Ideagen Quality Management (formerly Q-Pulse, Qualtrax and Qadex) integrates with an organization's existing processes and acts as the backbone of its processes, providing workflow automations and comprehensive document management, enabling teams to identify and rectify any issues before they arise. This solution is designed to elevate an organization's performance with digital quality management solution.
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MindBridge Platform
Score9.2 out of 10
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MindBridge Ai Auditor is an AI powered auditing & financial risk assessment platform, from the company of the same name in Ottawa.
Holds raw material and finished product data, and is easy to activate/deactivate specs as required. Useful for holding all supplier data on GFSI accreditation and alerts you when certification has expired and requests an update on your behalf. Allergens and nutrition in clear and easy to use format, for both raw materials and finished products.
MindBridge [Platform] is an excellent tool to use to gain additional comfort over client's data. The key areas it helps with are analytical procedure risk and inherent risk, but depending on the data you have, it can also be able to assess control risk to a degree. It's a very malleable tool that can be made to fit your client, however, it does require upfront work (as the implementation of any new technology would). The tool may not be scalable for audit work that is very low-risk and requires little hour input in the first place as it may add more hours in the long-run than the normal audit would incur. Our team has used these low-risk audits in our implementation, however, to corroborate the results we get, which we felt has helped us achieve our successes with the tool.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Using the output from MB AI we have been able to reduce the inherent risk and analytical procedures risk assessments in our audits which have reduced our substantive testing sample sizes.
The output from MB AI allows us to focus on the medium risk and high risk transactions that were recorded in the general ledger during the year.
Our younger, more technologically advanced team members really enjoy working with MB AI.
The training module is basic. If your training program is more complicated than simple onboarding training, then the Q-Pulse training module will be a bit of a challenge. It's not impossible to use, but there are better programs out there. I understand though, that this is an area that is being improved on soon.
Q-Pulse QMS is totally integrated into our organization now. It does the job nicely and to change it would cause unnecessary disruption to our operation.
Although the platform is not the most intuitive, I have recognized Ideagen's willingness to make improvements. As such, the site is now much easier to use and navigate. I also enjoy the ability to easily keep track of courses that have been completed and courses that are due for recertification.
The only reason I do not give this a 10 is that I would like a deliverable risk report. This would enable me to offer additional services to my non-audit clients.
The support team for Q-Pulse QMS is fantastic. Ideagen has invested a lot in this area, opening offices all around the world. Q-Pulse QMS product managers are also very responsive to requests and improvement suggestions. Ideagen also hosts annual conferences, which bring their customers together where ideas can be shared and we can meet the people developing the program.
My experience with customer support may different since I started using the application early on. I am also providing continuous recommendations for improvement or additional features. They have always been available when I needed them and they actually listen and value my opinion. They have implemented many of our recommendations and asked for our input on possible new features.
I was not involved in solution selection, but this solution is fit for purpose for a number of different tools that we could be paying for as well. We are not purchasing an HR workflow tool because the workflows accommodate most of our needs and the one that it doesn't aren't necessarily appropriate anyway. Regulatory software validations are performed in Ideagen because the overhead of a software specific tool is more that what we require. The upside is that all of those records are in a consolidated location for an audit.
