Inbenta Chatbots vs. Loop Returns

Inbenta Chatbots

3 Reviews and Ratings

Loop Returns

1 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Inbenta Chatbots	Score9.5 out of 10	Enterprise companies (1,001+ employees)	According to the vendor, businesses already spend a lot of time and resources creating a strong knowledge base and FAQ section in their database. Inbenta incorporates that information into a chatbot so the user's customers can ask a question and receive the information they need immediately. Companies can now provide their customers with a real-time, 24/7 chat experience directly through their branded web page or social media. With Inbenta's chatbot technology, there's no need for developers…	N/A
Loop Returns	Score8 out of 10	N/A	Loop Returns, headquartered in Columbus, Ohio, offers post-purchase experience software to support ecommerce merchants, which features tools to turn returns into exchanges, support reverse logistics, create custom return policies with workflows, or allow customers to keep items that cannot be restocked or resold.	N/A

Pricing

Inbenta Chatbots

Loop Returns

No answers on this topic

No answers on this topic

Pricing Offerings
Inbenta Chatbots	Loop Returns
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Required

No setup fee

Inbenta is a scalable solution. The vendor charges based on the number of sessions or searches that occur on the user's support site. The vendor also offers free trials with certain partner integrations including Zendesk and Salesforce Desk.com.

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Best Alternatives
	Inbenta Chatbots	Loop Returns
Small Businesses	ZoomInfo Chat Score7.9 out of 10	MindTouch Score7 out of 10
Medium-sized Companies	SAP Conversational AI (discontinued) Score6.8 out of 10	Sogolytics Score9 out of 10
Enterprises	AWS Chatbot Score8.4 out of 10	Medallia Score8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Inbenta Chatbots	Loop Returns
Likelihood to Recommend	9.5 (2 ratings)	8.0 (1 ratings)

User Testimonials
	Inbenta Chatbots	Loop Returns
Likelihood to Recommend	Inbenta Technologies Inc. In my case, being that I serve a very niche customer base and have had an excellent result with this tool, I would widely tell anyone within my industry and niche to go for it! I can't speak for larger applications but based on my experience with them; I would be confident to recommend it. David Duque Seiler Owner Read full review	Loop Returns I highly recommend Loop Returns to anyone who is looking for a new returns platform. Their solution is fantastic and the service they provide is top notch. However, budget may be a concern for some businesses as they are more expensive than other solutions. I feel they largely justify the cost increase with their support, but not all companies will feel this way. Incentivized Verified User Read full review
Pros	Inbenta Technologies Inc. Integrate the voice into the customer experience. A real, relatable and up to par spanish translation. An amazing customer service structure. David Duque Seiler Owner Read full review	Loop Returns Very solid base features Great team & support Easy to use interface Incentivized Verified User Read full review
Cons	Inbenta Technologies Inc. I have not come across an issue that tech support is not willing/able to fix or teach a way around it. David Duque Seiler Owner Read full review	Loop Returns Benchmarks by industry could be improved Shop Now recommendations could be smarter Price could be a bit lower Incentivized Verified User Read full review
Alternatives Considered	Inbenta Technologies Inc. The program I have been using so far is not actually listed on this platform, it is called Marketing Master IO; while AMAZING, I have found that while in the early stages of development, there is a lack of some features and the Alexa advantage has taken all-important at this point, we have that more and more of our target clientele use Alexa and this gives us an edge. David Duque Seiler Owner Read full review	Loop Returns Loop Returns had a better core feature set than Returnly, which is why we selected them - though Loop Returns has since acquired Returnly, so this point is more or less moot. Incentivized Verified User Read full review
Return on Investment	Inbenta Technologies Inc. We have been able to expedite the process of interaction and capturing details for orders using the chatbots. David Duque Seiler Owner Read full review	Loop Returns Retained revenue exceeds costs every year Support team reduces stress on our team to ensure process is working Incentivized Verified User Read full review
ScreenShots	Inbenta Chatbots Screenshots