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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Inbenta Enterprise Search

    Score8 out of 10
    Enterprise companies (1,001+ employees)
    Inbenta is a conversational intelligence technology provider headquartered in Sunnyvale. Inbenta Search is a search tool built with the vendor’s Symbolic AI and Natural Language Processing (NLP) that aims to help the user reduce support cost by understanding customers’ questions and quickly delivering the most relevant answers, providing a self-service solution to customer support.N/A

    Userlytics

    Score5.9 out of 10
    N/AUserlytics headquartered in San Francisco provides their suite of usablity testing tools for UI or website developers (or deliverers of similar digital assets) on a pay-as-you-go / per participant basis, or a subscription basis.

    $3,450

    per year

    Pricing
    Inbenta Enterprise SearchUserlytics
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Inbenta Enterprise SearchUserlytics
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeRequiredNo setup fee
    Additional DetailsInbenta is a scalable solution. The vendor charges based on the number of sessions or searches that occur on the user's support site. The vendor also offers free trials with certain partner integrations including Zendesk and Salesforce Desk.com.—
    More Pricing Information
    Best Alternatives
    Inbenta Enterprise SearchUserlytics
    Small Businesses
    Elasticsearch
    Score8.5 out of 10
    No answers on this topic
    Medium-sized Companies
    Elasticsearch
    Score8.5 out of 10
    Dovetail
    Score8.6 out of 10
    Enterprises
    Amazon CloudSearch
    Score8.5 out of 10
    Optimal
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Inbenta Enterprise SearchUserlytics
    Likelihood to Recommend
    8.0
    (1 ratings)
    7.6
    (4 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (2 ratings)
    Availability
    -
    (0 ratings)
    4.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    5.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    In-Person Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    2.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    5.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    5.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    2.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.0
    (1 ratings)
    User Testimonials
    Inbenta Enterprise SearchUserlytics
    Likelihood to Recommend
    Inbenta Technologies Inc.
    If you are looking for an enterprise search platform that offers an easy to use interface and if high performance is not really your priority, then I believe Inbenta Enterprise Search would fit your use case. For most other situations, I would recommend using a tried and tested search platform like Apache Solr.
    Incentivized
    Read full review
    Userlytics
    Userlytics would be appropriate to use if you were investigating UX on your website, or wanted to identify any pain points which could be causing lower conversion rates. Not only will it be a way to gain direct user feedback, but it enhances your visual ability to see how a user progresses through your website. It is well suited if you have less time to conduct moderated user research at a facility or a client doesn't quite have the budget for that. It may be less appropriate if a client wants a bigger project with larger budgets and more time. In this case, moderated, face-to-face research may be more appropriate.
    Incentivized
    Read full review
    Pros
    Inbenta Technologies Inc.
    • Fairly easy to use interface.
    • Quick to onboard new users, both in terms of access as well as training.
    • The NLP-based semantic search feature is quite impressive.
    Incentivized
    Read full review
    Userlytics
    • Excellent customer service
    • Fast response rate
    • Implementing new features
    Incentivized
    Read full review
    Cons
    Inbenta Technologies Inc.
    • It is a fairly new tool in the market, so not much market feedback exists for this. This made us apprehensive in using it.
    • The documentation and online forums are bare minimum.
    • Quite buggy when working with multiple sources.
    Incentivized
    Read full review
    Userlytics
    • User interface
    • Mobile support
    • Consolidation of Results
    Read full review
    Usability
    Inbenta Technologies Inc.
    No answers on this topic
    Userlytics
    I think it's very user friendly. I think it gives you a chance to get a feel for websites you may not previously have experience with nor have otherwise experienced. It's also a great way to give input and help shape functionality of business you may enjoy or have further interest in
    Incentivized
    Read full review
    Support Rating
    Inbenta Technologies Inc.
    No answers on this topic
    Userlytics
    They give their best and also reply to queries immediately
    Read full review
    In-Person Training
    Inbenta Technologies Inc.
    No answers on this topic
    Userlytics
    Well trained Professionls
    Read full review
    Online Training
    Inbenta Technologies Inc.
    No answers on this topic
    Userlytics
    Decent but not comprehensive
    Read full review
    Implementation Rating
    Inbenta Technologies Inc.
    No answers on this topic
    Userlytics
    Even though it takes time to set up. The work is diligent and out of the quality is great
    Read full review
    Alternatives Considered
    Inbenta Technologies Inc.
    Apache Solr to Inbenta is like Java to Python. Apache Solr is powerful and handles complex search platforms well. Inbenta, on the other hand, is meant to be easy to use and does not lay too much emphasis on performance. If you are a small or medium business, Inbenta may suit your needs better. However, if you wish to manage a large and complex search platform, Solr is the way to go.
    Incentivized
    Read full review
    Userlytics
    We used WhatUsersDo. However, the tool currently got bought out by a bigger company and were removing the remote research tool. We chose to use Userlytics as it stacked up well against competitors.
    Incentivized
    Read full review
    Scalability
    Inbenta Technologies Inc.
    No answers on this topic
    Userlytics
    Delay to get output
    Read full review
    Return on Investment
    Inbenta Technologies Inc.
    • Enabled our developers to quickly deploy changes to the search model.
    • NLP-powered semantic search feedback provides good actionable insights.
    Incentivized
    Read full review
    Userlytics
    • Definitely positive, I would say about 30%.
    Incentivized
    Read full review
    ScreenShots

    Inbenta Enterprise Search Screenshots

    Screenshot of Inbenta Search Sample Result

    Userlytics Screenshots

    Screenshot of Testing for all digital assets on desktop and mobile devicesScreenshot of Downloadable, advanced metricsScreenshot of Shareable video clips and resultsScreenshot of Sentiment analysisScreenshot of AI UX AnalysisScreenshot of AI based audio transcriptions