What users are saying about
13 Ratings
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Score 9 out of 100
3 Ratings
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Score 8 out of 100

Feature Set Ratings

    Enterprise Content Management

    IBM ECM

    Feature Set Not Supported
    N/A
    8.1

    OpenText Extended ECM Platform

    81%
    OpenText Extended ECM Platform ranks higher in 10/10 features

    Content capture & imaging

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    File sync, storage & archiving

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Document management

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Records management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Content search & retrieval

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Enterprise content collaboration

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Security, risk management & information governance

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Contract lifecycle management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Automated workflows

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Integration

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Attribute Ratings

    • IBM Enterprise Content Manager is rated higher in 1 area: Likelihood to Recommend
    • OpenText Extended ECM Platform is rated higher in 2 areas: Likelihood to Renew, Usability

    Likelihood to Recommend

    8.1

    IBM ECM

    81%
    6 Ratings
    8.0

    OpenText Extended ECM Platform

    80%
    2 Ratings

    Likelihood to Renew

    8.6

    IBM ECM

    86%
    6 Ratings
    9.0

    OpenText Extended ECM Platform

    90%
    1 Rating

    Usability

    7.3

    IBM ECM

    73%
    1 Rating
    8.0

    OpenText Extended ECM Platform

    80%
    1 Rating

    Support Rating

    IBM ECM

    N/A
    0 Ratings
    7.0

    OpenText Extended ECM Platform

    70%
    1 Rating

    Likelihood to Recommend

    IBM

    Again, I like to think of my association and usage of IBM Case Manager V.5.2. Please keep in mind that this is only one component of the IBM Enterprise Content Management suite of products. I believe IBM Case Manager is an ideal solution for medium to large companies looking to automate lnad
    Read full review

    OpenText

    Information control. Information management. Not good at collaboration or collaborative work on documents. Administration is complex, and requires highly specialized teams to do it.
    Read full review

    Pros

    IBM

    • It provides easy to use administrative tools to work with the product.
    • Good documentation on the production is available which makes it easier to use.
    • It supports high availability architecture
    Read full review

    OpenText

    • Searching
    • Create Metadata to help with searching
    • Control versioning you can see multiple versions of a document and can revert back to it if necessary.
    • Document management, it has built in house keeping features.
    • One source of the truth.
    Read full review

    Cons

    IBM

    • As enterprise and mid-market systems go, the price is highly competitive (especially when you consider what's included in the license). That said, this product is not accessible for small businesses as a self hosted solution. The "Navigator on Cloud" solution is much more accessible, but gives less control over data.
    • To get all the features, there are many moving parts. For large enterprises, this is no problem, and the cloud solution obviates most of these concerns.
    Read full review

    OpenText

    • Flow management.
    • Inefficiency in BD.
    • Electronic signatures.
    Read full review

    Pricing Details

    IBM ECM

    Starting Price

    Editions & Modules

    IBM ECM editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      OpenText Extended ECM Platform

      Starting Price

      Editions & Modules

      OpenText Extended ECM Platform editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        IBM

        There is no plan to change ECM at organizational level. Replacing products and changing custom applications involves lot of effort
        Read full review

        OpenText

        OpenText Enterprise Content Management is reliable and it has a friendly user interface. It can replace all legacy document repositories. With the integrations with SAP, it gives non-Sap users visibility into documents that are critical for making key decisions.
        Read full review

        Usability

        IBM

        The end-user experience is excellent. The Administration experience needs some more work.
        Read full review

        OpenText

        It is used for the basics of the tool, without taking advantage of the options it has.
        Read full review

        Support Rating

        IBM

        No answers on this topic

        OpenText

        The support is not very efficient, either by a partner or directly from Opentext. The support for Latin America is very limited by the language, and they do not have specialized support that supports the Spanish language.
        Read full review

        Alternatives Considered

        IBM

        Our relationship with IBM is long standing. We have been Gold Partners for some time and are viewed by many internal groups as their Go To partner for large ECM deployments. Most of our systems engineers hold multiple certifications as solutions developers. Our clients are national and international. The support we receive from IBM has been excellent and our partnership with them on numerous projects has been excellent.
        Read full review

        OpenText

        No answers on this topic

        Return on Investment

        IBM

        • We have seen our customers realize increased employee efficiency by reducing the amount of time it takes to process a transaction.
        • We have seen improvements in customer service because information can be made more readily available to customer service personnel who are fielding service calls.
        • We have seen improvements in decision making because processing-related statistics are more readily available to the managers who need the input to make quality business decisions that affect the day-to-day operations.
        Read full review

        OpenText

        • Users are empowered to manage their own content
        • Employees are more effecient, not spending a lot of time searching for documents.
        • Reduced company liability
        Read full review

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