Icinga vs. IFS Assyst

Icinga is a world-class monitoring system. It can be used for most general monitoring situations. It is not a silver bullet, however, and there are instances where domain-specific monitoring systems are necessary. However, the output from those monitoring systems can be funneled into Icinga as a central monitoring and alerting system.

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I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.

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• Wealth of community-developed plugins.
• Stable codebase.
• Icinga 2 supports distributed monitoring.
• Very performant, can support tens of thousands of checks per server.

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• IT Asset Management and IT Service Management in one product
• ITIL framework
• Highly customisable service catalogue and processes
• Mature mobility product

• High learning curve, setting up Icinga from scratch can be a bit of a challenge starting out.
• If the io2db process fails you UI stops updating, which can be very frustrating.
• There is no simple mechanism for adding new hosts and services through the web UI, it's all very config-file based.

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• Service requests, incident, problem, and change management
• Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
• Axios help desk does is not knowledgable and does not follow up on reported incidents
• Training is incomplete - no real resources available except billable by the hour.

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Icinga is a solid solution which does everything it promises. It is backwards compatible with most Nagios instances, making the transition very easy. Once you get the hang of installing new plugins and editing configuration files expanding its monitoring capabilities are easy.

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At this point, we are stuck with it. We can't afford a change at this point.

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Icinga is better than Nagios because of its nicer user interface. New Relic can monitor CPU/memory and disk usage, but it's more of a performance and application troubleshooting tool rather than monitoring

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Independently Invited by TrustRadius

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Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.

• With one check you know which applications are faulty e.g. after an upgrade. Which is big time saver
• You easily detect outages ion the applications so that your customer ideally does not even realize there was an outage.
• Detect if the environment does deliver the same result as in the same time as before to detect shortages.
• Additional information when debugging. Saved us several hours where we could simply point to a database which was slow.

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• Replacement of 3 systems with Axios assyst
• Integration with other enterprise systems