Intelligent Contacts vs. Twilio
Intelligent Contacts vs. Twilio
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intelligent Contacts | Mid-Size Companies (51-1,000 employees) | Inbound/Outbound Omnichannel Contact Center Software An auto dialer using machine learning and predictive analytics to increase agent productivity. Key ROI metrics: 4 predictive algorithms cut agent idle with more right party contacts and fewer dropped calls Answering Machine Detection rates to increase agent talk time Reduce operational costs through a unified / omnichannel communication platform that includes (calling, SMS, email,… | N/A | |
Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
Intelligent Contacts | Twilio | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | ||||||||||||||
More Pricing Information |
Intelligent Contacts | Twilio | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Intelligent Contacts | Twilio | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Conversica Score 9.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intelligent Contacts | Twilio | |
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Likelihood to Recommend | - (0 ratings) | 6.5 (72 ratings) |
Likelihood to Renew | - (0 ratings) | 8.0 (5 ratings) |
Usability | - (0 ratings) | 9.5 (10 ratings) |
Performance | - (0 ratings) | 7.1 (17 ratings) |
Support Rating | - (0 ratings) | 5.6 (16 ratings) |
Implementation Rating | - (0 ratings) | 9.5 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 10.0 (1 ratings) |
Professional Services | - (0 ratings) | 10.0 (1 ratings) |
Intelligent Contacts | Twilio | |
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Likelihood to Recommend | Intelligent Contacts No answers on this topic | Twilio |
Pros | Intelligent Contacts No answers on this topic | Twilio |
Cons | Intelligent Contacts No answers on this topic | Twilio |
Likelihood to Renew | Intelligent Contacts No answers on this topic | Twilio |
Usability | Intelligent Contacts No answers on this topic | Twilio |
Performance | Intelligent Contacts No answers on this topic | Twilio |
Support Rating | Intelligent Contacts No answers on this topic | Twilio |
Implementation Rating | Intelligent Contacts No answers on this topic | Twilio |
Alternatives Considered | Intelligent Contacts No answers on this topic | Twilio |
Contract Terms and Pricing Model | Intelligent Contacts No answers on this topic | Twilio |
Return on Investment | Intelligent Contacts No answers on this topic | Twilio |
ScreenShots | Twilio Screenshots |