IFS Assyst vs. SolarWinds Engineer's Toolset

I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.

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I have found the toolset especially useful for scanning subnets to discover devices, and for setting up temporary real-time monitors when we are troubleshooting or setting up new connections. The most useful aspect has been the ability to apply the tools to help troubleshoot and pinpoint intermittent issues. More general tools like Orion often do not have the granularity to detect issues like intermittent packet loss which are especially impactful to applications like Voice. The toolset gives us another level of capability to dig into issues.

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• IT Asset Management and IT Service Management in one product
• ITIL framework
• Highly customisable service catalogue and processes
• Mature mobility product

• Various monitoring
• Stores history
• Suggests indices
• Helps to find the SQL query text
• Helps to see what machines/users the bad queries are coming from
• Shows current blocking session

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• Service requests, incident, problem, and change management
• Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
• Axios help desk does is not knowledgable and does not follow up on reported incidents
• Training is incomplete - no real resources available except billable by the hour.

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• The unifying component that is intended to be the initial interface to the tools seems clunky. I prefer to start the tools individually rather than using it.
• The port scanner could use some improvements to make it easier to use.

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At this point, we are stuck with it. We can't afford a change at this point.

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Very easy to use and intuitive. Just be careful with the WAN Killer...it does what it says.

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Our organization uses it regularly. It is reliable, and we keep finding new uses for it

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Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.

I haven't compared any tools similar to SolarWinds Engineer's Toolset. This might be because I'm pretty biased when it comes to monitoring, and reporting solutions. I've found that SolarWinds provides the biggest bang for the buck in my opinion. I'm sure there are other solutions on the market that compete, but I haven't tried any of them because I've been very satisfied with SolarWinds.

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• Replacement of 3 systems with Axios assyst
• Integration with other enterprise systems

• Spend less time downloading free buggy tools
• All the tools in one spot, so you don't have to look around for tools
• Get to the solution sooner

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info