IFS Assyst vs. InvGate Assets

I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.

Incentivized

Smaller environments (under 1000)
Does not work well w with older systems, xp/2003

Incentivized

• IT Asset Management and IT Service Management in one product
• ITIL framework
• Highly customisable service catalogue and processes
• Mature mobility product

• Easy deployment
• Ability to add non pc assets
• Web based application

Incentivized

• Service requests, incident, problem, and change management
• Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
• Axios help desk does is not knowledgable and does not follow up on reported incidents
• Training is incomplete - no real resources available except billable by the hour.

Incentivized

• Reporting
• Fine details of system (bios etc)
• Remote support to end users

Incentivized

At this point, we are stuck with it. We can't afford a change at this point.

Incentivized

Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.

Spiceworks had more features and options but was not designed for a large environment. Also it did not integrate and did not have an API.

Incentivized

• Replacement of 3 systems with Axios assyst
• Integration with other enterprise systems

• Single pane of glass
• Inexpensive per endpoint
• Able to track all harware

Incentivized