51 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.2 out of 100
Top Rated
414 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

IBM Cloud Functions

These functions are good if you are trying to diminish the overhead of API maintenance and support. Not too difficult to build and deploy. Good for doing model inference, or data validation. This is not good for doing tasks that take a long time. Not good for high compute and not good for things you are doing multiple times a minute.
Anonymous | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

Well suited / Poorly suited - really two sides of the same coin
  1. Company has management that will be willing to work in the system. Sometimes people are reluctant to learn something new.
  2. In house IT with developer skills. This is critical unless you either want to change your business to match Salesforce, or pay consultants a lot of money.
  3. Existing systems can be integrated, but you need that knowledge and access as well. Running Salesforce with connecting it will create a need for double data entry, If you have a locked down legacy system, you will have difficulty sharing data.
Joseph Lemos | TrustRadius Reviewer

Feature Rating Comparison

Platform-as-a-Service

IBM Cloud Functions
7.4
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.0
Scalability
IBM Cloud Functions
7.4
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.5
Ease of building user interfaces
IBM Cloud Functions
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.2
Platform management overhead
IBM Cloud Functions
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.5
Workflow engine capability
IBM Cloud Functions
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.1
Platform access control
IBM Cloud Functions
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.9
Services-enabled integration
IBM Cloud Functions
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.9
Development environment creation
IBM Cloud Functions
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.3
Development environment replication
IBM Cloud Functions
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.4
Issue monitoring and notification
IBM Cloud Functions
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.9
Issue recovery
IBM Cloud Functions
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.7
Upgrades and platform fixes
IBM Cloud Functions
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.2

Pros

IBM Cloud Functions

  • ICF is a cost-effective solution when it comes to a cloud-based solution. We used Spring Boot Micro-services previously but it was costly because the application is continuously running and hence incurs operating costs even if the services are not used by the application.
  • It scales very well and without too many manual interventions from the developers or support team. This is very useful when we have applications catering to large user bases like a chatbot or payment wallet.
  • The ICF also works well in high demand data processing based on events (i.e. in a virtual agent platform) Whenever we receive a new chat request, the ICF can trigger sentiment analysis to analyze the chats.
Badheka, Amit | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

  • Reporting and Dashboards are thorough and can show a wealth of important data to inform and scale processes. It's helpful in a high volume sales cycle to be able to quickly identify weak points in performance and productivity so that adjustments can be made.
  • Highly customizable. We are able to customize just about everything which allows us to track very specific things and in theory create better efficiency.
  • Parent/Child account hierarchy exists which is helpful.
  • Contact records can be associated with multiple accounts and opportunities. This, in theory, should minimize duplicates and mismanagement of contacts.
  • Console helps a lot with data nesting. Having a fairly comprehensive look at an account without searching through various tabs and sections speeds up an otherwise cumbersome platform.
Rhiannon Thompson | TrustRadius Reviewer

Cons

IBM Cloud Functions

  • Billing can be a hassle, not the most responsive customer service/support team
  • Handles & executes most functionalities, but other platforms offer more scalability if you're seeking consistent and stable growth
Anonymous | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

  • It can be a bit buggy at times, like randomly not letting you save or making you refresh the page or do the same action, and then it will save.
  • Bugs really are the main issue here. Otherwise it's great with reporting!
Alexa Terry | TrustRadius Reviewer

Usability

IBM Cloud Functions

No score
No answers yet
No answers on this topic

Salesforce Lightning Platform (formerly Salesforce App Cloud)

Salesforce Lightning Platform (formerly Salesforce App Cloud) 6.7
Based on 3 answers
This builds off a number of things I have already mentioned. This question completely depends on the competence of the developer. This makes the user friendliness of the UI 50/50. However if you have the ability I would say it is quite UI friendly.
Anonymous | TrustRadius Reviewer

Support Rating

IBM Cloud Functions

No score
No answers yet
No answers on this topic

Salesforce Lightning Platform (formerly Salesforce App Cloud)

Salesforce Lightning Platform (formerly Salesforce App Cloud) 7.9
Based on 21 answers
Salesforce's support is top-notch. They have subject-matter experts that are accessible at all times to address needs as they come up. They let you know in advance when there are system updates and enhancements so that you are prepared for upcoming changes. I've never had an issue that wasn't addressed immediately when reaching out for support.
Shanna Kostopulos | TrustRadius Reviewer

Alternatives Considered

IBM Cloud Functions

AWS Lambda is 100 times more robust than IBM cloud functions. They essentially do the same thing, but AWS works. AWS is stable. we have had epic failures with cloud functions. Support was horrible. We literally had an open ticket with them for 2 months and it literally went nowhere. They said it could do 100 calls a minute. We proved over and over that we couldn't get above 20 without getting failures. They had NO explanation whatsoever. The ticket got closed because we were tired of asking them questions and getting no understandable or usable response.
Anonymous | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

Salesforce is the premeire product. Period. The others are cheaper and less capable, they may fulfill your organisation's needs but you will always be looking at Salesforce with wishful eyes. If you are a company that needs to bootstrap then spend the time to evaluate your options. If you are a growing company with plenty of funding it is best to provide your sales team with the best platform you can afford because switching out CRM's is second in complexity to swapping out an ERP.
Jonathan Justin Lewis | TrustRadius Reviewer

Return on Investment

IBM Cloud Functions

  • It directly affected our expenses since we do not need to deploy and maintain a set of separate applications.
  • It allowed us to pay for only the amount of time cloud functions run.
  • It saved on maintenance and monitoring of the applications it replaced.
Anonymous | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

  • This has been a huge time waster for our team.
  • Load times are at least 3 times as long as they used to be.
  • Our workflows can not be as efficient as they used to be so we spend more time doing manual tasks.
  • More things have to be pushed through our ops team instead of being able to do them ourselves, which creates significant roadblocks.
Jacob LaBruzzo | TrustRadius Reviewer

Pricing Details

IBM Cloud Functions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM Cloud Functions Editions & Modules

Edition
Basic Cloud Functions Rate$0.000171
API Gateway RateFree
  1. per second of execution
Additional Pricing Details

Salesforce Lightning Platform (formerly Salesforce App Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Lightning Platform (formerly Salesforce App Cloud) Editions & Modules

Edition
Starter$25.001
Plus$100.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

IBM Cloud Functions
6.1
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.8

Usability

IBM Cloud Functions
Salesforce Lightning Platform (formerly Salesforce App Cloud)
6.7

Support Rating

IBM Cloud Functions
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.9

Add comparison