illumin vs. ServiceNow IT Service Management
illumin vs. ServiceNow IT Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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illumin | Small Businesses (1-50 employees) | illumin is a fully cloud-based research and knowledge data management tool. It is not merely a help desk option. It collects, records, quantifies, and precis's request queries from an organisation's users and provides responses to them from researchers. The resulting requests and responses becomes a comprehensive, audited database of information that can be easily shared. The knowledge base that is built can be searched by users and researchers alike. With its analytical reporting feature and… | N/A | |
ServiceNow IT Service Management | N/A | ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management. | $10,000 per year |
illumin | ServiceNow IT Service Management | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | Free demonstration available | — | ||||||||||||||
More Pricing Information |
illumin | ServiceNow IT Service Management | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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illumin | ServiceNow IT Service Management | |
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Small Businesses | Notion Score 8.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Tridion Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Tridion Score 9.0 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
illumin | ServiceNow IT Service Management | |
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Likelihood to Recommend | - (0 ratings) | 8.2 (78 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (13 ratings) |
Usability | - (0 ratings) | 6.3 (11 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 7.3 (22 ratings) |
Online Training | - (0 ratings) | 1.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (3 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
illumin | ServiceNow IT Service Management | |
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Likelihood to Recommend | Softlink No answers on this topic | ServiceNow |
Pros | Softlink No answers on this topic | ServiceNow |
Cons | Softlink No answers on this topic | ServiceNow |
Likelihood to Renew | Softlink No answers on this topic | ServiceNow |
Usability | Softlink No answers on this topic | ServiceNow |
Reliability and Availability | Softlink No answers on this topic | ServiceNow |
Performance | Softlink No answers on this topic | ServiceNow |
Support Rating | Softlink No answers on this topic | ServiceNow |
Online Training | Softlink No answers on this topic | ServiceNow |
Implementation Rating | Softlink No answers on this topic | ServiceNow |
Alternatives Considered | Softlink No answers on this topic | ServiceNow |
Scalability | Softlink No answers on this topic | ServiceNow |
Return on Investment | Softlink No answers on this topic | ServiceNow |
ScreenShots |