Inbenta Chatbots vs. Zoom Contact Center
Inbenta Chatbots vs. Zoom Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Inbenta Chatbots | Enterprise companies (1,001+ employees) | According to the vendor, businesses already spend a lot of time and resources creating a strong knowledge base and FAQ section in their database. Inbenta incorporates that information into a chatbot so the user's customers can ask a question and receive the information they need immediately. Companies can now provide their customers with a real-time, 24/7 chat experience directly through their branded web page or social media. With Inbenta's chatbot technology, there's no need for developers… | N/A | |
Zoom Contact Center | N/A | Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements. | N/A |
Inbenta Chatbots | Zoom Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | Inbenta is a scalable solution. The vendor charges based on the number of sessions or searches that occur on the user's support site. The vendor also offers free trials with certain partner integrations including Zendesk and Salesforce Desk.com. | — | ||||||||||||||
More Pricing Information |
Inbenta Chatbots | Zoom Contact Center | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Inbenta Chatbots | Zoom Contact Center | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Inbenta Chatbots | Zoom Contact Center | |
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Likelihood to Recommend | 9.5 (2 ratings) | 8.9 (12 ratings) |
Inbenta Chatbots | Zoom Contact Center | |
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Likelihood to Recommend | Inbenta Technologies Inc. | Zoom |
Pros | Inbenta Technologies Inc. | Zoom |
Cons | Inbenta Technologies Inc. | Zoom |
Alternatives Considered | Inbenta Technologies Inc. | Zoom |
Return on Investment | Inbenta Technologies Inc. | Zoom |
ScreenShots | Inbenta Chatbots Screenshots |