IBM Cloud Pak for AIOps vs. ServiceNow IT Operations Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
IBM Cloud Pak for AIOps
Score 8.8 out of 10
N/A
IBM Cloud Pak for AIOps (formerly IBM Watson AIOps) allows users to deploy advanced, explainable AI on an open platform to assess, diagnose, and resolve incidents across mission-critical workloads. With it, users can extend the event analytics from IBM Netcool Operations Insight with real-time analysis of unstructured data, holistic correlation, and ChatOps integration; or, users can augment an existing monitoring solutions.N/A
ServiceNow IT Operations Management
Score 8.8 out of 10
N/A
Built on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.N/A
Pricing
IBM Cloud Pak for AIOpsServiceNow IT Operations Management
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
IBM Cloud Pak for AIOpsServiceNow IT Operations Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
IBM Cloud Pak for AIOpsServiceNow IT Operations Management
Features
IBM Cloud Pak for AIOpsServiceNow IT Operations Management
AIOps Features
Comparison of AIOps Features features of Product A and Product B
IBM Cloud Pak for AIOps
-
Ratings
ServiceNow IT Operations Management
8.8
2 Ratings
13% above category average
Monitoring and Alerting00 Ratings10.01 Ratings
Performance Analytics00 Ratings8.52 Ratings
Incident Management00 Ratings10.01 Ratings
Service Desk Integration00 Ratings7.52 Ratings
Root Cause Analysis00 Ratings9.02 Ratings
Capacity Planning Tool00 Ratings8.01 Ratings
Configuration and Change Management00 Ratings9.02 Ratings
Automated Remediation00 Ratings10.01 Ratings
Collaboration and Communication00 Ratings8.01 Ratings
Threat Intelligence00 Ratings8.01 Ratings
Best Alternatives
IBM Cloud Pak for AIOpsServiceNow IT Operations Management
Small Businesses

No answers on this topic

No answers on this topic

Medium-sized Companies
Sumo Logic
Sumo Logic
Score 9.3 out of 10
Sumo Logic
Sumo Logic
Score 9.3 out of 10
Enterprises
ignio AIOps
ignio AIOps
Score 8.1 out of 10
ignio AIOps
ignio AIOps
Score 8.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
IBM Cloud Pak for AIOpsServiceNow IT Operations Management
Likelihood to Recommend
6.6
(2 ratings)
9.2
(7 ratings)
Usability
-
(0 ratings)
8.8
(4 ratings)
User Testimonials
IBM Cloud Pak for AIOpsServiceNow IT Operations Management
Likelihood to Recommend
IBM
IBM Watson AIOps is well suited for IT Asset Management tasks due to its insightful dashboard that leads our IT Team to track IT Asset usage/requirements in real-time. We have also enjoyed using the reports provided for IT Asset Management which we provide to our upper management team for predictive budgeting purposes. We found that IBM Watson AIOps is not as well suited for our Application resource automation as the tuning (aggressiveness) is not as tunable as we would like.
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ServiceNow
[...] is changing the way our internal support staff (not only in the IT field) work and enhancing the experience for employees seeking IT assistance through ServiceNow IT Operation Management. We have moved the usual and personalized IT tools and functions from [...] service-desk to ServiceNow IT Operations Management. These advancements have sparked innovation in various aspects of our IT support management, such as enhancing accessibility, managing incidents, optimizing IT workflows and procedures, enforcing service level agreements (SLAs), incorporating AI/ML technology, utilizing virtual agents, streamlining automation, and sharing knowledge throughout the support team via data visualization, monitoring, and reporting. In brief, our collaboration with ServiceNow IT Operations Management is enhancing the effectiveness of our internal system and benefiting our shared clients.
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Pros
IBM
  • Easy management of multiple data center from single platform.
  • Multiple host issues management and also nice file management tool.
  • Effective interactive chatbot building.
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ServiceNow
  • In platform expertise and workflows, so we don't allows have to build everything from scratch.
  • Tight integration within ServiceNow (especially ITSM) but also brings information and data in from other sources, so I don't feel we are stuck in a proprietary hole.
  • Increased investment in AIOps and automation
  • Relatively fast time to value with out-of-the-box capabilities and automation.
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Cons
IBM
  • Deployment procedure documentation can be improved.
  • Fine tuning capabilities for IT Asset management could be improved.
  • Alerting features could be improved.
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ServiceNow
  • With the introduction of AIOps, we hope triaging outage impact can become more proactive
  • The UI could be greatly enhanced and simplified for daily operations
  • ServiceNow API access licenses are usually very limited bottlenecking use cases to build dashboards out from it
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Usability
IBM
No answers on this topic
ServiceNow
We achieved in financial what we are aiming for, as our targets are fulfilled, we solved many issues using ServiceNow, Creation of knowledge article improved, Ticket system got customized, overall survey from the customer is 4 out of 5, customization is done without any hustle and integration was very easy.
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Alternatives Considered
IBM
IBM Watson AIOps stacks up well with Turbonomic because it basically is Turbonomic. IBM added Turbonomic's feature set into IBM Watson AIOps and we were therefore quite comfortable shifting to the re-branded version introduced by IBM. We do like the fact that IBM Watson AIOps includes the functionality of Turbonomic.
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ServiceNow
We wanted it integrated with ITSM and ITBM. Prioir to that we used JIRA for agile development and SysAid for ticketing. So we started with converting SysAid. We went live with Vanilla ITSM. Then we could have a basis for ITOM. However, we needed to migrated from JIRA to ITSM. Only then we felt mature enough to examine ITOM, which required quite a lot of resources. You need networking, motoring, IT and Cyber security team members in your project!!
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Return on Investment
IBM
  • Easy to manage and monitor services from one single platform.
  • The best and functional solution to host various Cloud environment.
  • The management of multiple document and files.
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ServiceNow
  • Makes it MUCH easier to understand impact between application and server
  • Makes it easier to understand impact from a change and what all it affects
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ScreenShots