IFS Assyst vs. ServicePro

I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.

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ServicePro has been a reliable tool to associate field service work orders to our NetSuite data. Our company has some niche and specific business use cases - so while I think it has good out of the box functionality, it has not been the easiest tool to build customizations around.

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• IT Asset Management and IT Service Management in one product
• ITIL framework
• Highly customisable service catalogue and processes
• Mature mobility product

• Mobile Application
• Job Scheduling

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• Service requests, incident, problem, and change management
• Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
• Axios help desk does is not knowledgable and does not follow up on reported incidents
• Training is incomplete - no real resources available except billable by the hour.

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Independently Invited by TrustRadius

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• Rigid System Design / complex backend model for api access
• Cumbersome to build inspections
• Inability to associate Inspections to Appointments, only work orders
• No batch update capabilities

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Independently Invited by TrustRadius

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At this point, we are stuck with it. We can't afford a change at this point.

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Independently Invited by TrustRadius

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Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.

We originally tried Next Serice - We had a need to batch create work orders from a NetSuite Sales Order to a related work order - Our ServicePro development integration team was able to build this in our production environment, Next Service was not able to build this for us during our trial period with them.

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Independently Invited by TrustRadius

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• Replacement of 3 systems with Axios assyst
• Integration with other enterprise systems

• Positive ROI: Increased order fulfillment qty
• Positive ROI: Eliminated errors in our work order process
• Negative ROI: Limited visibility to track work order success rates, poor association of inspection to appointment record

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info