The Salesforce Platform is designed for building and deploying scalable cloud applications with managed hardware provisioning and app stacks. Lightning Web Components are used by developers to build reusable UI components.
Angular is our framework of choice for a number of reasons. Business data is almost always displayed in a grid format. It makes sense to start with a strong widget that is powerful and fast when building applications. Ignite UI provides a complete toolset of widgets for other frameworks, but Angular is our focus. Ignite UI is helping us deliver a great UX/UI.
If you have a large customer base and a large amount of data on each of your customers, it is really strong in creating personalized content that your salespeople can use in their pitch meetings—and then setting up workflows for automated for lifecycle journey creations to automatically go out to customers.
It's very good, but it's still living in a little bit in an older design aspect, but I think a lot of it is about to come out, just hasn't quite gotten there yet. Still a little clunky from a you have to know it to know it or you know it to use it. It takes a little bit of training to get into it. It's not quite the, anybody can come in and start using it immediately, type feel.
I am not an administrator so there may very well be outstanding Support and I am just not privy to it. On a user level it's hard to gauge the effectiveness and responsiveness of Support because nearly everything has to go through an administrator
We tried DevExpress when we started a project a couple of years ago. At the time, the documentation and ease of use went to Infragistics. When trying new or updated tools, the documentation and samples are everything. Having minimal documentation or documentation that seems to be written for people that already know how to use the product is just plain frustrating. Samples need to be something close to the real-life usage of the product.
We were previously using an older version prior to it becoming Salesforce Lightning Platform so we were well adverse on the advantages of using a CRM, to begin with. It made sense to convert to Salesforce Lightning Platform after we were given a free trial of the platform. Certain reps were chosen to experiment with it and from there a decision was made to move forward. We've been customers ever since.