Likelihood to Recommend Order to cash processes and scenario are implemented natively in IFS. An HR module exists for career management also (objectives, comportments, training, mobility) but may be improved in terms of workflow validation (e.g. training to validate by a manager) or reporting.
Read full review For a small to mid-size business, MS Dynamics SL is effective. We are capable of managing our finances with a very low risk of error. We have worked with MS Dynamics for almost 15 years and have more than doubled the size of our business in that time with very few issues from the program. We have exponentially increased our revenue and reporting demands and have found SL to be very dependable and stable. The program does have the occasional glitch and those are sometimes outside of the realm of expertise of our IT department. SL support is excellent, but their timeliness is not as urgent as ours.
Read full review Pros Accounting Finance Complex Inventory Read full review Provides flexibility for complex project based cost accounting Strong and flexible allocation processer for cost allocations, markups, and pricing A "Flexible Billing" module under the project controller series that allows for multiple billing formats ranging from fixed price schedule of values, T&M or Cost Plus, and scheduled billing. Flexible reporting with options using Crystal Reports, SSRS, a Quick Query tool, and ability to tie into MS Office tools such as MS Access and MS Excel Tight integration with Financials, but also the ability to integrate with modules such as Sales Order, Inventory, and Field Service Customization abilities ranging from a VBA (visual basic for application) foundation to allow customizing existing forms to the ability to use the SDK (Software Development Kit) to build more complex customizations that integrate with Dynamics SL. Read full review Cons The speed of bug fixes should be improved by the IFS after sales teams. We saw the difference of responsiveness prior to Go Live and after Go Live, with a change of teams. IFS France is working on that point, and strategically wants to innovate by acting now with two other third-party companies in early 2017, to improve the after sales experience for customers. There is no license model between the full licenses, which gives access to all IFS features, and the light licenses, to get access to a specific module like expense sheet. As a consequence, you must acquire a full access license for one team working only with a dedicated module (e.g. general ledger). Maybe an intermediate type license would be welcome to balance the budget. IFS tries to make prices competitive but you have to consider full upgrades of the product too, where requiring full licenses can be hard on the budget. When you have an Active Directory ecosystem with a trust relationship, users from domain B can't natively access IFS, even if AD sync is in place with domain A. It's important to improve that functionality because many companies have a merge and acquisition context, with SOX constraints sometimes, and avoiding maintaining contacts or local accounts simplifies SOX compliance, or to management of accounts within the company. Read full review Reporting in the Project module is lacking functionality. I understand that most companies have specific needs when it comes to tracking project information but the standard reports are not good. I would recommend a product like Management Reporter that is for Projects only. Project Reporter should allow users to pull in all Project related data into reports. Fixing suspended batches. Obviously all of us users have experienced this mess. SL knows what needs to be corrected and there could be some step by step fixes in a separate repair module to do the steps we do in Query Analyzer. Read full review Likelihood to Renew Unfortunately, Dynamics' lack of ability to smoothly integrate with our CRM system is causing us to look at other solutions. The efficiencies that we gain by using Dynamics for our day to day accounting are lost in the constant headaches of getting sales quotes to import properly into the system for invoicing. Another major issue for us has been budgeting and reporting. We currently do all of our budgeting and board reporting in Excel, which is too time consuming and inefficient, especially when a system as robust as Dynamics should easily be able to handle this relatively simple task.
Read full review Usability The system is very difficult to use, overly complex, and difficult to learn. It also has limitations that are hard to overcome.
Read full review I rate it a 10 because we have removed the fields we don't need so users can really crank the data into the system. The software was designed for the professional services firm in mind but does a tremendous job for construction firms and "blended" companies that are both distribution firms but project centric as well. Perhaps they drop ship inventory to a project where their employees or subs need to work on a project for example.
Read full review Reliability and Availability We have had only one unplanned outage for 2 hours in the last 30 months. We shut down for 30 min to 1 hour once a month, but that is for Microsoft OS updates to the servers. Being a 24/7 world wide operation, the reliability is really important. We do get an 8 hour window on the weekend that we can be down for a short period to install Microsoft Dynamics SL updates, but we do not have many of those. On our last version upgrade, we shut the users out at 9:30 am and were fully operational in less than 6 hours. The upgrade was New SQL server, New SL server and 2 new Citrix servers.
Read full review Support Rating We have been unable to get answers to our questions, solutions to our problems, and they don't seem interested in working in the construction industry.
Read full review Support is only used when needed, so unfortunately ,they get all the odd issues. It's a difficult business, but Microsoft and our firm do a great job of meeting customer needs. We get routine feedback that our support services are very good.
Read full review Implementation Rating Just to let it take its course. The implementation for me once I became a part of my former organization was pretty seamless. Just get to know the basics and call the support team to ask questions if you need help on an issue, should they arise. They are ready, willing, and able to help!
Read full review Alternatives Considered Microsoft AX, QAD (in continuation of our previous ERP), Sage X3 was an out of the box ERP that was part of initial RFP. We have chosen IFS based on the compromise between costs & budget, functionality, technical features, and feedback from similar customers that gave their feedback. The project manager team and qualification level of technical or consultant teams were differentiating factors too. Finally IFS application was named in the Gartnerās mid-market ERP Magic Quadrant, along with SAP, and helped us to finalize our choice
Read full review Of the comparable mid-range ERP systems, Dynamics SL competes at the lower end based on price, but also above the high-end based on flexibility, data, and reporting. Being able to stay with the same core accounting from a $100 million dollar company to a $3 billion dollar company shows the range of capabilities.
Read full review Scalability Since the backbone of the database is MS SQLServer, the database can be easily scaled.
Read full review Return on Investment Reporting is now centralized and managed. Previously, reports were outside the information systems and there was a risk of incoherence. Accounting controls are now in place on the overall processes, including production, which helped the company to reduce closing periods or to produce more easily official mandatory accounting files yearly. Interfaces between the CRM forecast tool and IFS helped to keep the tools in sync, and to decrease the processing times prior to production launch. Read full review More time is spent on manipulating reports which can and should be automated. Lack of electronic invoicing process and other green technology features creates more cost on printing and storage costs. The lack of a user friendly interface requires more training and a bigger learning curve for staff. Read full review ScreenShots IFS Applications Screenshots