iET ITSM vs. SysAid
iET ITSM vs. SysAid
Product | Rating | Most Used By | Product Summary | Starting Price |
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iET ITSM | N/A | iET® ITSM is fully integrated, highly configurable, built to scale and designed to meet any organization’s needs. With additional modules for smartphone accessibility, phone system integration, and software asset management, iET Solutions offers a complete package for service management. | N/A | |
SysAid | Mid-Size Companies (51-1,000 employees) | SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity. | N/A |
iET ITSM | SysAid | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management. | ||||||||||||||
More Pricing Information |
iET ITSM | SysAid | |
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Top Pros |
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Top Cons |
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iET ITSM | SysAid | ||||||||||||||||||||||||
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Incident and problem management |
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ITSM asset management |
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Change management |
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iET ITSM | SysAid | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
iET ITSM | SysAid | |
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Likelihood to Recommend | - (0 ratings) | 8.7 (156 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (15 ratings) |
Usability | - (0 ratings) | 8.8 (41 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 9.1 (4 ratings) |
Support Rating | - (0 ratings) | 9.0 (51 ratings) |
In-Person Training | - (0 ratings) | 9.1 (2 ratings) |
Online Training | - (0 ratings) | 9.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.3 (8 ratings) |
Configurability | - (0 ratings) | 9.1 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 8.5 (13 ratings) |
Ease of integration | - (0 ratings) | 5.1 (2 ratings) |
Product Scalability | - (0 ratings) | 8.9 (4 ratings) |
Professional Services | - (0 ratings) | 8.8 (8 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (3 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (3 ratings) |
iET ITSM | SysAid | |
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Likelihood to Recommend | iET Solutions, LLC. No answers on this topic | SysAid Technologies |
Pros | iET Solutions, LLC. No answers on this topic | SysAid Technologies |
Cons | iET Solutions, LLC. No answers on this topic | SysAid Technologies |
Likelihood to Renew | iET Solutions, LLC. No answers on this topic | SysAid Technologies |
Usability | iET Solutions, LLC. No answers on this topic | SysAid Technologies |
Reliability and Availability | iET Solutions, LLC. No answers on this topic | SysAid Technologies |
Performance | iET Solutions, LLC. No answers on this topic | SysAid Technologies |
Support Rating | iET Solutions, LLC. No answers on this topic | SysAid Technologies |
In-Person Training | iET Solutions, LLC. No answers on this topic | SysAid Technologies |
Online Training | iET Solutions, LLC. No answers on this topic | SysAid Technologies |
Implementation Rating | iET Solutions, LLC. No answers on this topic | SysAid Technologies |
Alternatives Considered | iET Solutions, LLC. No answers on this topic | SysAid Technologies |
Contract Terms and Pricing Model | iET Solutions, LLC. No answers on this topic | SysAid Technologies |
Scalability | iET Solutions, LLC. No answers on this topic | SysAid Technologies |
Professional Services | iET Solutions, LLC. No answers on this topic | SysAid Technologies |
Return on Investment | iET Solutions, LLC. No answers on this topic | SysAid Technologies |
ScreenShots | iET ITSM Screenshots | SysAid Screenshots |