Interactions Digital Roots vs. Sprinklr Service
Interactions Digital Roots vs. Sprinklr Service
Product | Rating | Most Used By | Product Summary | Starting Price |
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Interactions Digital Roots | Enterprise companies (1,001+ employees) | Interactions Digital Roots collects conversations from across the web and not only captures keyword and sentiment analysis but also includes customer intent. The vendor says that this allows the platform to identify and route conversations in a precise and highly customizable way. Using Machine Learning and Natural Language Understanding, the system can prioritize and categorize actionable content, automatically routing it to workgroups (queues) organized by customer assistance, marketing… | N/A | |
Sprinklr Service | N/A | Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights. Sprinklr Service – Enables customers to interact with a brand on their preferred channel for a consistent brand experience. Empowers agents with unified/360 customer view and… | $249 per month per seat |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | Required | Optional | ||||||||||||||
Additional Details | Pricing is based on program scope. Please contact Digital Roots for pricing details. | Omnichannel Automation, AI and Insights Reporting | ||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Interactions Digital Roots | Sprinklr Service | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Interactions Digital Roots | Sprinklr Service | |
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Likelihood to Recommend | - (0 ratings) | 8.5 (25 ratings) |
Likelihood to Renew | - (0 ratings) | 7.5 (7 ratings) |
Usability | - (0 ratings) | 8.0 (3 ratings) |
Availability | - (0 ratings) | 9.9 (3 ratings) |
Performance | - (0 ratings) | 9.9 (3 ratings) |
Support Rating | - (0 ratings) | 9.1 (10 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (2 ratings) |
Interactions Digital Roots | Sprinklr Service | |
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Likelihood to Recommend | Interactions No answers on this topic | Sprinklr |
Pros | Interactions No answers on this topic | Sprinklr |
Cons | Interactions No answers on this topic | Sprinklr |
Likelihood to Renew | Interactions No answers on this topic | Sprinklr |
Usability | Interactions No answers on this topic | Sprinklr |
Reliability and Availability | Interactions No answers on this topic | Sprinklr |
Performance | Interactions No answers on this topic | Sprinklr |
Support Rating | Interactions No answers on this topic | Sprinklr |
In-Person Training | Interactions No answers on this topic | Sprinklr |
Implementation Rating | Interactions No answers on this topic | Sprinklr |
Alternatives Considered | Interactions No answers on this topic | Sprinklr |
Return on Investment | Interactions No answers on this topic | Sprinklr |
ScreenShots | Interactions Digital Roots Screenshots |