Inova Desktop Presenter vs. NICE CXone
Inova Desktop Presenter vs. NICE CXone
Product | Rating | Most Used By | Product Summary | Starting Price |
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Inova Desktop Presenter | N/A | Inova Desktop Presenter is a contact center dashboard for conveying information to call center agents, formerly from Inova Solutions, which was acquired by Geomant in 2019. | N/A | |
NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user |
Inova Desktop Presenter | NICE CXone | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Inova Desktop Presenter | NICE CXone | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Inova Desktop Presenter | NICE CXone | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Inova Desktop Presenter | NICE CXone | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Inova Desktop Presenter | NICE CXone | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (578 ratings) |
Likelihood to Renew | - (0 ratings) | 9.4 (24 ratings) |
Usability | - (0 ratings) | 8.3 (552 ratings) |
Availability | - (0 ratings) | 3.7 (7 ratings) |
Performance | - (0 ratings) | 9.2 (7 ratings) |
Support Rating | - (0 ratings) | 7.9 (5 ratings) |
In-Person Training | - (0 ratings) | 3.1 (4 ratings) |
Online Training | - (0 ratings) | 7.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (8 ratings) |
Configurability | - (0 ratings) | 7.0 (4 ratings) |
Ease of integration | - (0 ratings) | 7.0 (4 ratings) |
Product Scalability | - (0 ratings) | 6.7 (7 ratings) |
Vendor post-sale | - (0 ratings) | 4.4 (5 ratings) |
Vendor pre-sale | - (0 ratings) | 4.4 (5 ratings) |
Inova Desktop Presenter | NICE CXone | |
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Likelihood to Recommend | Geomant No answers on this topic | NICE Systems |
Pros | Geomant No answers on this topic | NICE Systems |
Cons | Geomant No answers on this topic | NICE Systems |
Likelihood to Renew | Geomant No answers on this topic | NICE Systems |
Usability | Geomant No answers on this topic | NICE Systems |
Reliability and Availability | Geomant No answers on this topic | NICE Systems |
Performance | Geomant No answers on this topic | NICE Systems |
Support Rating | Geomant No answers on this topic | NICE Systems |
In-Person Training | Geomant No answers on this topic | NICE Systems |
Online Training | Geomant No answers on this topic | NICE Systems |
Implementation Rating | Geomant No answers on this topic | NICE Systems |
Alternatives Considered | Geomant No answers on this topic | NICE Systems |
Scalability | Geomant No answers on this topic | NICE Systems |
Return on Investment | Geomant No answers on this topic | NICE Systems |
ScreenShots | NICE CXone Screenshots |