What users are saying about
13 Ratings
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Score 8.9 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

IBM ECM

Again, I like to think of my association and usage of IBM Case Manager V.5.2. Please keep in mind that this is only one component of the IBM Enterprise Content Management suite of products. I believe IBM Case Manager is an ideal solution for medium to large companies looking to automate lnad
Gary Douglas | TrustRadius Reviewer

OpenText Extended ECM Platform

Information control. Information management. Not good at collaboration or collaborative work on documents. Administration is complex, and requires highly specialized teams to do it.
Rafael Augusto Terreros Ardila | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

IBM ECM
OpenText Extended ECM Platform
8.1
Content capture & imaging
IBM ECM
OpenText Extended ECM Platform
9.0
File sync, storage & archiving
IBM ECM
OpenText Extended ECM Platform
8.0
Document management
IBM ECM
OpenText Extended ECM Platform
9.0
Records management
IBM ECM
OpenText Extended ECM Platform
8.0
Content search & retrieval
IBM ECM
OpenText Extended ECM Platform
8.0
Enterprise content collaboration
IBM ECM
OpenText Extended ECM Platform
5.0
Security, risk management & information governance
IBM ECM
OpenText Extended ECM Platform
9.0
Contract lifecycle management
IBM ECM
OpenText Extended ECM Platform
8.0
Automated workflows
IBM ECM
OpenText Extended ECM Platform
8.0
Integration
IBM ECM
OpenText Extended ECM Platform
9.0

Pros

IBM ECM

  • It provides easy to use administrative tools to work with the product.
  • Good documentation on the production is available which makes it easier to use.
  • It supports high availability architecture
Prabhakar Digumarthi | TrustRadius Reviewer

OpenText Extended ECM Platform

  • Searching
  • Create Metadata to help with searching
  • Control versioning you can see multiple versions of a document and can revert back to it if necessary.
  • Document management, it has built in house keeping features.
  • One source of the truth.
Angela King | TrustRadius Reviewer

Cons

IBM ECM

  • As enterprise and mid-market systems go, the price is highly competitive (especially when you consider what's included in the license). That said, this product is not accessible for small businesses as a self hosted solution. The "Navigator on Cloud" solution is much more accessible, but gives less control over data.
  • To get all the features, there are many moving parts. For large enterprises, this is no problem, and the cloud solution obviates most of these concerns.
Eric Walk | TrustRadius Reviewer

OpenText Extended ECM Platform

  • Flow management.
  • Inefficiency in BD.
  • Electronic signatures.
Rafael Augusto Terreros Ardila | TrustRadius Reviewer

Likelihood to Renew

IBM ECM

IBM ECM 8.6
Based on 6 answers
There is no plan to change ECM at organizational level. Replacing products and changing custom applications involves lot of effort
Anonymous | TrustRadius Reviewer

OpenText Extended ECM Platform

OpenText Extended ECM Platform 9.0
Based on 1 answer
OpenText Enterprise Content Management is reliable and it has a friendly user interface. It can replace all legacy document repositories. With the integrations with SAP, it gives non-Sap users visibility into documents that are critical for making key decisions.
Angela King | TrustRadius Reviewer

Usability

IBM ECM

IBM ECM 7.3
Based on 1 answer
The end-user experience is excellent. The Administration experience needs some more work.
Eric Walk | TrustRadius Reviewer

OpenText Extended ECM Platform

OpenText Extended ECM Platform 8.0
Based on 1 answer
It is used for the basics of the tool, without taking advantage of the options it has.
Rafael Augusto Terreros Ardila | TrustRadius Reviewer

Support Rating

IBM ECM

No score
No answers yet
No answers on this topic

OpenText Extended ECM Platform

OpenText Extended ECM Platform 7.0
Based on 1 answer
The support is not very efficient, either by a partner or directly from Opentext. The support for Latin America is very limited by the language, and they do not have specialized support that supports the Spanish language.
Rafael Augusto Terreros Ardila | TrustRadius Reviewer

Alternatives Considered

IBM ECM

Our relationship with IBM is long standing. We have been Gold Partners for some time and are viewed by many internal groups as their Go To partner for large ECM deployments. Most of our systems engineers hold multiple certifications as solutions developers. Our clients are national and international. The support we receive from IBM has been excellent and our partnership with them on numerous projects has been excellent.
Gary Douglas | TrustRadius Reviewer

OpenText Extended ECM Platform

No answers on this topic

Return on Investment

IBM ECM

  • We have seen our customers realize increased employee efficiency by reducing the amount of time it takes to process a transaction.
  • We have seen improvements in customer service because information can be made more readily available to customer service personnel who are fielding service calls.
  • We have seen improvements in decision making because processing-related statistics are more readily available to the managers who need the input to make quality business decisions that affect the day-to-day operations.
Scott Maloney | TrustRadius Reviewer

OpenText Extended ECM Platform

  • Users are empowered to manage their own content
  • Employees are more effecient, not spending a lot of time searching for documents.
  • Reduced company liability
Angela King | TrustRadius Reviewer

Pricing Details

IBM ECM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OpenText Extended ECM Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

IBM ECM
8.1
OpenText Extended ECM Platform
8.0

Likelihood to Renew

IBM ECM
8.6
OpenText Extended ECM Platform
9.0

Usability

IBM ECM
7.3
OpenText Extended ECM Platform
8.0

Support Rating

IBM ECM
OpenText Extended ECM Platform
7.0

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