IBM Sterling Order Management vs. Procare

It's perfect for medium to large retailers

Incentivized

It's good for monitoring and communication, but is very clunky when it comes to billing. It's nice that all messages for a student come up in the same conversation, but it would be nice if I could send message to only Administration or only room staff and also receive notification that my message has been read.

Incentivized

• Centralizing data.
• Instantaneously updated data.
• Ad hoc reporting.

• Track attendance
• Accepts monetary payments
• Customer service
• Responding to feedback and customer suggestions

Incentivized

• RCP Based deployment
• Wider variety of sourcing configuration
• Product Documentation
• COM Features need to better so that Customer case handling is facilitated

• Formatting of their home screen
• Changing email addresses attached to accounts (staff and parents)
• Message filtering for large group messages

Incentivized

The package of Sterling Order Management / Sterling Store / Sterling Call Center works very well and it supports the expansion to Geographies like US/EU/JP/China, some of hottest markets for e-commerce.

Warehouse Management System which is mainly focussed on warehouse fulfillment but not on the routing and availability tracking

Incentivized

We have used Sandbox, which was bought out by Procare and will become obsolete. The program had many good features, but in most ways we find that Procare has surpassed Sandbox. The interface as a staff person is very user-friendly, messages are more easily sent to parents, and parents have found this simple to navigate as well

Incentivized

• Optimal inventory management resulted in more orders per minute and good ROI and customer experience

Incentivized

• parent communication is more fluid
• changes in daily schedules are quickly communicated
• child security is handled well
• we are able to send documents and receive parent signatures through the program

Incentivized