IBM Watson Content Analytics vs. IBM Watson Discovery vs. Klevu, now part of Athos Commerce

If one is looking for a content crawling search engine (think "Google" but on your own private system), IBM Watson does a great job. It is also very good for locating duplicate files/folders and lost items. If document organization and searching is the goal, IBM Watson hits the nail on the head.

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Overall, IBM Watson Discovery is an amazing technology that we use with our clients to address various business problems, but the biggest challenge has always been about ingesting, analyzing, enriching, and searching huge collections of documents and allowing our end users and SMEs to be able to search for what they need to reduce the time and efforts spent daily on a manual search through various collections of documents. We have successfully managed to reduce manual work by over 80%, and now our SMEs are being used for the skills they have to gather insights rather than do manual work.

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I think Klevu is a great solution for brands looking to enhance their website. They have templates that may work for brands that don't have a tech team. Their product offering can also be fully customizable but this would require some development work on the brand end. Overall, would recommend them!

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• Easy Interface - Drag and click based UI.
• Good amount of tools for visualization.
• Less amount of time taken to perform analysis.

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• It is an excellently fast platform with documents and the answers to queries.
• With automation learning beneficial as it saves time.
• When searching for a document, everything stays located and easy to find.
• Acceptance of various documents.
• It has a quite comfortable Technical support, always available when required.

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• Great customer success team
• Always sharing with us their latest product offering
• Their technical support team is very helpful and willing to hop on calls with us

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• The software is semi-limited to indexing and searching.
• Software does not force a specific "structure" as some document management systems do.

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• I believe AI should be more flexible about providing data. However, it's understandable that you need to provide the details you need in a more specific and detailed way.
• The interface could use more tweaking. Being new to the program, it was kind of hard to navigate.
• Luckily, there was a customized feature of the dashboard that I could set up, and having something that you know where you are placed always feels familiar and comfortable.

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• I think you definitely need someone technical in house to help assist and customize
• They're pretty stern on pricing

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IBM Watson Discovery has the best user capabilities and easily transform business decision-making portfolio. The automation system saves time used in data analysis as opposed to manual research that consumes a lot of time. The visualization across the dashboard enables my team to interpret complex data and use it to make reliable marketing decisions.

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Similar to all IBM Watson and Salesforce product solutions, the overall support would be a 10/10. Their provided FAQ's help with frequently experienced issues and if still unable to figure something out, their customer service representatives are always super responsive. With instant chat functions available, it is easy to ask a quick question rather than sitting on hold.

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IBM Watson is not quite in the same category as Worldox or NetDocuments as both are full-fledged document management. However, both vendors provide a similar searching and indexing product. Worldox provides searching and indexing but the Indexer is somewhat prone to issues. IBM Watson does not have the stability/consistency issues. NetDocuments is cloud-hosted document management and its index does not seem to have issues. That being said, there is a large premium as the data is all stored in a cloud container with the management system.

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Discovery differs from its competitors due to the better ease of implementation and the high level of natural language recognition, it is equal in integration resources such as API and workflow or process pipeline, but it loses in the price for a high volume of documents and/or research. If you own or plan to use other services from the IBM Watson family, there is no doubt that Watson discovery is your best option. Another important point is if you plan to use a cloud or on-premise service (local server or private cloud).

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• It has provided a positive work environment.
• Since its easy and understandable good amount of team communication improved.

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• We find its Enterprise plan expensive for a country of LATAM. For US or Europe based businesses, looks great.
• A Big Data and massive queries based company would find the service expensive. Maybe a flat price plan would be helpful.
• Have you thought in making a cheaper plan where you take the learning from your customer's data to enrich your AI tool?

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• Seeing a 2x increase in conversion rate

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