IDrive Online Backup and Object Storage e2 vs. SmartVault

It scales well from the individual to corporate environments with many different plans to suit your needs and budget. For backing up servers such as Exchange or SQL I've used their sister product iBackup, which is also excellent and we have no problems with, so maybe they should merge the two products into one which would make it a better overall proposition. It also seems to handle backing up mapped drives as well, which is what we used for a while before getting the on server version. That being said it can use up quite a bit of bandwidth so make sure you schedule at night when noone is working. However it does only backup changed files which is great.

Incentivized

SmartVault sends out a cover letter with the tax returns that includes a link for them to download their tax returns, avoiding the insecurity of an email attachment. It does not include a statement retrieval feature but does work very nicely with a third-party app called FileThis. The majority of the users in the office have not been able to install the Outlook plug-in due to "a certificate error." In five years, SmartVault has not addressed this issue.

Incentivized

• Super easy to download, setup, set preferences and key account settings.
• The first back-up took all night, but after that the back-ups are quick, seamless, and always on-time per my preferernces.
• I love the confirmations and details on each and every back-up start-up and completion. Very informative and reassuring.
• Very easy to get back anything that I may forgotten to save or replace during the work.
• Can't think of anything negative at this time! Thank you IDrive!

Incentivized

• Easy navigation
• Email notifications
• Document previews

• It is becomes painfully slow for its unlimited backup when most of the users who use it for long time even for a month. This should be improved.
• There are not many options on the IDrive to select the "AUX" menu, I'm experiencing this problem with my newly bought second hand BMW 3 series E90 32i, 2010 model. There is not external devices alternative for me.
• Restoring an older version of a file is the hardest stuffs for me

Incentivized

• They have cut back on support as have many SaaS companies recently.
• The documentation can sometimes be a little difficult to follow.

Incentivized

It does everything that it needs to to create an effecitve Three level backup to the cloud of all your important data, its reliable, dependable and peformant in its use cases. It overcomes the need to store offsite physical media such as Tape or disk storage. And its cost and level of reporting can be tailored to fit the use case of your business.

Incentivized

The desktop interface seems intuitive to work with.

Incentivized

I have not had to use their tech support. I did call once but luckily figured out what to do while I was on hold so I disconnected. If I really needed them it would have been a very long hold time I suppose.

Incentivized

Reaching someone is more difficult than it should be. Also, they don't take possession of known issues always suggesting it is a local PC issue in initial conversations. That, of course, can be frustrating for the end-user.

Incentivized

Did not participate in the implementation.

Incentivized

I was a Backblaze user for 5 years because they had a very cost effective plan for my storage needs. However, they were very poor at backing up external devices quickly, and made it a pain in the butt to keep the backups active due to their 30 days connectivity policy.

Dropbox is a great fit for cloud backup when you need to access the backup files in the cloud frequently.

IDrive is the best solution out there for true backup of devices in case they are damaged or lost.

Sales team was responsive, price was good, functionality was acceptable

• iDrive has saved us money as their pricing structure is fair and they allow multiple devices to be backed up under the same account - where others do not.
• iDrive has saved us time as we no longer have to manually back up and sync files on our computers to external drives.
• iDrive has lessened the burden of stress. We no longer worry that we may lose critical data that can no longer be recovered.

Incentivized

• has made sharing documents with large numbers of clients easier
• has forced us into using their service, or spending time to find a better alternative, in my experience.
• Speaking personally the product has cost us several thousand dollars over predicted budget costs for a 3-year projection