IBM Digital Commerce vs. SAP Subscription Billing

I think WebSphere Commerce is well suited for customers looking to sell products online that need robustness and scalability as a priority. It provides a complete order cycle out of the box, or you can integrate with your existing order fulfillment. Online shopping models like digital subscriptions or a marketplace are not well suited as it requires a lot of customization

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The last one, we had to add a historical discount for a customer that sent us its usage data with significant delay. Because the software is designed to have a linear flow of onward-looking data, retroactively fixing previous records felt like working against the system. But when we launched a new product with tiered pricing and setup fees, the configuration was fast

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• Websphere commerce provides efficient contract based pricing. Contract based pricing greatly helps in handling prices for different business
• Catalog filtering is one other strength of websphere commerce, as it helps to filter the show only those products that the customer is entitled to
• Extended site model is one other strength of WCS as it greatly helps in having multiple e-commerce sites for different demographics, for branding etc

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• SAP Subscription Billing helps in reconciliations of data , Posting journals and helps in providing accurate data during month end,
• Subscription Billing integrates with S/4HANA and helps use existing models to create accurate reports.
• Subscription Billing also provides AI capability to enhance the functionality to provide accuracy in data reporting.

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• The e-Marketing spots contain content associated with marketing activities to target customer segment - needs some improvement. The algorithm to set up the priority of each of the Web Activity with in eMarketing spot is little bit confusing.
• The catalog load can be simplified.
• WebSphere Commerce is a huge application - someone needs to spend at least 5-6 years to learn about the whole application.

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• It is working fine for our organization no improvement needed.

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The scalability and various configurations of the product allows for a wide range of e-commerce site features. It provides a storefront to begin with so it helps with speeding up development.

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Based on ROI, it seems like a good investment.

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It scores 8 because it dramatically simplifies SaaS rate configuration and automates complex mid cycle proration out of box. It only looses points due to configuration guard rail

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No in-house support.

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Not involved in implementation.

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IBM Digital Commerce was a lot more customizable and had a good engine for us to make enhancements. We were not locked down to certain integrations and we were able to utilize a lot of the features outside of the box vs using a prescribed set of features and functionality that other tools would force us to use

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SAP BRIM (Billing and Revenue Innovation Management) is part of SAP portfolio and therefore from package perspective a better choice. We implemented Zuora first but moving over to BRIM; faster implementation, better operations cost and support within SAP RISE Contract Package

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• For our clients in the apparel industry, the flexibility that WCS provides to scale up really helped their online business to grow tremendously.
• Our client in the restaurant industry can't quite leverage what WCS has to offer though as it doesn't really fit their shopping model.
• Another positive impact is that it allows our clients to streamline their commerce system in interacting with their backend.

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• Saves around 20-25% time in creating and checking the invoices/billings data .
• ability to integrate with S/4HANA which is our legacy system helps to use existing data models to save time in creating new ones.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info