Great for large companies with amazing reporting features.
June 15, 2021

Great for large companies with amazing reporting features.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

iCIMS Recruit

Overall Satisfaction with iCIMS Talent Cloud

We use iCIMS Talent Cloud for our whole recruitment process. We have about 8,000 current employees at our hospitals all over the country. Our recruiters have full access and use iCims for recruiting, posting jobs, sourcing, and scheduling interviews. The HR directors on-site use the system for sending offers, background checks, and onboarding paperwork. We use most of the iCIMS Talent Cloud functions and enjoy the templates and ability to customize the dashboards and iCIMS Talent Cloud experience as a whole. The one way we do not use iCIMS Talent Cloud is by letting Hiring Managers have access to the system to review candidates and schedule through this system. It helps get everything centralized and is great for the volume of candidates we encounter.
  • Customizable - Easy to customize to your needs.
  • Speed - It's easy to do tasks in bulk and do things efficiently.
  • Reporting - You can pull any report that you need and customize it.
  • Complex Searches - It can get a little busy with searches and if you aren't great at that type of reporting, it can be overwhelming.
  • Customer Service Wait Times - [In my experience] It is so difficult to get through by phone to customer service and when you put in a ticket online or through email, it takes FOREVER to get a response that way either.
  • Visual - iCims is a great platform but it looks a little dated. Maybe a more modern upgrade would be nice.
  • Good candidate experiences with the templates.
  • Detailed notes help us keep good records for high volume recruiting.
  • It can get time consuming to work on certain things due to the complexity.
It has been way more efficient for high-volume recruiting. Fewer steps to get to the same stage as the other applications.
The support team is absolutely amazing but it takes forever and there are wild hoops to jump through to get the support you need. It's unfortunate when you're the system admin and a lot of these issues are time-sensitive.

Do you think iCIMS Talent Cloud delivers good value for the price?

Not sure

Are you happy with iCIMS Talent Cloud's feature set?


Did iCIMS Talent Cloud live up to sales and marketing promises?


Did implementation of iCIMS Talent Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy iCIMS Talent Cloud again?


iCIMS Talent Cloud is fantastic for large-scale recruiting. Especially when it is in a difficult recruiting field (e.g. IT, or Healthcare). It probably wouldn't be that efficient for a small - mid-sized company. The system could be useful for smaller companies if there was a less complex system for them (maybe cheaper too).

iCIMS Feature Ratings

Job Requisition Management
Company Website Posting
Publish to Social Media
Job Search Site Posting
Customized Application Form
Resume Management
Duplicate Candidate Prevention
Candidate Search
Applicant Tracking
Task Creation and Delegation
Email Templates
User Permissions
Notifications and Alerts

Using iCIMS Talent Cloud

HR and Talent Teams
5 - Usually all Talent Acquisition Team
  • We use a lot of templates
  • We have a good amount of custom dashboards
  • We have tons of reports automated
  • For mass recruiting
  • For the new companies we're acquiring
  • For HR purposes
We will be moving to another program in the near future.

Evaluating iCIMS and Competitors

iCIMS Implementation

I wasn't involved with the implementation. It was before my time.
  • Unknown
  • Unknown
  • Unknown

iCIMS Support

Knowledgeable team
No escalation required
Support understands my problem
Support cares about my success
Slow Resolution
Poor followup
Not kept informed
Difficult to get immediate help
Slow Initial Response
We did not. Because the premium support should be provided for all customers. The customer service team is amazing it's just the worst process to get a hold of them by phone or email or the ticketing system.
Yes - It was resolved, definitely not timely.
Once I go through the pain of getting someone, the support team is always extremely knowledgeable and quick and thorough.

Using iCIMS

  • Candidate reviews
  • Workflows
  • Job creations
  • Reporting
  • Configurations
  • Support
It super usable when it comes to the basic functions.