IFS Assyst vs. Red Hat Satellite

I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.

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What we really like, is the patching part, os usefulle and easy to manage. Something that we don't use, is the VM deployment from Satellite, since we have only 8 VCD licences and a 30-nodes VMWare cluster, it was pretty hard to manage on which physical node the VMs should run .

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• IT Asset Management and IT Service Management in one product
• ITIL framework
• Highly customisable service catalogue and processes
• Mature mobility product

• Patch Staging
• Customized Software Repositories
• Version Control of Repositories

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• Service requests, incident, problem, and change management
• Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
• Axios help desk does is not knowledgable and does not follow up on reported incidents
• Training is incomplete - no real resources available except billable by the hour.

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• Some things are confusing for new users of the platform
• More dashboards
• A more user friendly GUI

At this point, we are stuck with it. We can't afford a change at this point.

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It is part of our daily job, without it, we will have to manually maintain a server with repos, update the repos, it will ask us a lot of time to prepare a new set of repos, and so on. Even if it is a bit tricky to use, and for a newcomer, it needs some time, we still love to use the tool, and we keep it up to date. Curerntly using v6.19.2

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Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.

Not sure about this question, there a no other solutions that Satellites beside Foreman(free version without support) Are you talking about Red Hat in general ? If it is about RH, well, we like the support we have, all the tools available. We used to have a TAM, which as very interesting, but the new cost to have was way to high... so we deciced to let it go.

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• Replacement of 3 systems with Axios assyst
• Integration with other enterprise systems

• We have been able to automate the update process to not require after-hours monitoring.
• Centralizing updates has greatly reduced the overall time servers are down and processing their individual updates.
• We are able to bring our own RPM packages in and stage them in the same deployment model as official Red Hat packages.

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