
Anonymous
Read full review
MetricStream
No answers on this topic
ScreenShots