What users are saying about
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Top Rated
166 Ratings
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SysAid

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Top Rated
166 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Incident and problem management

    iET ITSM

    Feature Set Not Supported
    N/A
    8.7

    SysAid

    87%
    SysAid ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    9.0
    90%
    121 Ratings

    Expert directory

    N/A
    0 Ratings
    8.7
    87%
    95 Ratings

    Service restoration

    N/A
    0 Ratings
    8.7
    87%
    83 Ratings

    Self-service tools

    N/A
    0 Ratings
    9.1
    91%
    115 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    8.1
    81%
    83 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.6
    86%
    95 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    8.7
    87%
    100 Ratings

    ITSM asset management

    iET ITSM

    Feature Set Not Supported
    N/A
    8.5

    SysAid

    85%
    SysAid ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    8.8
    88%
    96 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    8.2
    82%
    100 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    8.6
    86%
    68 Ratings

    Change management

    iET ITSM

    Feature Set Not Supported
    N/A
    8.8

    SysAid

    88%
    SysAid ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    8.8
    88%
    85 Ratings

    Change calendar

    N/A
    0 Ratings
    8.8
    88%
    70 Ratings

    Service-level management

    N/A
    0 Ratings
    8.9
    89%
    88 Ratings

    Attribute Ratings

      Likelihood to Recommend

      iET ITSM

      N/A
      0 Ratings
      8.7

      SysAid

      87%
      123 Ratings

      Likelihood to Renew

      iET ITSM

      N/A
      0 Ratings
      9.2

      SysAid

      92%
      13 Ratings

      Usability

      iET ITSM

      N/A
      0 Ratings
      8.8

      SysAid

      88%
      40 Ratings

      Availability

      iET ITSM

      N/A
      0 Ratings
      9.1

      SysAid

      91%
      4 Ratings

      Performance

      iET ITSM

      N/A
      0 Ratings
      9.2

      SysAid

      92%
      4 Ratings

      Support Rating

      iET ITSM

      N/A
      0 Ratings
      8.7

      SysAid

      87%
      51 Ratings

      In-Person Training

      iET ITSM

      N/A
      0 Ratings
      9.1

      SysAid

      91%
      2 Ratings

      Online Training

      iET ITSM

      N/A
      0 Ratings
      9.1

      SysAid

      91%
      2 Ratings

      Implementation Rating

      iET ITSM

      N/A
      0 Ratings
      8.5

      SysAid

      85%
      7 Ratings

      Configurability

      iET ITSM

      N/A
      0 Ratings
      9.1

      SysAid

      91%
      2 Ratings

      Contract Terms and Pricing Model

      iET ITSM

      N/A
      0 Ratings
      8.4

      SysAid

      84%
      13 Ratings

      Ease of integration

      iET ITSM

      N/A
      0 Ratings
      5.0

      SysAid

      50%
      2 Ratings

      Product Scalability

      iET ITSM

      N/A
      0 Ratings
      8.8

      SysAid

      88%
      4 Ratings

      Professional Services

      iET ITSM

      N/A
      0 Ratings
      8.8

      SysAid

      88%
      8 Ratings

      Vendor post-sale

      iET ITSM

      N/A
      0 Ratings
      9.1

      SysAid

      91%
      3 Ratings

      Vendor pre-sale

      iET ITSM

      N/A
      0 Ratings
      9.1

      SysAid

      91%
      3 Ratings

      Likelihood to Recommend

      iET Solutions, LLC.

      No answers on this topic

      SysAid Technologies

      Some scenarios where this software is extremely helpful would be with tracking IT-related issues. When I have a lot going on and not a large IT staff, this helps manage those issues and make sure that they do not fall through the cracks. This was an issue that I was having where similar issues would arise in the future. This software also allows you to create a knowledge base making it much easier to solve similar issues as they arise so that you can share those articles with users. I think this would be less useful if you already have a system that works for your company, as it would take time to teach the users a new way to interact with the IT teams.
      Read full review

      Pros

      iET Solutions, LLC.

      No answers on this topic

      SysAid Technologies

      • Ease of use for end users creating tickets from their own Self-Service Portal (which is tied into Windows Active Directory so no login is needed).
      • Ease of use and management of tickets by the IT staff.
      • Flexibility. We currently have IT teams associated with a single program, a single department, and all other IT items. SysAid allows us to easily manage this, add to it, change it, etc.
      • Support - SysAid support has remained consistently great throughout the years that we have had the product. That is a fairly rare thing for hosted solutions these days.
      • Expandability. We have a lot more that we can still do with the product and are working on expanding what it can do as we move forward in time. There is a lot to this product overall.
      Read full review

      Cons

      iET Solutions, LLC.

      No answers on this topic

      SysAid Technologies

      • The ability to do backups from within the system
      • Ability to add more widgets on the Dashboard instead of the current limitation of 6 per Dashboard
      • Simplified integration of cloud services like Office 365 and Google Workspace
      • Mobile app for both iOS and Android
      Read full review

      Pricing Details

      iET ITSM

      Starting Price

      Editions & Modules

      iET ITSM editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        SysAid

        Starting Price

        Editions & Modules

        SysAid editions and modules pricing
        EditionModules

        Footnotes

          Offerings

          Free Trial
          Free/Freemium Version
          Premium Consulting/Integration Services

          Entry-level set up fee?

          Required Free - $0

          Additional Details

          SysAid service desk is packaged with all-inclusive features for one low price. Offered in cloud or on-premise.

          See Pricing

          Likelihood to Renew

          iET Solutions, LLC.

          No answers on this topic

          SysAid Technologies

          We are SysAid users since 2008 and we will continue to use SysAid years to come. We use SysAid for Asset Management and SysAid and we intend to keep it this way and there is no intention that we will replace SysAid with another system. SysAid has been reliable to use and has helped us with our day to day jobs
          Read full review

          Usability

          iET Solutions, LLC.

          No answers on this topic

          SysAid Technologies

          SysAid is easy to use and configure. There are some technical components to the configuration, but their implementation of the SysAid system allows for easy self-service. There was only one time that SysAid could not provide a solution to my direct need. We quickly found a workaround. The issue was integration with Microsoft Office 365 when it was first released. The connection between SysAid and Outlook was problematic. It was not long before SysAid had resolved the issue and provided that integration.
          Read full review

          Reliability and Availability

          iET Solutions, LLC.

          No answers on this topic

          SysAid Technologies

          Ha habido pocas veces que no ha estado disponible pero siempre avisan con antelación cuando el servicio no estará activo por una situación controlada
          Read full review

          Performance

          iET Solutions, LLC.

          No answers on this topic

          SysAid Technologies

          No, In my company it is integrated with the Control-M and when ever we receive any incident of the control M console, we receive a ticket at the same time on SysAid
          Read full review

          Support Rating

          iET Solutions, LLC.

          No answers on this topic

          SysAid Technologies

          I have had nothing but positive experiences working with the SysAid support team. There are multiple pathways to request and receive support, which are all connected with each other. I get an efficient and effective response most of the time and when there is not immediately a good answer, they create a support request to follow up for resolution.
          Read full review

          In-Person Training

          iET Solutions, LLC.

          No answers on this topic

          SysAid Technologies

          My team was greatly assisted and trained well. Despite the time zone difference the trainer made every effort to be available during times that were suitable for us and the assistance and help offered was extremely appreciated by my team. A wonderful experience by the team.
          Read full review

          Online Training

          iET Solutions, LLC.

          No answers on this topic

          SysAid Technologies

          Training was well structure and delivered. Questions were thoroughly answered and any issues we had were provided with support and help.
          Read full review

          Implementation Rating

          iET Solutions, LLC.

          No answers on this topic

          SysAid Technologies

          It is recommended that it be synchronized with the active directory for a better experience, also using the network scanning tools are very useful both to maintain your hardware and software inventory. See all the documentation found on the portal where they suggest good practices for the use of SysAid and exploit it from the first time
          Read full review

          Alternatives Considered

          iET Solutions, LLC.

          No answers on this topic

          SysAid Technologies

          Unlike autotask, SysAid is open to small companies which allowed us to use professional ticketing tools that we would've otherwise not had access to. SysAid has also worked with us professionally on a one-to-one basis with annual meetings and pop-up discussions. You can get a one-on-one scheduled very quickly and get all the answers you need.
          Read full review

          Contract Terms and Pricing Model

          iET Solutions, LLC.

          No answers on this topic

          SysAid Technologies

          When we purchase it, the plans were different and mainly we acquired lifetime licenses. in the past year, we migrated to the cloud version. In both cases, the pricing structure was accurate, although they could provide some extra flexibility to pay for exactly what we need in the business.
          Read full review

          Scalability

          iET Solutions, LLC.

          No answers on this topic

          SysAid Technologies

          Le doy esta calificación porque los módulos que contiene se pueden usar para casi cualquier departamento, tanto gestión de tickets como inventarios de equipos, hemos utilizado una versión gratuita en Ingeniería para gestionar sus tiempos en las tareas asignadas, es lo único que utilizan pero podrían usar fácilmente el módulo de inventario para su herramienta y el módulo de proyectos también
          Read full review

          Professional Services

          iET Solutions, LLC.

          No answers on this topic

          SysAid Technologies

          Professional services is just that professional, i have had the opportunity to use this service on several occasions, a technical issue comes up, i made an appointment for one hour and i am contacted at the required time, the representative that hold of my system and goes through the problem while i look on so its also a learning process
          Read full review

          Return on Investment

          iET Solutions, LLC.

          No answers on this topic

          SysAid Technologies

          • How easy it is to configure the app to our existing ITIL process. The ability to pick what services we would like to have as well as the ability to integrate using API as well as the marketplace.
          • Intuitive interface. Integration to Outlook. Easy reporting.
          • It has a very user-friendly interface and effective management capabilities.
          Read full review

          Screenshots

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