ICIMS Hire vs. NovoEd

When we partnered with ICIMS in 2018, it met our needs. 8 years later, I think ICIMS can offer more. AI needs to be incorporated into its system to better service its customers. The other recommendation is that they should offer training and communicate more often with their clients. Their dashboard should also be improved to make it easier on the eyes.

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NovoEd is well suited for synchronous and asynchronous training. Best suited if you want to leverage social components, discussions, assignments and peer-to-peer learning. We run global cohorts to take advantage of the diversity and create community. That works great. I think that when you need to leverage other design options, in an example, add features to display content in other ways, other types of design even in page layout, then you have limited options (but I haven't found any other better than Novoed in this space). Reports are useful, but more options would be appreciated

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• My favorite: Workflow Auto-Process Rules. When moving a candidate to the "Phone Screen" stage, the system can automatically trigger a text message to them with a link to my calendar. Once they pick a time, it sends the calendar invite to both of us and attaches their resume for me.
• It eliminates the manual emailing, making the company look incredibly fast and organized to the candidate.
• The simplicity with which you are able to navigate the tooling. Very intuitive, requires little training and troubleshooting. At a prior company we were using a robust system which took me weeks to navigate and learn. As a hiring manager, this is such a drag as I am not constantly hiring people to keep the skills fresh.
• ICIMS Hire is great at reporting on past applications. Whenever I have a new opening on the team, instead of spending ad money on social, I go dig for "star candidates" that applied 1 year ago, for example, and start there. I personally hired a returning candidate this way which is such a great relationship builder with possible future candidates.

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• Easy to upload content and videos and easy to edit and modify. Allows to program when a module or section can be launched and to schedule specific communication messages to audience. Assignments can be approved to review the quality of deliverables.
• The peer-to-peer learning features in NovoEd are great. Discussions allow to connect with the author of the discussion and also with peers. Peers can see other peer’s comments and submissions and comment and learn from those.
• User friendly, easy to navigate and structure easy to understand
• Leaderboard so participants can see how they are doing compared to others

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• It is a little difficult to track internal applicants that are already active with our company.
• Some of the fields when hiring an employee are a little difficult to change.
• Not a sure way of identifying "eligible for rehire" within iCIMS for those that re-apply.

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• The options to design a page are limited: page width, navigation, margins, headers, etc. Design feels limited
• Does not allow for a lot of customization. All pages flow in the same way so after a few courses, feels repetitive
• I am not a technical expert, so I do not know how to embed html content to create other options to display content, in an example: sections that open when you click, etc.
• To have different languages, you have to clone the course and translate and create a separate course.

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We would highly likely renew iCIMS Hire because it consistently delivers strong value across our recruiting process. It streamlines workflows, improves collaboration between teams, and provides reliable reporting and insights. The system is scalable, user-friendly, and continues to evolve with new features, making it a dependable long-term solution for our hiring needs.

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The platform is intuitive once configured and makes managing candidate pipelines, status updates, and communication straightforward. However, certain tasks—like custom reporting, bulk updates, and navigating between modules can feel a bit cumbersome and could benefit from a more modern interface. Overall, it’s reliable and effective for structured, high-volume recruiting environments like federal hiring.

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There is always ample advance notice before the software goes down for maintenance and this is usually done at off-peak hours. As for system failures - I can't think of any that have effected us in over two years od use.

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We can think of no dissatisfaction with our daily use of iCims, involving its response time to commands or incompatibility with any other software we presently use.

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Before pandemic and iCIMS Talent Cloud acquisitions I would give 10 without a doubt. Unfortunately, I see a strong decrease in the support model, which seems to be mainly connected with the fact that acquired companies/tools/features need to be integrated with the platform, and knowledge of newly provided services and tools were not yet incorporated fully into the support.

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I would say I believe iCims online training is very good. It's informative, visually appealing, and simple in explaining all the different aspects of iCims. I also really like the new candidate onboarding, and all the other training curricula you have up to be able to inform or send out to the candidate. I like you can attach a URL link for videos as well so you can really customize the training. I feel that overall, I would like to see more. Perhaps, more robust options with the training, if that's something iCims is expanding on in the future.

I wasn't involved with the implementation. It was before my time

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Fully available automation, lesser bad data quality, more information is gathered at the time of applicant profile creation without having the need to ask for any follow ups or additional notifications. Integrates better with Oracle, Workday and SAP than other similar systems. Service tickets are resolved faster than other vendors we worked with.

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Much more user-friendly, easy to use. The LMS (Saba and cornerstone) are not user-friendly, tons of more clicks are needed to arrive at a course. We decided on Novoed because of the user experience for end users. LMS very focused on compliance and tracking and not in user experience. Fuse was much more social than our strategy, there every user can upload content. We wanted still to have the discipline of having instructional design, goals, etc, so Fuse was not an option.

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iCims is currently pretty good and the best TAS for us at our stage of growth - but further improvement and enhancements will only help make it even better.

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• It makes it so much easier to keep the recruit engaged and informed about what is going on in the process.
• I can speak to multiple people at one time which saves me time in the long run
• I can keep a record of every time I have had a conversation with a recruit and what was said in those conversations.

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• Very high participants engagement & participation (completion)
• Social components allows to avoid an isolated experience

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